How to check your Dashlane extension in Chrome

You can watch one of these two quick videos to help you verify your Chrome extension.

Checking if your Dashlane Chrome extension is properly installed

If Dashlane is working in one browser, but does not seem to work at all in Chrome, or if Dashlane stopped working completely, you may need to check your extensions to make sure Dashlane is installed. In order for Dashlane to operate, you should see the Dashlane icon in your browser's toolbar and it should have a green light.

Here’s what it should look like in Chrome:

If Dashlane's icon is grayed-out, spinning or if there's no icon at all, something went wrong. What you should do is re-installing your browser extensions, and we are going to show you how!

Please first make sure that your extension is active in the add-on / extensions list of your browser.

On Chrome, open Tools → Extensions or type this in the address bar: chrome://extensions

If the Dashlane extension is already active, please try to close and reopen Chrome, or to disable and reactivate the extension.

If it still does not work, or if the extension is simply missing from the toolbar, here is how to re-install the Dashlane extension in Chrome.

How do I reinstall my Dashlane extension?

On Windows

Close all your browsers and check in Windows Task Manager (CTRL + SHIFT + ESC) that there are no active processes with your browsers. You could also restart your computer

Open Dashlane and go to the Extensions menu

Choose Manage Chrome Extension. This will let you uninstall the extension in Chrome. It will open up Chrome and from here, you can click on Remove Dashlane from Chrome (if you are prompted to Install the extension instead, install it and you’re done here)

After that, please go back to the Dashlane app, click on Manage Chrome Extension, and choose Install Extension → Add this time.

On Mac

Open the Dashlane application and select Dashlane → Install Browser Extensions in the menu bar.

Choose Manage Chrome Extension. This will let you uninstall the extension in Chrome. It will open up Chrome and from here, you can click on Remove Dashlane from Chrome. Please note that if, at this point, you're prompted to install the extension in Chrome instead of uninstalling it, you should proceed to installing the extension directly, and you may then skip the following last paragraph.

After that, please go back to the application, click on Dashlane then on Manage Chrome Extension, and follow the instructions to install the extension this time.

Check that Dashlane is working in Chrome

To check that your extension is properly working, please visit Outlook.com or Gmail.com.

You should see two impalas in the login form.

If you do not see anything in the fields, please check that your Dashlane icon is "ON" and refresh the page.

These impalas will be blue if you already have a Microsoft account, or gray if you do not have one. For more about impala colors, please refer to this guide.

Problems with your browser extension?

If you see a red light on the Dashlane icon

This problem can happen when you install the Dashlane browser extension in Chrome from the Chrome Web Store on Windows, and if you are signed in to your Google Chrome browser. In this situation, the extension will sync across Chrome on all your devices, whether they are running Windows, Mac OS X, or different versions of Dashlane. Note that it is only the extension that syncs over and not the application itself.

This means that you need to install the latest version of Dashlane on all your computers to be able to use the Dashlane extension and in some cases, you may also need to install the Dashlane extension twice in your Google Chrome account.

If you see a red light on the Dashlane icon, click on the icon to see which one of these three messages you have:

Case 1: Using Dashlane on an unsupported system

Dashlane is not compatible on this computer (for example, if you're using Linux or Chromebook, or another operating system where Dashlane won't work) See the list of support operating systems here.

What to do :

Unfortunately, Dashlane cannot work on this computer. Here is how to hide the Dashlane icon in your browser toolbar:

  1. Right-click on the Dashlane icon in your toolbar
  2. Click on Hide button

Make sure that you don't delete this extension. If you delete it on this computer, the Dashlane extension will be removed from your Google Chrome account on all your devices.

Case 2: Using Dashlane on Mac OS X

The Dashlane extension from the Chrome Web Store won't work on this device as it's not supported by Mac OS X yet. But you can still use Dashlane in Chrome by installing the Dashlane extension directly from the application (please refer back to chapter 2 from this article). Then, you will have two Dashlane icons in Chrome: one with a green light and one with a red light.

What to do :

You need to right-click on the Dashlane icon with the red light and click on Hide button. That way, you will only see the Dashlane icon with the green light in your browser toolbar.

Make sure that you don't delete this extension. If you delete it on this computer, the Dashlane extension will be removed from your Google Chrome account on all your devices.

Case 3: Using Dashlane on Windows

What to do :

You just need to click on Get the app or on this link to download Dashlane on your computer. After you installed the application, the extension will be working in Chrome. You can learn how to install the Chrome extension from the Dashlane application by referring to chapter 2 of this article.

Running Dashlane in administrator mode

Please check your Dashlane icon on your desktop or taskbar. If you see a yellow and blue shield on the icon, that means that it's running in administrator mode and won't be able to communicate with your browsers (if you're running your browsers in non-admin mode).

Or maybe you see this pop-up in your browser, but clicking on it does nothing?

Then you need to do the following steps. Even if you don't see these things, you might want to do the following steps anyway to make sure this isn't the problem.

Simply right-click your Dashlane icon and go to Properties. Then go to the Compatibility tab and make sure you uncheck "Run this program in compatibility mode for" and click on Apply. You might also need to make sure that none of the options in Settings or Privilege Level are checked either. Then restart your computer and launch Dashlane again.

If you need further instructions, please click here: Do I need to run Dashlane in Admin mode?

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