If you can’t log in, Dashlane logs you out unexpectedly, or a feature doesn’t work, use the fixes in this article. A temporary issue with your browser or device can cause these problems.
Uninstall and reinstall Dashlane
Uninstall Dashlane on the device with the problem, and then reinstall Dashlane. A new installation replaces lost or damaged files. A new installation also updates Dashlane to the latest version, with the newest features and fixes.
Uninstall and reinstall Dashlane
Warning: If you have a passwordless account, be sure you’re logged in on another device or have your account recovery key before you log out. Without another logged-in device or your recovery key, you can lose access to your data. You can also close and reopen your browser rather than log out.
What happens if I'm logged out of my passwordless account on all devices?
Example of uninstalling the Dashlane browser extension in Chrome:
Update your browser
If you use Dashlane on the web, update your browser to the latest version. An update can fix problems that happen in older browser versions.
Select a browser to view the update steps:
Google Chrome | Microsoft Edge | Firefox | Safari
Clear your browser data
If you use Dashlane on the web, clear your browser’s cache, cookies, and history. Stored browser data can slow down your browser or cause problems with Dashlane.
Select your browser to view the steps to clear your data: