This page shows you how to check that your extension is properly installed and activated in Safari on macOS. If you are using an iPhone or iPad, instead see Using Dashlane to autofill passwords with iOS 12.
Checking if your Dashlane Safari extension is properly installed
If Dashlane does not seem to work at all in Safari despite working in another browser, or if Dashlane stopped working completely, you may need to check your extensions to make sure Dashlane is properly installed.
You should see the Dashlane icon in Safari’s toolbar and it should be dark grey if you're logged in to your Dashlane account:
If you see something different, something may have gone wrong.
First see if completely quitting and reopening your browser solves the issue.
If not, check whether your extension is active in the add-on/extension list of your browser. To do so, open Safari > Preferences > Extensions:
Turn the extension off and on again by un-ticking and re-ticking the box in the left-hand list.
You can also check whether the "Dashlane (Safari)" process is running or not in the Activity Monitor (on your Mac, open your Applications > Utilities > then Activity Monitor).
If the process is missing from the Activity Monitor, or if the extension is missing from the browser toolbar, you should reinstall your Dashlane extension. To do so, follow the instructions below.
How to reinstall your Dashlane extension
Reinstalling your extension often fixes most of the problems that can arise with the browser extensions.
In Safari, please go to Preferences > Extensions and click Uninstall. Our extension for Safari being packaged with our app, this will trigger the uninstallation of the Dashlane app itself. Please proceed without removing the local data and reinstall the app from our Website or from the App Store, depending on where you originally downloaded it from.
After that, please go back to the application, and click Dashlane > Install browser extensions > Manage Safari extension, and follow the instructions there to reinstall the extension.
Check that Dashlane is working in Safari
To check that your extension is properly working, the easiest way is to click on the Dashlane extension logo in your browser bar, and see if it opens the Dashlane extension menu. You can also visit any website for which you have the credentials stored in your Dashlane account (example below: Outlook).
You should see two impalas in the login form. If you do not see anything in the fields, please check that your Dashlane extension is dark grey and refresh the page.
These impalas will be blue if you already have the credentials saved in Dashlane, or grey if you do not. For more information about impala colors, please refer to this guide.