If you're using Dashlane and having problems with login, staying logged in, or other features of our apps, you might have a temporary issue with your app or browser. Sometimes, the simple solutions in this article can solve login issues and other problems using Dashlane.
Uninstall and reinstall Dashlane
Whether you're using Dashlane on your computer, phone, or tablet, try uninstalling and then reinstalling our app on the device where you're having the problem. Reinstalling is like getting a fresh start. When you reinstall, you replace any missing or damaged files, which helps your app run smoothly again. Reinstalling also updates your app to the latest version, giving you all the most recent features and improvements.
Example of uninstalling the Dashlane web app extension in Chrome:
Update your browser
If you're using the Dashlane web app on your computer, make sure you have the most recent version of your browser. The latest version of your browser usually includes new features and improvements, so updating sometimes helps fix problems encountered when using our app with earlier browser versions.
See steps for updating these browsers:
Clear your browser data
For the web app, you can also try clearing your cache, cookies, and browsing history. This process removes stored data that can slow down your browser or cause glitches. Clearing browser data wipes the slate clean, making websites load faster and solving issues you might be having with the web app and extension.
See steps for clearing data in these browsers: