I forgot my Master Password! How can I reset my account?

Last Updated: Sep 09, 2014 06:18AM EDT

Remember, your master password is the password you chose when you first created your account.

Contents

  1. Can I reset my password?
  2. But I can't remember what my password is!
  3. So, how I do reset my whole account?

Can I reset my password?

There is no existing password recovery procedure. Your master password is the key to all your data, and because of this, it is not stored anywhere. Neither on your computer nor on our servers, so that it simply cannot be stolen. Therefore, it is not possible to generate a new password for your account.

But I can't remember what my password is!

Your master password would:

  • have been 8 or more characters;
  • include at least one number;
  • include at least one upper case letter;
  • include at least one lower case letter.

Be careful that your caps lock key is not active on your keyboard when you enter it.

If you are unsure of what you're writing and think you may have a mistake, you could also open a text editor (like Notepad on Windows, or TextEdit on Mac OS X) and write your password there. Of course, do not save this file afterwards, and delete everything you have written so your master password is safe!

You may also want to try your master password on our Web app in case it is a problem with your computer or device.

Otherwise, if you still cannot remember your master password, the only way to be able to use your account again with the same e-mail address is to reset the whole account.

So, how I do reset my whole account?

If you are unable to remember your password at all, you can reset your account.

To do this, click on the link below and enter the email address that is linked to your Dashlane account and click Submit. We will then send a confirmation number to your email address. Take this number and enter it on the new page to reset your account.

Click here to start the account reset procedure

This will cause you to lose all saved data in the account, but you will be able to use Dashlane again from the same email address.

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