If you get an error message when using the Hotspot Shield VPN, the solution depends on what the message says. Find your error message below to see steps for solving the problem.
“We're having trouble activating your account”
When trying to activate your Hotspot Shield account, this message often means you already have an active Hotspot Shield account. You can usually solve this problem by following the steps in our general VPN troubleshooting article.
General troubleshooting steps for Hotspot Shield
“This email is already in use”
This message means you already have a Hotspot Shield account associated with the email address. You need to delete your existing Hotspot Shield account. Then create a new account for Hotspot Shield from your Dashlane vault. If you don't want to delete your Hotspot Shield account, you can use a different email address to set up Hotspot Shield in Dashlane.
Delete your Hotspot Shield account
Set up Hotspot Shield in Dashlane
“Something went wrong”
This message usually indicates a temporary problem related to the server or your internet connection. Try again. If the problem continues, select Chat with bot in the bottom right of this page.
"Wrong login info”
If you're certain you've entered your login details correctly, but you're getting a "wrong credentials" or "wrong login" message, you can usually solve the problem by resetting your Hotspot Shield password.
Reset your Hotspot Shield password
Other error messages
If you're getting an error message not listed in this article, try our general troubleshooting steps for Hotspot Shield
General troubleshooting steps for Hotspot Shield