Protect your account using two-factor authentication

To increase the security of your account, you can enable two-factor authentication (2FA) via an authenticator app for your Dashlane account. You'll be required to provide an additional authentication code each time you authorize a new device to access your account or log in to your account.

Using 2FA via an authenticator app replaces the security codes usually sent to you by email when authenticating a new device or resetting/deleting your account.

What is 2FA?

Your account is already protected by something only you know: your Master Password. 2FA allows you to protect it with something only you have: typically your mobile phone.

With 2FA, a hacker can't get to your data unless they also have the device you used to set it up. Naturally, this means that you must always have access to that device. But just in case, there are backup solutions available when you activate the feature.

Prerequisites

You can enable or disable 2FA only from the Dashlane web app.

You must have a TOTP-based authenticator installed on the mobile device you want to use for 2FA. TOTP stands for Time-based One-Time Password algorithm, but that's just a technical way of referring to a code that changes every, say, 30 seconds. Examples include Authy (for iOS and Android), Google Authenticator (for iOS and Android), and FreeOTP (for iOS and Android).

Note that if you do not have a mobile device, you can use something like WinAuth.

Manage 2FA on the web app

Open our interactive guide in a separate browser tab.

Sign in to your Dashlane account with 2FA enabled

Now that 2FA is all set up, you can start using it!

Here's an example of a 6-digit security code you'd see in your 2FA app.

Web app

1. Log in to Dashlane using the web app: open Dashlane, enter your Dashlane email address, and click Log in.
2. Open the 2FA app on your mobile device.
3. Enter the 6-digit security code currently displayed in your 2FA app into the Security code field in the web app.
4. Enter your Master Password in the first field, choose a name for this computer or device if you want (such as "My laptop" or "Jim's computer"), and click Log in.

Safari app

1. Log in to Dashlane on the Safari app: launch the app from your dock or click the Dashlane icon in Safari, select open the app, and click Log in.
2. Enter your Dashlane email address and click Next.
3. Open the 2FA app on your mobile device.
4. Enter the 6-digit security code currently displayed in your 2FA app into the Verification code field on the Safari app.
5. Enter your Master Password and click Log in.

iOS app

1. Log in to Dashlane on iOS: open Dashlane, enter your Dashlane email address, enter your master password, and tap Log in.
2. Switch from Dashlane to your 2FA app by pressing the iPhone main button twice.
3. Tap once on the 6-digit code currently displayed in your 2FA app to copy it to your clipboard.
4. Switch back to Dashlane, paste the 6-digit security code there, and tap Log in.

If your security code does not work, make sure it is still valid in the application and that you perform these steps fast enough as your 2FA app generates new codes every 30 seconds.

Android app

1. Log in to Dashlane on Android: open Dashlane, enter your Dashlane email address, enter your master password, and tap Log in.
2. Switch from Dashlane to your 2FA app.
3. Tap once on the 6-digit code currently displayed in your 2FA app to copy it to your clipboard.
4. Switch back to Dashlane, paste the 6-digit security code, and tap Log in.

If Google Authenticator codes are not working on Android, the time on your Google Authenticator application might not be synced.

Learn how to make sure you have the correct internal time for Google Authenticator.