How to sync my data between all my devices

As a Premium user, your Dashlane data is synchronized across all of your devices, be they computers, phones, or tablets and can be accessed from all of your devices at the same time.

Remember that you must be logged in to the same account on all of the devices you wish to synchronize.

How does Sync work?

Sync is about making sure your data is shared across all of your devices. Dashlane synchronizes your data every time you log in to your devices, and synchronizes every five minutes after that. If you edit your data on mobile, this will also trigger a synchronization.

How to access my account on a new device

First, install Dashlane for free on your new device. Just download it from our site, from the Google Play Store for your Android device, or from the App Store on your iPhone or iPad. Please click here to check the minimum requirements to install Dashlane.

Then you'll want to give your new device access to your Dashlane account. For instructions on how to authenticate your new device, click here.

Managing multiple devices

To manage your devices after adding them, go to dashlane.com and click Log in in the top right corner to sign in and access the web application, or else log in directly at app.dashlane.com.

Here you can see all of your authorized devices under My Account > Manage Devices. Click on a device to change the name or revoke its access to your account.

Note that if you revoke a device, to access your account from this device again you will need to enter a new security code, sent to your e-mail address or generated by your two-factor authentication app.

Find out more about the web app here: What is the web app and what can it do?

And learn how to manage your authorized devices here: How to manage my authorized devices.

Troubleshooting Sync issues

Making sure that all devices are connected to the same Dashlane account

If you have a Premium account but your data does not synchronize between all your devices, it may be that you have not used the same email address to log in to Dashlane. You must use the exact same email to log in to your account on all the devices you wish to have synchronize. If you use a different email address, you are considered a different user and your data will not synchronize data with that account.

Please check that there is no mistake in your email address on any of your devices. To check what email address you used to log in, log out of your Dashlane account. On the web extension, open the browser extension, click on the three-dot menu in the upper-right, then click the Log out button. On our desktop apps, click on the extension and select File > Log out. On mobile devices, select Settings > Log out.

Note that the email address used to identify your account cannot be changed in Dashlane. Even if you have changed your contact email address in your Dashlane's preferences, you must use your registered account email address to log in to your account.

If one of your device uses a different email address and does not synchronize, here is how to sign in using the correct email address:

Web extension

1. Log out of your Dashlane account (if you are logged in at the moment) to bring up the login window. Open the browser extension, click on the three-dot menu in the upper-right, then click the "Log out" button.
2. Click on the extension icon. In the window, click on the email address and select "Use another account" to enter the email you wish to use, enter your Master Password.
3. If the device is not yet authorized to access this account, a security code will first be required to prove you are the owner of the account. These codes are either sent by e-mail or generated by your two-factor authentication app, if you enabled two-factor authentication.
4. Once you have entered the security code and your Master Password, you can log in. Your account data will be downloaded from our servers and decrypted using your Master Password. Your data should now synchronize!

Windows or macOS app

1. Log out of your Dashlane account (if you are logged in at the moment) to bring up the login window;
   1. On Windows, go to File > Log out
   2. On macOS, go to Dashlane menu > Log out
2. Click inside the email field and delete its contents
3. Enter the email address used for your Premium subscription in the email field, then enter your Master Password and click on Log in.
4. If the device is not yet authorized to access this account, a security code will be required to prove you are the owner of the account. These codes are either sent by e-mail or generated by your two-factor authentication app, if you enabled two-factor authentication.
5. Enter the security code and log in. Your account data will be downloaded from our servers and decrypted using your Master Password. Your data should now synchronize!

iOS or Android

1. Log out of your Dashlane account (if you are logged in at the moment) to bring up the login window;
   1. On Android, go to the Settings section, tap on the Security tab, scroll down to the bottom and tap Log out
   2. On iOS, go to the Settings section, tap the Security tab and then tap Log out
2. Delete the content of the email / Dashlane ID field and enter your email address here. Then enter your Master Password and tap on Log in
3. If the device is not yet authorized to access this account, a security code will be required to prove you are the owner of the account. These codes are either sent by email or generated by your two-factor authentication app, if you enabled two-factor authentication.
4. Enter the security code and log in. Your account data will be downloaded from our servers and decrypted using your Master Password. Your data should now synchronize!

A step-by-step guide to use a Dashlane account on a new device can be found here: Adding a new device to your Dashlane account.

If all your devices are using the same registered email address but still do not synchronize, please refer to the following paragraph.

Figuring out where the Sync issue lies

If all your devices are using the same registered email address but still do not synchronize, please log in to the web app and check if your data is synced there. If you do not see any data in the web app, it means that no data ever synced to our servers. In that case, please check that Dashlane can access your network properly and is not blocked by a firewall or a proxy.

Sync issues are quite rare to start with, and there is no way that all your devices will have a Sync issue at the same time. Therefore, here is how to determine which of your devices is actually having the Sync issue:

1. Log into your Dashlane account on the web app and check that your data is showing there.
2. Log into your Dashlane account on your different devices and add a different "dummy" password/secure note on each of them.
3. Trigger a sync on your devices:
   1. On Windows and macOS, click the Sync menu and then Sync now or press F5
   2. On Android, go to the app's settings, scroll down and tap Sync now
   3. On iOS, go to the Contacts section and access the Sharing Center (this should trigger a sync)
4. Trigger a sync on the web app by clicking the cogwheel in the bottom left corner and then Sync now in the menu that will open on the right.
5. Check which "dummy" passwords/secure notes have successfully synced to the web app, and you will know which device is not properly syncing.

Once you have identified the source of the Sync issue, you can continue to the next step below.

Fixing the Sync issue

Fixing a Sync issue can be a bit complex and requires performing actions that have an impact on both your local encrypted data file and the encrypted backup we store on our servers. It is a risky procedure that might result in the partial or full loss of your data if the wrong set of actions is performed.

Therefore, we strongly recommend contacting our Support team to get the appropriate help. Please provide as much information as you can on the result of your tests when you create the support ticket. It will help us in providing the right instructions to fix your issue as quickly as possible.

I have duplicate items in my account. What happened?

If you find that you have duplicate entries in your Dashlane account after syncing your devices, there might have been a problem with Sync. You can find out more about how to delete duplicates here: How to select and edit multiple credentials at the same time?

If you continue to experience duplicated entries in your account, please contact our Support team for assistance.