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Checking if your Dashlane Chrome extension is properly installed
If Dashlane is working in one browser, but does not seem to work at all in Chrome, or if Dashlane stopped working completely, you may need to check your extensions to make sure Dashlane is installed. In order for Dashlane to operate, you should see a shield icon in your Chrome toolbar, and it should be outlined in the color teal when you are signed in to your Dashlane account.
Here’s what it should look like in Chrome:
If Dashlane's icon is grayed out, spinning or if there's no icon at all, something went wrong. What you should do is re-installing your browser extension, and we are going to show you how!
First make sure that your extension is not disabled in your browser's list of add-ons / extensions.
Open the Extensions page by selecting ≡ → More tools → Extensions in the menu bar of Chrome (see screenshot below).
Alternatively, just type this in the address bar to open the Extensions page: chrome://extensions
If the Dashlane extension is already active there, please try closing and reopening Chrome, as well as disabling and reactivating the extension.
If it still does not work, or if the extension is simply missing from the toolbar, here is how to re-install the Dashlane extension in Chrome.
How do I reinstall my Dashlane extension?
On Windows
Close all your browsers and check in the Windows Task Manager (press CTRL + SHIFT + ESC simultaneously to open it) that there are no active processes with your browsers. You could also restart your computer.
Open Dashlane and go to the Extensions menu.
Choose Manage Chrome Extension in the list. This will let you uninstall the extension in Chrome. It will open up Chrome and from here, you can click on Remove Dashlane from Chrome (if you are prompted to install the extension instead, click the button and install it and you’re done here.)
After that, go back to the Dashlane application, select the same menu in Extensions → Manage Chrome Extension, and click Add it now. Finish set up! on the page that opened. Then click Add extension to confirm.
On Mac OS X
Open the Dashlane application and select Dashlane → Install Browser Extensions in the menu bar at the top of the screen.
Choose Manage Chrome Extension. This will let you uninstall the extension in Chrome. It will open up Chrome and from here, you can click on Remove Dashlane from Chrome. Please note that if, at this point, you're prompted to install the extension in Chrome instead of uninstalling it, you should proceed to installing the extension directly, and you may then skip the following last paragraph.
After that, please go back to the application, select the same menu in Dashlane → Install browser extensions then on Manage Chrome Extension. Click Add it now. Finish set up! on the page that opened. Then click Add extension to confirm.
On Linux and Chromebook
We advise you not to uninstall the extension on Linux and Chromebook except on recommendation of the support team.
Check that Dashlane is working in Chrome
To check that your extension is properly working, please visit live.com (for Outlook) or google.com (for Gmail) for instance.
You should see two impalas in the login form.
If you do not see anything in the fields, please check that your Dashlane icon is enabled and active and press CTRL R (Windows) or CMD R (Mac OS X) to refresh the page.
These impalas will be blue if you already have an Outlook or Gmail account, or gray if you do not have one. For more about impala colors, please refer to this guide.
Installing Dashlane for another person in Chrome
To install the Chrome extension for another person in Chrome, close all the Chrome windows except for that person's window or windows.
Then open the Dashlane application and:
on Windows, select the menu in Extensions → Manage Chrome Extension and click Add it now. Finish set up! on the page that opened.
on Mac OS X, select Dashlane → Install Browser Extensions → Manage Chrome Extension in the menu bar at the top of the screen, then click Add it now. Finish set up! on the page that opened.
Lastly, click on Add Extension to confirm and install Dashlane for that person in Chrome.
Problems with your browser extension?
If the Dashlane icon disappears after being installed or has a red light
Are you signed in to your Google Account when you use Chrome? If you are, please try signing out of your Google Account, then install the Dashlane extension again, and lastly sign in again to your Google Account.
To do so:
Go to the Settings in Chrome – alternatively, you can copy chrome://settings into the Chrome address bar and press Enter.
Disconnect your Google Account.
Install the Dashlane extension again – please refer to this section if needed.
Sign in again to your Google Account – again from the Chrome Settings.
Running Dashlane in administrator mode (Windows)
Please check your Dashlane icon on your desktop or taskbar. If you see a yellow and blue shield on the icon, that means that it's running in administrator mode and won't be able to communicate with your browsers (if you're running your browsers in non-admin mode).
Or maybe you see this pop-up in your browser, but clicking on it does nothing?
Then you need to do the following steps. Even if you don't see these things, you might want to do the following steps anyway to make sure this isn't the problem.
Simply right-click your Dashlane icon and go to Properties. Then go to the Compatibility tab and make sure you uncheck Run this program in compatibility mode for and click on Apply. You might also need to make sure that none of the options in Settings or Privilege Level are checked either. Then restart your computer and launch Dashlane again.
If you need further instructions, please click here: Do I need to run Dashlane in Admin mode?