If you're using Dashlane and having problems with login, staying logged in, or other features of our apps, you might have a temporary issue with your app or browser. Sometimes, the simple solutions in this article can solve login issues and other problems using Dashlane.

Uninstall and reinstall Dashlane

Whether you're using Dashlane on your computer, phone, or tablet, try uninstalling and then reinstalling our app on the device where you're having the problem. When you reinstall, you replace any missing or damaged files, which helps your app run smoothly. Reinstalling also updates your app to the latest version, giving you all the most recent features and improvements.

Uninstall and reinstall Dashlane

Warning! If you have a passwordless account, make sure you're logged in on at least one other device or have access to an account recovery key before uninstalling. Otherwise, you could lose access to your data.
What happens if I'm logged out of my passwordless account on all devices?

Example of uninstalling the Dashlane web app extension in Chrome:

Update your browser

If you're using the Dashlane web app on your computer, make sure you have the most recent version of your browser. The latest version of your browser usually includes new features and improvements, so updating sometimes helps fix problems encountered when using our app with earlier browser versions.

See steps for updating these browsers:

Google Chrome  |  Microsoft Edge  |  Firefox  |  Safari

Clear your browser data

For the web app, you can also try clearing your cache, cookies, and browsing history. This process removes stored data that can slow down your browser or cause glitches. Clearing browser data makes websites load faster and solves issues you might be having with the web app and extension.

See steps for clearing data in these browsers:

Google Chrome  |  Microsoft Edge  |  Firefox  |  Safari