While we work tirelessly to bring you the best application we can, issues are sadly bound to occur.
Some problems may occur because of a conflict between Dashlane and another application or extension running on your machine, some may occur only within very specific circumstances, and others may occasionally affect many of our users.
It's always a good idea to consult our minimum requirements and make sure that you're running the latest available version of Dashlane. See How to update Dashlane for instructions.
If you've encountered a problem, please consult our troubleshooting, below. It includes help for all of our users' most common problems. Also note that we have listed below our current known issues. We're likely to be working on the problem you have encountered. If we can, we will provide workarounds until the issues are fixed. Thank you for your patience!
Contents
Troubleshooting
Use the guide below to help you find the answers that you need.
Click here to open the guide in a separate browser tab.
Current known issues
VPN feature update on Windows
We updated our VPN feature in a recent update of our Windows application (version 6.2011.0). Unfortunately, the update requires many users to manually reinstall the VPN for the feature to work.
Please follow the steps below to reinstall the VPN:
- Open the Dashlane app
- Navigate to the VPN menu
- Select "Uninstall VPN" and follow the steps until it's uninstalled
- Restart your computer
- Open the app again and go back to the VPN menu
- Select "Set up VPN" and follow the steps until it's installed again
The VPN should now be able to connect as expected. We're sorry for the inconvenience!