Admin-assisted recovery for members of Starter, Team, and Business plans Expand Sections

Admin-assisted recovery isn't available to Business plan members using SSO.

If you're a member of a Dashlane Starter, Team, or Business plan, admin-assisted recovery can help you and your admin recover your account if you forget your Master Password. This article explains how plan members can turn on and use the admin-assisted recovery setting.

How admins manage admin-assisted recovery

Note: If you do remember your Master Password but no longer have access to your 2-factor authentication tokens, you can reach out to your administrator to have them generate 2FA recovery codes for you.
More about how admins generate codes

Tip: Still worried you might forget your Master Password? Download and log in to the Dashlane mobile app. Then you'll have access to Master Password reset so you can always regain access to your account with biometrics, like your fingerprint or face.
More about Master Password reset

Turn admin-assisted recovery on for your own account

To use admin-assisted recovery if you ever forget your Master Password, you have to turn it on for your own account.

If you didn't turn it on when prompted, you can turn it on anytime in your settings:

1. Select the Dashlane D icon in your browser's toolbar and enter your Master Password if prompted. Then, in the extension pop-up, select Open the web app.
2. Select My account, Settings, and then Security settings.
3. Turn on Admin-assisted recovery.

   Note: If you don't see this option, your admin has turned off admin-assisted recovery for your plan.
   How admins can turn admin-assisted recovery on or off for their plan

Important: To make an admin-assisted recovery request, you have to use a browser that you've already authorized. If you reinstall the Dashlane browser extension or clear your cookies on your browser, log back into Dashlane right away to authorize that browser so you can use it to make an admin-assisted recovery request in the future.
About authorized browsers

Request an admin-assisted recovery if you forgot your Master Password

To use admin-assisted recovery, you have to turn it on, or activate it when prompted, before you forget your Master Password. If this wasn't done before you forgot your Master Password, then you won't be able to use admin-assisted recovery. You can follow our troubleshooting guide instead.
Forgot Master Password troubleshooting

Notes:

• You can request an admin-assisted recovery from the Dashlane web app only. It's not available on the mobile app.
• To make an admin-assisted recovery request, use a browser you've already authorized. Your browser is no longer authorized if you reinstalled the Dashlane extension or cleared your cookies without logging back in.
  About authorized browsers
• If you're using Firefox, Chrome, or a Chromium-based browser such as Opera and Brave, the Dashlane extension must be version 6.2121.1 or later. Admin-assisted recovery isn't available on Safari.
• Use the same browser to request your admin-assisted recovery and to log in with your new Master Password after it's been approved. Admin-assisted recovery doesn't work if you switch browsers during the process.

Use these steps to make an admin-assisted recovery request if you forget your Master Password:

1. Select the Dashlane D icon in your browser's toolbar, select Forgot password?, and then Begin Account Recovery.
2. Enter the code sent to your email or the token sent to your 2-factor authentication (2FA) app and select Verify.
3. Enter a new Master Password and select Create password.

   

   All plan admins receive the admin-assisted recovery request. After an admin approves your request, you can move on to the next step.
   How admins approve admin-assisted recovery requests

4. After an admin approves your request, you receive an email. In the email, select Log in to Dashlane and enter the new Master Password you created. You need to log in using the same device you used in the previous steps.

   Now that you have access to your Dashlane account again, log in to all of your devices and browsers to reauthorize them.

   About authorized devices and browsers

FAQs about admin-assisted recovery

Visit the FAQ section of the admin-assisted recovery article for admins