While we work tirelessly to bring you the best application we can, issues are sadly bound to occur.
Some problems may occur because of a conflict between Dashlane and another application or extension running on your machine, some may occur only within very specific circumstances, and others may occasionally affect many of our users.
It's always a good idea to consult our minimum requirements and make sure that you're running the latest available version of Dashlane. See How to update Dashlane for instructions.
If you've encountered a problem, please consult our troubleshooting, below. It includes help for all of our users' most common problems. Also note that we have listed below our current known issues. We're likely to be working on the problem you have encountered. If we can, we will provide workarounds until the issues are fixed. Thank you for your patience!
Troubleshooting
Use the guide below to help you find the answers that you need.
Click here to open the guide in a separate browser tab.
Current known issues
On Windows
- Previously, whenever you would search for a password, or roll over a credential in your Passwords tab, you would be shown a three dot icon that offered a menu of actions, including edit, delete, or copy the password. Recently, this was replaced with the icon to copy the password only, and many users complained about this change. In response, we will be bringing back the three dot icon on credentials in the Password tab. Remember, you may always double click on a credential to edit it, or single click on a search item to open it.
- We have identified a bug that makes some users' data seem to disappear from the app. The data is still in the app. For example, specific credentials can still be located, though not edited, using the search. Autofill functions properly, as the data is present, just not easily visible. The team is hard at work on a fix to be released as soon as possible. In the meantime, if you are Premium, we recommend using our Web app to access your data.
On iOS
- We have identified an issue with the Inbox Scan feature in our iOS app. The feature has been temporarily disabled while we work to resolve the issue. We apologize for any inconvenience this may cause you, and expect to have this feature available again soon!