How to check your Dashlane extension in Chrome

You can watch one of these two quick videos to help you verify your Chrome extension.

Checking if your Dashlane Chrome extension is properly installed

If Dashlane is working in one browser, but does not seem to work at all in Chrome, or if Dashlane stopped working completely, you may need to check your extensions to make sure Dashlane is installed. In order for Dashlane to operate, you should see the Dashlane icon in your browser's toolbar and it should have a green light when you are signed in to your Dashlane account.

Here’s what it should look like in Chrome:

If Dashlane's icon is grayed out, spinning or if there's no icon at all, something went wrong. What you should do is re-installing your browser extension, and we are going to show you how!

First make sure that your extension is not disabled in your browser's list of add-ons / extensions.

Open the Extensions page by selecting ≡ → More tools → Extensions in the menu bar of Chrome (see screenshot below).

Verifying your extension on Windows

Alternatively, just type this in the address bar to open the Extensions page: chrome://extensions

If the Dashlane extension is already active there, please try closing and reopening Chrome, as well as disabling and reactivating the extension.

If it still does not work, or if the extension is simply missing from the toolbar, here is how to re-install the Dashlane extension in Chrome.

How do I reinstall my Dashlane extension?

On Windows

Close all your browsers and check in the Windows Task Manager (press CTRL + SHIFT + ESC simultaneously to open it) that there are no active processes with your browsers. You could also restart your computer.

Open Dashlane and go to the Extensions menu.

Choose Manage Chrome Extension in the list. This will let you uninstall the extension in Chrome. It will open up Chrome and from here, you can click on Remove Dashlane from Chrome (if you are prompted to install the extension instead, click the button and install it and you’re done here.)

After that, go back to the Dashlane application, select the same menu in Extensions → Manage Chrome Extension, and click Add it now. Finish set up! on the page that opened. Then click Add extension to confirm.

On Mac OS X

Open the Dashlane application and select Dashlane → Install Browser Extensions in the menu bar at the top of the screen.

Choose Manage Chrome Extension. This will let you uninstall the extension in Chrome. It will open up Chrome and from here, you can click on Remove Dashlane from Chrome. Please note that if, at this point, you're prompted to install the extension in Chrome instead of uninstalling it, you should proceed to installing the extension directly, and you may then skip the following last paragraph.

After that, please go back to the application, select the same menu in Dashlane → Install browser extensions then on Manage Chrome Extension. Click Add it now. Finish set up! on the page that opened. Then click Add extension to confirm.

Check that Dashlane is working in Chrome

To check that your extension is properly working, please visit live.com (for Outlook) or google.com (for Gmail) for instance.

You should see two impalas in the login form.

If you do not see anything in the fields, please check that your Dashlane icon is enabled and active and press CTRL R (Windows) or CMD R (Mac OS X) to refresh the page.

These impalas will be blue if you already have an Outlook or Gmail account, or gray if you do not have one. For more about impala colors, please refer to this guide.

Installing Dashlane for another person in Chrome

To install the Chrome extension for another person in Chrome, close all the Chrome windows except for that person's window or windows.

Then open the Dashlane application and:

on Windows, select the menu in Extensions → Manage Chrome Extension and click Add it now. Finish set up! on the page that opened.

on Mac OS X, select Dashlane → Install Browser Extensions → Manage Chrome Extension in the menu bar at the top of the screen, then click Add it now. Finish set up! on the page that opened.

Lastly, click on Add Extension to confirm and install Dashlane for that person in Chrome.

Problems with your browser extension?

If the Dashlane icon disappears after being installed or has a red light

Are you signed in to your Google Account when you use Chrome? If you are, please try signing out of your Google Account, then install the Dashlane extension again, and lastly sign in again to your Google Account.

To do so:

Go to the Settings in Chrome – alternatively, you can copy chrome://settings into the Chrome address bar and press Enter.

Disconnect your Google Account.

Install the Dashlane extension again – please refer to this section if needed.

Sign in again to your Google Account – again from the Chrome Settings.

If you see a red light on the Dashlane icon

This problem can happen when you install the Dashlane browser extension in Chrome from the Chrome Web Store on Windows or Mac OS X and are signed in to your Google Chrome browser. In this situation, the extension will sync across Chrome on all your devices, whether they are running Windows, Mac OS X, Chrome OS or Linux, and also if you are running older versions of Dashlane. Note that it is only the extension that syncs over and not the application itself.

This means that you need to install the latest version of Dashlane on all your computers to be able to use the Dashlane extension. In some rare cases, you may need to install the Dashlane extension twice in your Chrome browser.

If you see a red light on the Dashlane icon, click on the icon to see which one of these two messages you have:

Case 1: Using Dashlane on an unsupported system

Dashlane is not compatible on this computer (for example, if you're running Linux or Chrome OS, or another operating system where Dashlane won't work). See the list of support operating systems here.

What to do:

Unfortunately, Dashlane cannot work on this computer. Here is how to hide the Dashlane icon in your browser toolbar:

  1. Right-click on the Dashlane icon in your toolbar
  2. Click on Hide button

Make sure that you don't delete the extension. If you delete it on this computer, the Dashlane extension will also be removed from your Google Chrome account on all your devices, including your Windows or Mac OS X computers.

Case 2: Using Dashlane on Windows or Mac OS X

What to do:

You just need to click on Get the app or on this link to download Dashlane on your computer. After you installed the application, the extension will be working in Chrome. You can learn how to install the Chrome extension from the Dashlane application by referring to this section.

Running Dashlane in administrator mode (Windows)

Please check your Dashlane icon on your desktop or taskbar. If you see a yellow and blue shield on the icon, that means that it's running in administrator mode and won't be able to communicate with your browsers (if you're running your browsers in non-admin mode).

Or maybe you see this pop-up in your browser, but clicking on it does nothing?

Then you need to do the following steps. Even if you don't see these things, you might want to do the following steps anyway to make sure this isn't the problem.

Simply right-click your Dashlane icon and go to Properties. Then go to the Compatibility tab and make sure you uncheck Run this program in compatibility mode for and click on Apply. You might also need to make sure that none of the options in Settings or Privilege Level are checked either. Then restart your computer and launch Dashlane again.

If you need further instructions, please click here: Do I need to run Dashlane in Admin mode?

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