This article is for personal plans only.
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You can request a full refund when you cancel within 30 days of buying your Dashlane subscription. How you request your refund depends on how you paid for your Dashlane subscription.

Note: You can usually expect your refund within 3 to 5 business days. However, processing times may vary. Contact your bank if you don't see your refund in that timeframe.

Get a refund for a subscription you bought on the Dashlane website with a credit card

When you cancel your subscription, you can request your refund directly in the web app. This option is only available if you paid with a credit card on our website.

1. In the My account menu in the web app, select Subscription.

   

2. On the Subscription page, select Cancel your subscription in the right panel.

   

3. Follow the steps to complete the cancellation. Don't leave until you've requested your refund.
   Cancel my Dashlane subscription and stop autorenewal
4. On the next page, select Request refund in the right panel. We'll refund your credit card within 3 to 5 business days.

   

5. On the next page, select Confirm request.

Important: If you already canceled your subscription and can't find the page where you select Request refund, you can get help through our support chatbot. Open the chatbot by selecting the Chat with bot icon, shown as a speech bubble, at the bottom of any Help Center page. In the chatbot, follow the prompts and briefly describe your issue.
Learn how to use our support chatbot

Get a refund for a plan you bought on our website with PayPal

If you bought your subscription on our website with PayPal, you can get help through our support chatbot. We'll need the invoice number on your PayPal receipt. You can find the PayPal receipt in your email or in your PayPal account.

Open the chatbot by selecting the Chat with bot icon, shown as a speech bubble, at the bottom of any Help Center page. In the chatbot, follow the prompts and briefly describe your issue.

Learn how to use our support chatbot

Get a refund for a plan you bought in Google Play

If you paid for Dashlane in the Google Play Store, you can get help through our support chatbot. Follow the instructions in the previous section. We'll need the Google account you use to access Google Play and the transaction ID from when you bought your Dashlane plan.

Your transaction ID looks like this example: GPA.1234-4567-8901-23456. You can find your transaction ID on the Google receipt. Find the Google receipt in your email or in your order history in Google Play.

Review your order history in Google Play

Get a refund for a plan you bought in the Apple App Store

1. Cancel your subscription directly with Apple
2. Ask Apple for a refund