You can request a full refund when you cancel within 30 days of buying your Dashlane subscription. How you request your refund depends on how you paid for your Dashlane subscription.

Get a refund for a subscription you bought on the Dashlane website with a credit card

Request your refund directly in the web app when you cancel your subscription.

1. Go to the My account menu in the web app and select Subscription.
2. Select Cancel your subscription.
3. We'll ask why you're canceling. Select a reason and then select Cancel subscription.
4. Select request a refund. We'll refund your credit card within three to five business days.

Important: If you already canceled your subscription and can't find the page where you select request a refund, send your request using your Dashlane login email address to support@dashlane.com.

Get a refund for a plan you bought on our website with PayPal

If you bought your subscription on our website with PayPal, send your request using your Dashlane login email address to support@dashlane.com. Tell us the invoice number on your PayPal receipt. You can find the PayPal receipt in your email or in your PayPal account.

Get a refund for a plan you bought in Google Play

If you paid for Dashlane in the Google Play Store, send your request using your Dashlane login email address to support@dashlane.com. Tell us the Google account you use to access Google Play and the transaction ID from when you bought your Dashlane plan

Your transaction ID looks like this example: GPA.1234-4567-8901-23456. You can find your transaction ID on the Google receipt. You can find the Google receipt in your email or in your order history in Google Play.

Review your order history in Google Play

Get a refund for a plan you bought in the Apple App Store

1. Cancel your subscription directly with Apple
2. Ask Apple for a refund