How to check your Dashlane extension in Safari
The Dashlane extension works in Safari on Mac OS X and iOS — not in Safari on Windows which is not updated by Apple any more. Please refer to our minimum requirements here for more information.
If you are using an iPad or iPhone, click here instead to see how to use Dashlane in Safari on iOS.
This page here will show you how to check that your extension is properly installed and activated in Safari on Mac OS X.
Checking if your Dashlane browser extension is properly installed
If Dashlane is working in one browser but does not seem to work at all in Safari, or if Dashlane stopped working completely, you may need to check your extensions to make sure Dashlane is installed.
In order for Dashlane to operate, you should see the Dashlane icon in Safari’s toolbar and it should be dark grey if you're logged in to your Dashlane account.
Here’s what it should look like in Safari:
If there’s anything wrong with Dashlane’s icon, something went wrong. What you should do is re-installing your browser extensions, and we are going to show you how!
Please first make sure that your extension is active in the add-on/extension list of your browser.
On Safari, open Safari → Preferences → Extensions:
If the Dashlane extension is already active, please try to close and reopen your browser, or to disable and reactivate the extension.
If it still does not work, or if the extension is simply missing from the toolbar, here is how to re-install the Dashlane extension in Safari.
How to reinstall your Dashlane extension
Here is how to re-install the Safari extension. This will fix most of the problems with the browser extensions.
Open the Dashlane application and select Dashlane → Install Browser Extensions in the menu bar.
Select Manage Safari extension. This will let you uninstall the extension in Safari. It will open up Safari with instructions to remove Dashlane from Safari. Please follow these instructions: Go to Preferences → Extensions and remove the Dashlane extension from there. Please note that if at this point, you're prompted to install the extension in Safari instead of uninstalling it, you should proceed to install the extension directly, and you may then skip the following last paragraph.
After that, please go back to the application, and click Dashlane, then on Manage Safari Extension, and follow the instructions to install the extension this time.
Check that Dashlane is working in Safari
When launching Safari for the first time after the extension has been installed, a small sign will flash if Dashlane is properly installed.
To check that your extension is properly working, please visit Outlook.com or Gmail.com.
You should see two impalas in the login form.
If you do not see anything in the fields, please check that your Dashlane icon is "ON" and refresh the page.
These impalas will be blue if you already have a Microsoft account, or grey if you do not have one. For more about impala colours, please refer to this guide.