While we work tirelessly to bring you the best application we can, issues are sadly bound to occur.
Some problems may occur because of a conflict between Dashlane and another application or extension running on your machine, some may occur only within very specific circumstances, and others may occasionally affect many of our users.
It's always a good idea to consult our minimum requirements and make sure that you're running the latest available version of Dashlane. See How to update Dashlane for instructions.
If you've encountered a problem, please consult our troubleshooting, below. It includes help for all of our users' most common problems. Also note that we have listed below our current known issues. We're likely to be working on the problem you have encountered. If we can, we will provide workarounds until the issues are fixed. Thank you for your patience!
Contents
Troubleshooting
Use the guide below to help you find the answers that you need.
Click here to open the guide in a separate browser tab.
Current known issues
On iOS
- Some users after updating to iOS13 may notice that sync on the iOS Dashlane app is no longer working. Our engineering team has already developed a fix for this issue, so in a few days it should be resolved. In the meantime, if you log into your Dashlane app using your Master Password instead of using Face/Touch ID or your PIN code, your sync function should be restored.
On MacOS
- We are aware of an issue that prevents users with Two-Factor Authentication from logging into Dashlane on devices with MacOS 10.15 Catalina. We are working to introduce full compatibility with this new Operating System as soon as possible. In the meantime, we recommend using the Dashlane Web App and the Standalone browser extension to view, access and auto-fill your passwords.
- We are aware of an issue that prevents U2F keys (such as YubiKey) from authenticating log-in attempts on MacOS 10.14 Mojave and 10.15 Catalina. Our development team is working to re-introduce compatibility with these devices as soon as possible. In the meantime, we recommend using your authenticator app to complete your Dashlane log-in.