Home Admin Help Center

Generate a new account recovery key

For all plans

Generate a new account recovery key

Printer icon
Updated

Generate a new recovery key if you lose your current key or think someone else has seen it. Your new key replaces your old key, and your old key becomes invalid.

If you change your Master Password, your current recovery key also becomes invalid. Generate a new key each time you change your Master Password.

More about the recovery key

Select where you want to generate a new recovery key.

Generate a new recovery key in the web version

  1. Select the Dashlane D in your browser's toolbar and enter your Master Password if prompted. In the extension pop-up, select Open the web app.

  2. Open the Vault menu in the top left of the page. Select Settings and then Security settings.

  3. Follow the steps for your account type:

    • If your account is protected by a Master Password, go to the Account Recovery section, select View options and then Generate new key.

    • If you have a passwordless account protected by a PIN, select Generate new key.

  4. In the pop-up, select Generate key.

  5. Write down your new key, which replaces your old key. Store the key offline in a safe place with other important documents. Then select Continue.
  6. In the Confirm your recovery key pop-up, enter your new key and select Continue and then Done. If you didn't make a copy, select Go back and write down your key first.

Generate a new recovery key in the Android app

In the Dashlane app, turn off your current key first, and then set up a new key.

Warning: After you turn off your current key, you can’t use it to regain access. Set up your new key right away.

  1. In the Dashlane Android app, open the side menu, shown as three lines. Select Settings and then Security.

  2. Select Recovery key.

  3. Enter your Master Password. If you have a passwordless account protected by a PIN, enter your PIN instead. If you’ve turned on face or fingerprint unlock, you can also use your face or fingerprint.

  4. Then turn off Recovery key.

  5. In the pop-up, select Yes, turn off.

Next, set up your recovery key again.

Set up your recovery key on Android

Generate a new recovery key in the iPhone app

In the Dashlane app, turn off your current key first, and then set up a new key.

Warning: After you turn off your current key, you can’t use it to regain access. Set up your new key right away.

  1. In the Dashlane iPhone app, select Settings in the bottom menu and then Security.

  2. On the Security screen, select Recovery key.

  3. Then turn off Recovery key.
  4. Enter your Master Password. If you have a passwordless account protected by a PIN, enter your PIN instead. If you’ve turned on face or fingerprint unlock, you can also use your face or fingerprint.
  5. In the pop-up, select Yes, turn off.

Next, set up your recovery key again.

Set up your recovery key on iPhone

Generate a new recovery key in the macOS or iPad app

In the Dashlane app, turn off your current key first, and then set up a new key.

Warning: After you turn off your current key, you can’t use it to regain access. Set up your new key right away.

  1. In the Dashlane iPad or macOS app, select the gear icon above the main menu on the left side.
  2. In the pop-up, select Security. 

  3. On the Security screen, select Recovery key.

  4. Then turn off Recovery key.
  5. Enter your Master Password. If you have a passwordless account protected by a PIN, enter your PIN instead. If you’ve turned on face or fingerprint unlock, you can also use your face or fingerprint.
  6. In the pop-up, select Yes, turn off.

Next, set up your recovery key again.

Set up your recovery key on macOS or iPad

Powered by Zendesk