This article is about billing problems with personal plans.
If you're the admin of a Starter, Team, or Business plan, visit this article instead
In certain situations, like downgrading your subscription and changing how you pay for Dashlane, we ask you to cancel your current subscription and buy a new one. But when you cancel your Dashlane subscription, you keep your current subscription until the end of the billing period.
To avoid double billing, we recommend waiting until the end of your billing period before you do these things:
- Downgrade your subscription
- Change how often you pay for Dashlane
- Change where you pay for Dashlane—our website, the Google Play Store, or the Apple App Store
You can upgrade your subscription before your subscription ends. But make sure you buy your new subscription on our website or in the same app store where you bought your old subscription.
If you’ve been charged twice for Dashlane, you can get help through our support chatbot. Open the chatbot by selecting the Chat with bot icon, shown as a speech bubble, at the bottom of any Help Center page. In the chatbot, follow the prompts and briefly describe your issue. A support ticket will be opened, and you'll be contacted by email.