Protect your account using 2-factor authentication

To increase the security of your Password Manager account, you can turn on 2-factor authentication (2FA). Using 2FA with an authenticator app replaces the verification codes usually sent to you by email when authenticating a new device, logging in to Dashlane, or resetting or deleting your account. Instead, you enter a 6-digit token to complete those actions. Dashlane Authenticator, available for iOS and Android, is the preferred tool, but you can use other authenticator apps.

Dashlane Authenticator for iOS

Dashlane Authenticator for Android

Learn more about Dashlane Authenticator

What is 2FA?

Your account is already protected by something only you know: your Master Password. With 2FA, you can protect your account with something only you have: typically your mobile phone.

With 2FA, a hacker can't get to your data unless they also have the device you used to set up 2FA. Naturally, this means that you must always have access to that device. But just in case, backup solutions are available when you activate the feature.

Dashlane blog: A beginner’s guide to two-factor authentication

Prerequisites

You can turn 2FA on and off from the Dashlane Password Manager web app and now from your iOS or Android Password Manager app when you have Dashlane Authenticator installed on the same device.

You must have a TOTP-based authenticator app installed on the mobile device you want to use for 2FA. TOTP stands for time-based one-time password algorithm, but that's just a technical way of referring to a token that changes at a set interval, such as every 30 seconds. Dashlane Authenticator is the preferred tool, but other authenticator apps will work.

Note that if you don't have a mobile device, you can use something like WinAuth.

Be sure to follow the steps prompted during the 2FA setup, including the mobile phone number and recovery codes presented. These steps are important to ensure you're able to continue accessing your Dashlane account in the event you lose your device or lose access to your 2FA token.

Manage 2FA on the web app

Open our interactive guide in a separate browser tab

Sign in to your Dashlane account with 2FA turned on

Now that 2FA is all set up, you can start using it!

Example of a 6-digit token in your Dashlane Authenticator app:

Web app

1. To log in to the web app, select the Dashlane D icon in your browser’s toolbar and enter your Master Password if prompted.
2. In the extension pop-up, select Open the web app.
3. Open Dashlane Authenticator on your mobile device.
4. Enter the 6-digit token currently displayed in Dashlane Authenticator into the Token field in the web app.
5. Enter your Master Password in the first field and choose a name for this computer or device if you want, such as "My laptop" or "Jim's computer."
6. Select Log in.

Safari app

1. To log in on the Safari app, launch the app from your dock or select the Dashlane icon in Safari.
2. Select open the app and select Log in.
3. Enter your Dashlane email address and select Next.
4. Open Dashlane Authenticator on your mobile device.
5. Enter the 6-digit token currently displayed in Dashlane Authenticator into the Token field on the Safari app.
6. Enter your Master Password and select Log in.

iOS app

1. To log in on iOS, open Dashlane, and enter your Dashlane email address and your Master Password.
2. Select Log in.
3. Switch from Dashlane to Dashlane Authenticator by pressing the iPhone main button twice or swiping up from the bottom of the screen to change apps.
4. Tap once on the 6-digit token currently displayed in Dashlane Authenticator to copy it to your clipboard.
5. Switch back to Dashlane, paste the 6-digit token there, and select Log in.

If your token doesn't work, make sure it's still valid in the app and that you perform these steps fast enough as Dashlane Authenticator generates new tokens every 30 seconds.

Android app

1. To log in on Android, open Dashlane, enter your Dashlane email address, and enter your Master Password.
2. Select Log in.
3. Switch from Dashlane to Dashlane Authenticator.
4. Tap once on the 6-digit token currently displayed in Dashlane Authenticator to copy it to your clipboard.
5. Switch back to Dashlane, paste the 6-digit token, and select Log in.

When the countdown timer is low, you might need to wait a few seconds for the timer to reset with a new token. Remember that the token renews every 30 seconds. If you access the website on a different device, check that the time settings on the device are correct and match the time on the device with the Authenticator app. The time on both devices needs to be the same to work properly.