When you're having trouble logging in to Dashlane on a specific device, you can sometimes resolve the issue by revoking access. Revoking access means removing the device's permission to use your Dashlane account. After you revoke access, you can reinstall Dashlane on the device.

Important: When you revoke access, certain settings turn off automatically, including biometric unlock, PIN unlock, and Biometric recovery. You'll need to turn these settings back on again after reinstalling. Admin-assisted recovery won't be turned off, but you'll need to authenticate the device again to use this feature. Your account recovery key remains valid.

Warning! If you have a passwordless account, make sure you're logged in on at least one other device or have access to an account recovery key before uninstalling. Otherwise, you could lose access to your data.
What happens if I'm logged out of my passwordless account on all devices?

Step 1: Check that your data is backed up

Before revoking access for a device, make sure your data is backed up on our servers.

1. On a device or browser other than the one where you’re having problems, log in to Dashlane.
2. If asked, enter a verification code sent by email or a 2-factor authentication (2FA) token from your authenticator app.
3. To make sure all your data is backed up, check for the items you've saved most recently.

Important: If any data is missing, stop here and get help by selecting Contact us in the top-right corner of this page, and describing your issue.

Step 2: Revoke access for the device causing the problem

On the same device you used to check your data in step 1, go to the Manage activity list in your settings and revoke access for the device that's causing the problem.

The device you need to remove may appear multiple times in the list. Make sure to remove every mention of the device you want to remove. If one of our Support agents sent you a link to this article, they probably included a note in their message about which device you need to remove.

You can't revoke access for the device you're currently using. You need to log in on another device and revoke access for the device causing the problem.

Step 3: Uninstall and then reinstall Dashlane on the device causing the problem

1. Uninstall Dashlane from the device that you removed

2. Download and reinstall Dashlane on the device you removed:

   Dashlane browser extension  |  iOS or macOS app  |  Android app

3. Log in to Dashlane on the device where you were having problems.

If you revoked access correctly, we'll ask for a verification code or 2FA token when you log in. If we don't ask for a code or token, you've removed the wrong device. In this case, go back to Step 2 and make sure you've revoked access for the correct device.

If the problem persists after you remove and reinstall Dashlane, select Chat in the bottom right of this page.