This article is about billing problems with personal plans.
If you're the admin of a professional plan, visit this article instead
In certain situations, like downgrading your subscription and changing how you pay for Dashlane, we ask you to cancel your current subscription and buy a new one. But when you cancel your Dashlane subscription, you keep your current subscription until the end of the billing period.
To avoid double billing, we recommend waiting until the end of your billing period before you do these things:
- Downgrade your subscription
- Change how often you pay for Dashlane
- Change where you pay for Dashlane—our website, the Google Play Store, or the Apple App Store
You can upgrade your subscription before your subscription ends. But make sure you buy your new subscription on our website or in the same app store where you bought your old subscription.
If you’ve been charged twice for Dashlane, select Chat with bot in the bottom right of this page.