Important: If you've forgotten your Master Password and haven't turned on a recovery method, you may need to reset your account, which erases all of your data. Dashlane never stores or shares your Master Password, so we can't tell you your password if you forget it. We have no way to help you log in to your account. You can follow the steps in our troubleshooting article to check if you've truly forgotten your Master Password.
I forgot my Master Password

Dashlane offers account recovery options to all of our customers. As long as the options are turned on in advance, you don't have to worry about losing access to your account and data.

We’ll walk you through all of the options available so that you can check which option applies to your situation.

Account recovery key

Important: If you haven't generated a recovery key and forget your Master Password, you won't be able to use this option to regain access to your account. You can follow the steps in our troubleshooting article to check if you've truly forgotten your Master Password.
I forgot my Master Password

After you've set up Dashlane's recovery key, you can regain access to your Dashlane account without losing any of your data if you forget your Master Password. You'll provide your saved recovery key, complete an identity verification step, change your Master Password, and recover your account.

Setting up a recovery key isn't required, but the key protects you from being permanently locked out of your account. Think of your recovery key as your emergency key to your vault.

You need to store your key outside of Dashlane because the purpose of the key is to regain access to your account if you forget your Master Password. We recommend keeping your key somewhere safe with your other important documents, like your passport.

Set up and use your recovery key

Admin-assisted recovery

Important: If you haven't turned on admin-assisted recovery and forget your Master Password, you won't be able to use this option to regain access to your account. You can follow the steps in our troubleshooting article to check if you've truly forgotten your Master Password.
I forgot my Master Password

If you're a member of a Dashlane Starter, Team, or Business plan, admin-assisted recovery can help you and your admin recover your account if you forget your Master Password.

How to turn on admin-assisted account recovery for members of Starter, Team, and Business plans
For admins: Manage admin-assisted recovery

Biometric recovery

Important: If you haven't set up biometrics and Biometric recovery on your mobile device and forget your Master Password, you won't be able to use this option to regain access to your account. You can follow the steps in our troubleshooting article to check if you've truly forgotten your Master Password.
I forgot my Master Password

If you've set up Dashlane on your Android or iOS (Apple) device to unlock your account with biometrics like your fingerprint or face, you can also turn on Biometric recovery. Then if you enter the wrong password or fail to authenticate when logging in, you can recover your account with biometrics without losing any data.

Resetting your Master Password with biometrics is also available on the Dashlane macOS app.

Reset your Master Password using biometric recovery on Android or iOS
Reset your Master Password on the Dashlane macOS app

Important: Unlock with biometrics isn't a replacement for your Master Password. Even with biometrics and Biometric recovery turned on, we'll ask you to enter your Master Password from time to time.