If you don't have a mobile device or prefer not to use one to set up 2FA, you can use the web app instead.

Some websites and apps will require a mobile device to receive 2FA tokens, and you won’t be able to use this process. You also can't use this process with the Safari browser.

1. In the web app, open the login you want to protect with 2FA.
2. In the Login details section, select Set up 2FA token. You'll need to add a 2FA setup code that you find on the website for the login.

   

3. Follow the steps to turn on 2FA on the website:
   1. Go to the security settings of the website. Security settings often appear in the “Logins and Security” or “Account security” section of your account settings.
   2. Turn on 2-factor authentication, which may also be called 2FA, 2-step verification, or 2-step authentication. The website might also use “code,” “security code,” or "OTP" instead of “2FA token.”

      Depending on the website, you might not see the 2FA setup code initially. You might need to choose to accept your tokens by text or an authenticator app.

      To get 2FA tokens in the individual login in the Dashlane web app, select the authenticator app option so that you can see the code to copy. You won’t need to use an authenticator app to complete the process. You’ll complete the process in the web app.

      

      Some websites might offer a link to copy the setup code like “Can’t scan the barcode?” or "Can’t scan the QR code?” Select the link to display the setup code. 

      

   3. Copy the setup code—a long string of alphanumerical characters provided by the website. The setup code might be referred to as a "manual setup code," "key," "authenticator key," or something else. If a QR code appears, you can disregard it as the QR code is used to set up 2FA on a mobile device.

      

   4. Paste the code in the login’s 2FA setup code box in the web app.
4. Select Submit setup code at the bottom of the box.
5. Close the login and open it again. The 6-digit 2FA token appears with a countdown icon. Each token is valid for about 30 seconds. The countdown icon shows when a new token will appear. Select the Copy icon, which is shown as two pieces of paper, to copy the token.

   Note: If you receive an error message when using a 2FA token, wait until the next token appears and copy that token. Sometimes the token doesn’t appear long enough to complete the copy/paste action.

   

   

6. Return to the website to check if you need to enter one of the 2FA tokens from your login to finalize the setup. Be sure to copy your backup or recovery codes if provided.

Important: When setup is complete, the website often provides backup or recovery codes. Make sure you copy and save these codes in a secure location. You might need to use the codes in case you lose access to your 2FA tokens in the web app. Also, if you mistakenly turn off 2FA from the login before turning off 2FA on the website, you’ll need one of these codes to log in.

You can log out of the website and log in again to test your new extra layer of security.

Important: If you no longer need to protect a specific login, you can turn off 2FA for that login, but you must turn off 2FA on the website first.

1. Go to the security settings of the website. Security settings often appear in the “Logins and Security” or “Account security” section of your account settings.
2. Turn off 2-factor authentication, which may also be called 2FA, 2-step verification, or 2-step authentication.
3. The website might ask you to enter one of your 6-digit 2FA tokens found in the login’s details in the web app.
4. After you enter the 2FA token, you’ll receive a message on the website that you’ve turned off 2FA for this account.
5. Log out of the website.

Return to the web app

1. Open the login that you turned off 2FA for on the website.
2. In the Login details section, select Remove 2FA.
3. Select Save. 2FA tokens will no longer be generated for this login.

To test that the 2FA removal worked, log in to the website again. You should no longer need a 2FA token to complete the login process.

I removed 2FA from the login before I turned off 2FA on the website. What do I do?

If you removed 2FA from the login in the web app before you turned off 2FA on the website, you need to use a saved backup code to log in to the website. Because you turned off 2FA in the login, the generated 2FA tokens will no longer work, but the website will still require a token to log in. A backup code can replace the 2FA token required for login in this case.

1. Select “Can’t get a security code?” or “Lost access to 2FA tokens?”
2. Enter one of the backup codes that you saved when you turned on 2FA on the website.
3. Log in and turn off 2FA on the website.

Not all websites and apps can use Dashlane apps as 2FA authenticators. Some require other authenticator apps or sending codes by email or text message. 

Step 1: Turn on 2FA in the settings of the website or app you want to protect

1. Open the website or app you want to protect with 2FA.
2. Go to the settings and look for a 2-factor authentication or 2FA option. You can usually find this option in a section related to Security, Login, Authentication, or Account access.

