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Checking if your Dashlane Chrome extension is properly installed
If Dashlane does not seem to work in Chrome, despite working in a different browser, or else if Dashlane stopped working completely, you may need to check your extensions to make sure Dashlane is installed. For Dashlane to work, you should see a shield icon in your Chrome toolbar, and it should be colored teal when you are signed in to your Dashlane account.
Here’s what it should look like in Chrome:
If Dashlane's icon is grayed out, spinning or if there's no icon at all, something has gone wrong. In this case, you likely should reinstall your browser extension, and we'll show you how.
But first, make sure that your extension is not disabled in your browser's list of add-ons or extensions.
Open the Extensions page by selecting ≡ > More tools > Extensions in the menu bar of Chrome.
Alternately, copy and paste this into the address bar to open the Extensions page: chrome://extensions
If the Dashlane extension is already active there, please try closing and reopening Chrome, as well as disabling and reactivating the extension.
If it still does not work, or if the extension is simply missing from the toolbar, here is how to re-install the Dashlane extension in Chrome.
How do I reinstall my Dashlane extension?
First, note that if you are on Linux, Chromebook or if you use our extension in Standalone mode on Windows or macOS, we strongly recommend that you do not uninstall the Dashlane extension from your browser, unless you can confirm that your data is synced properly by logging in to your Dashlane account in the Web app on a different device and making sure that all your passwords and notes are there. If you have any doubt, please contact our Support team.
In order to uninstall the extension from Chrome, please go to the Extensions page as shown in the previous section. From there, please click the Remove button below the Dashlane extension and confirm.
After that, open Dashlane and go to the Extensions menu. On macOS, you'll need to go to the Dashlane menu and select Install browser extensions in the menu bar at the top of the screen.
Choose Manage Chrome Extension in the list. This will let you install the extension in Chrome. It will open up Chrome and from here, you can click on Go to Web Store and follow the steps there in order to add the extension to Chrome.
The extension should be up and running now.
Check that Dashlane is working in Chrome
To check that your extension is properly working, please visit any website on which you used to have Dashlane autofill your information. Below we took live.com (for Outlook) as an example.
You should see two impalas in the login form.
If you do not see anything in the fields, please check that your Dashlane icon is enabled and active and press CTRL R (Windows) or CMD R (Mac OS X) to refresh the page.
In our example, these impalas will be blue if you already have an Outlook account, or gray if you do not have one. For more about impala colors, please refer to this guide.
If the extension is installed and enabled but you still have auto-fill issues, please refer to this guide.
Installing Dashlane for another person in Chrome
To install the Chrome extension for another person in Chrome, close all the Chrome windows except for that person's window or windows.
Then open the Dashlane application:
- On Windows, select the menu in Extensions > Manage Chrome Extension.
- On Mac OS X, select Dashlane > Install Browser Extensions > Manage Chrome Extension.
Lastly, click on Go to Web Store and follow the steps there in order to add the extension to Chrome.
Problems with your browser extension?
If the Dashlane icon disappears after (re)installing the extension
Are you signed in to your Google Account when you use Chrome? If you are, please try signing out of your Google Account, then install the Dashlane extension again, and lastly sign in again to your Google Account.
To do so:
Go to the Settings in Chrome. Alternately, you can copy chrome://settings into the Chrome address bar and press Enter.
Disconnect your Google Account by clicking the Turn off button.
Install the Dashlane extension again. Please refer to the previous sections if needed.
Sign in again to your Google Account, again from the Chrome Settings.
Running Dashlane in administrator mode (Windows)
It is recommended not to launch either Dashlane or your browser in admin mode. Please refer to the following guide in order to know how to make sure this is not the case for you.
On Windows, do I need to run Dashlane or my browser in Admin mode?