Biometric recovery isn't available if you log in using single sign-on (SSO), because you don't have a Master Password to recover. You have SSO if you use the same login application to access Dashlane and other work accounts. If you don't know whether you have SSO, ask your manager or plan admin. If you can't log in using SSO, contact your admin.
I can't log in to my Dashlane account
Turn on biometric recovery so you can reset your Master Password with your face or fingerprint if you forget it.
Reset your Master Password with biometric recovery
Turn off biometric recovery
Turn on biometric recovery on Android
Biometric recovery is available on Android devices that support biometric authentication compatible with the Dashlane app.
Biometric compatibility
- In the Dashlane Android app, select Settings and then Security.
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Turn on Biometric unlock and Biometric recovery.
Turn on biometric recovery on iPhone
Biometric recovery is available in the Dashlane iOS app version 6.2527 or later, on an iPhone that supports Face ID or Touch ID.
- In the Dashlane iPhone app, select Settings and then Security.
- Turn on Use Face ID or Use Touch ID.
- Enter your Master Password.
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Turn on Biometric recovery and enter your Master Password again.
Turn on biometric recovery on iPad
Biometric recovery is available in the Dashlane iPadOS app version 6.2527 or later, on an iPad that supports Face ID or Touch ID.
- In the Dashlane iPad app, select Settings and then Security.
- Turn on Use Face ID or Use Touch ID.
- Enter your Master Password.
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Turn on Biometric recovery and enter your Master Password again.
Turn on biometric recovery in the macOS app
Biometric recovery requires the Use Touch ID setting. Follow these steps to turn on both settings:
- In the Dashlane macOS app, open the Vault menu and select Security settings.
- Turn on Use Touch ID.
Turn on Touch ID -
Turn on Biometric recovery and enter your Master Password.
Note: If you turn off Use Touch ID, Dashlane also turns off Biometric recovery. Dashlane turns off both settings when you add a new fingerprint to your Mac or log out of Dashlane manually. To turn the settings on again, log in with your Master Password and repeat the steps.