   Note: Some websites call the option 2-step verification or 2-step authentication. They might use words like “code,” “security code,” or "OTP" to describe 2FA tokens.

3. Turn on the 2FA option in the settings of the website or app. Depending on the settings, turning on the option might involve a few steps. The steps usually lead to a QR code or a setup code that you can use to turn on 2FA for the login in Dashlane.

   Tip: You can usually find more information about turning on 2FA on the support site for the login you're trying to protect.

   Example from X:

   

Step 2: Use the QR code or setup code to turn on 2FA in Dashlane

1. When you have the QR code or the setup code, open the Dashlane app on your mobile device.

   Important: To scan a QR code using the Dashlane app, you must keep the QR code displayed on one device and open the camera from the Dashlane app on a separate mobile device.

2. In the Dashlane app, open the login you want to protect with 2FA. Select the Edit icon for the login, which is shown as a pencil. Select Set up in the 2-factor authentication section of the login's edit page. 

   You can also go to the Tools section of the app and select the Authenticator tab. Then select Add 2FA token.

3. If you're using a QR code, select Scan QR code to open the camera on your phone. Use the camera to scan the QR code from the other device.

   If you're using a setup code, select Enter setup code and enter the setup code from the website or app.

4. Select Next and then Ok, got it.
5. Select the Save icon, which is shown as a checkmark.

Step 3 (if necessary): Enter a 2FA token from the Dashlane app in the settings of the website or app you want to protect

Some websites and apps require you to enter a 2FA token in their settings to complete the process.

1. Copy the token from the 2-factor authentication (2FA) section of the login in the Dashlane app.
2. Paste the token in the settings of the website or app you want to protect.

1. Open the website or app that you were protecting with 2FA.
2. Go to the settings and look for a 2-factor authentication or 2FA option. You can usually find this option in a section related to Security, Login, Authentication, or Account access.

   Note: Some websites call the option 2-step verification or 2-step authentication. They might use words like “code,” “security code,” or "OTP" to describe 2FA tokens. You can usually find more information about turning on 2FA on the support site for the login you're trying to protect.

3. Turn off the 2FA option in the settings of the website or app.

   Important: You must complete this step before moving on to the next step. Otherwise, you risk getting locked out of your account.

4. Find the login in Dashlane and select the Edit icon, which is shown as a pencil. In the 2-factor authentication section, select Remove. You can also go to the Tools section of the Android app and select the Authenticator tab. Select the Edit icon, which is shown as a pencil. Then select the Remove icon, which is shown as a trash can, for the login you want to remove.
5. Confirm by selecting Yes, remove 2FA. Then select the Save icon, which is shown as a checkmark, to save the login.

Not all websites and apps can use Dashlane apps as 2FA authenticators. Some require other authenticator apps or sending codes by email or text message.

Step 1: Turn on 2FA in the settings of the website or app you want to protect

1. Open the website or app you want to protect with 2FA.
2. Go to the settings and look for a 2-factor authentication or 2FA option. You can usually find this option in a section related to Security, Login, Authentication, or Account access.

   Note: Some websites call the option 2-step verification or 2-step authentication. They might use words like “code,” “security code,” or "OTP" to describe 2FA tokens.

3. Turn on the 2FA option in the settings of the website or app. Depending on the settings, turning on the option might involve a few steps. The steps should lead to a QR code or a setup code that you can use to turn on 2FA for the login in Dashlane.

   Tip: You can usually find more information about turning on 2FA on the support site for the login you're trying to protect.

   Example from X:

   

Step 2: Use the QR code or setup code to turn on 2FA in Dashlane

1. When you have the QR code or the setup code, open the Dashlane app on your mobile device.

   Important: To scan a QR code using the Dashlane app, you must keep the QR code displayed on one device and open the camera from the Dashlane app on a separate mobile device.

2. In the Dashlane app, open the login you want to protect with 2FA. Select Edit. On the edit page, select Add 2FA token.

   You can also go to the Tools section of the iPhone app and select the Authenticator tab. Then select Add 2FA token.

3. If you're using a QR code, select Scan QR code to open the camera on your phone. Use the camera to scan the QR code from the other device.

   If you're using a setup code, select Enter setup code and enter the setup code from the website or app.

