Dashlane does not work... what should I do?
While our team works tirelessly to bring you the best application quality we possibly can, issues are sadly bound to occur.
Some may happen because of a conflict between Dashlane and another application/extension running on your machine; some may be very specific to a rare environment; and some unusual ones may affect our users on a larger scale.
In this article, you will find tips and content designed to walk you through the main issues currently being raised by our users. If you have an issue or question that is not listed here, do not worry: it may be covered in another article. Also, you can always reach out to our Support team via our available communication methods!
- Dashlane does not work in my browser
- Dashlane does not work on one or multiple specific websites
- I am Premium but my data doesn't sync properly across devices
- I do not receive security codes or I receive them too late
- I am trying to auto-fill my information in Android apps and/or browsers
- Current known issues the team is working on
Dashlane does not work on any website in my browser
On Windows and macOS, Dashlane works with an application and a browser extension. The Dashlane extension communicates with the Dashlane application installed on your machine and is responsible for analyzing webpages and auto-filling your data. If Dashlane does not automatically enters your passwords and data on any website, we need to look at your Dashlane browser extension! This page will guide you through the recommended steps to be followed in such a situation.
Dashlane does not work on one or multiple specific websites
We try our best to operate on every possible field, on every possible website, but sadly there are exceptions. If you run into a website where Dashlane does not automatically autofill your passwords and data where it normally should, please refer to this article in order to try some very easy and lightning-quick solutions.
I am Premium but my data doesn't sync properly across devices
In this case, please do not try reinstalling your application or revoking its access from the Web App or your mobile devices. All these actions could lead to a partial or full loss of your data. Therefore, if you are experiencing issues with the synchronization and a sizable quantity of data is affected, we recommend contacting our Support team as soon as possible.
I do not receive security codes or I receive them too late
When the emails containing the security codes are not received, it is usually due to local protections or filtering on your device/mail server. The first thing you can try is adding firstname.lastname@example.org to your mail contacts in order to prevent our emails from going to spams.
We have also noticed that some email domains such as @free.fr or Microsoft domains (@live.com, @outlook.com, @hotmail.com, etc...) filter our emails even before they reach your mailbox, delivering them too late or, in some cases, never delivering them at all. In this case, we recommend changing your contact email address, if you have other addresses available of course. Otherwise, you can contact our Support team to find another solution.
I am trying to auto-fill my information in Android apps and/or browsers
Our auto-fill feature is quite complex on Android as it is compatible with various apps, browsers and services. To find out how to make it work with your needs, please check out the following article and do not hesitate to contact our Support team if you couldn't find the answers to your questions!
Current known issues the team is working on
Facebook news feed in Safari on macOS
A few users have recently reported that, when the Dashlane extension is enabled in Safari on macOS, the news feed on Facebook displays only two posts and clicking on "More stories" doesn't have any effect.
The development team has been working on this issue ever since and we expect to be able to provide all users with a fix very soon. Thanks in advance for your patience and understanding!