4. Select Next and then Ok, got it.
5. Select the Save icon, which is shown as a checkmark.

Step 3 (if necessary): Enter a 2FA token from the Dashlane app in the settings of the website or app you want to protect

Some websites and apps require you to enter a 2FA token in their settings to complete the process.

1. Copy the token from the 2-factor authentication (2FA) section of the login in the Dashlane app.
2. Paste the token in the settings of the website or app you want to protect.

1. Open the website or app that you were protecting with 2FA.
2. Go to the settings and look for a 2-factor authentication or 2FA option. You can usually find this option in a section related to Security, Login, Authentication, or Account access.

   Note: Some websites call the option 2-step verification or 2-step authentication. They might use words like “code,” “security code,” or "OTP" to describe 2FA tokens. You can usually find more information about turning on 2FA on the support site for the login you're trying to protect.

3. Turn off the 2FA option in the settings of the website or app.

   Important: You must complete this step before moving on to the next step. Otherwise, you risk getting locked out of your account.

4. Find the login in Dashlane and select Edit. Select the 6-digit 2FA token on the edit page, and then select Remove from Dashlane.

   You can also go to the Tools section of the iOS (Apple) app and select the Authenticator tab. Select Edit, and then Remove from Dashlane.

5. Confirm by selecting Remove from Dashlane again and select Save to save changes to the login.

Not all websites and apps can use Dashlane apps as 2FA authenticators. Some require other authenticator apps or sending codes by email or text message.

Important: In the macOS app you can turn on 2FA using a setup code only, not a QR code. See the steps below for details.

Step 1: Turn on 2FA in the settings of the website or app you want to protect

1. Open the website or app you want to protect with 2FA.
2. Go to the settings and look for a 2-factor authentication or 2FA option. You can usually find this option in a section related to Security, Login, Authentication, or Account access.

   Note: Some websites call the option 2-step verification or 2-step authentication. They might use words like “code,” “security code,” or "OTP" to describe 2FA tokens.

3. Turn on the 2FA option in the settings of the website or app. Depending on the settings, turning on the option might involve a few steps. The steps should lead to a setup code that you can use to turn on 2FA for the login in Dashlane. To see the setup code, you might have to select a link that says something like “Can’t scan the barcode?” or "Can’t scan the QR code?”.

   Important: If a QR code appears, you can disregard it as the QR code is used to set up 2FA on a mobile device. You can't use a QR code to set up 2FA with the macOS app.

   Tip: You can usually find more information about turning on 2FA on the support site for the login you're trying to protect.

   

4. Copy the setup code—a long string of alphanumerical characters provided by the website. The setup code might be referred to as a "manual setup code," "key," "authenticator key," or something else.

   

Step 2: Use the setup code to turn on 2FA in Dashlane

1. When you have the setup code, open the Dashlane app on your mobile device.

2. In the Tools section of the macOS app, select the Authenticator tab. Then select Add 2FA token.

3. Select Enter setup code
4. Select or search for the website or app you want to protect with 2FA.
5. Select the login you want to protect with 2FA.
6. Enter the setup code from the website or app in the space provided, and select Add new.
7. Select Ok, got it.

Step 3 (if necessary): Enter a 2FA token from the Dashlane app in the settings of the website or app you want to protect

Some websites and apps require you to enter a 2FA token in their settings to complete the process.

1. Copy the token from the 2-factor authentication (2FA) section of the login in the Dashlane app.
2. Paste the token in the settings of the website or app you want to protect.

1. Open the website or app that you were protecting with 2FA.
2. Go to the settings and look for a 2-factor authentication or 2FA option. You can usually find this option in a section related to Security, Login, Authentication, or Account access.

   Note: Some websites call the option 2-step verification or 2-step authentication. They might use words like “code,” “security code,” or "OTP" to describe 2FA tokens. You can usually find more information about turning on 2FA on the support site for the login you're trying to protect.

3. Turn off the 2FA option in the settings of the website or app.

   Important: You must complete this step before moving on to the next step. Otherwise, you risk getting locked out of your account.

4. Find the login in Dashlane and select Edit. Select the 6-digit 2FA token on the edit page, and then select Remove from Dashlane. Confirm by selecting Remove from Dashlane again, and select Save to save changes to the login.

   You can also go to the Tools section of the macOS app and select the Authenticator tab. Select Edit, and then the trash can icon for the login you want to remove. Confirm by selecting Yes, remove login in the pop-up.