The Dashlane extension in Chrome doesn't seem to be working, or isn't present in your browser at all? There are several reasons this might occur. To solve the problem, use the troubleshooting tool below, or review the additional information at the bottom of the page.
- Installing Dashlane for another person in Chrome
- If the Dashlane icon disappears after (re)installing the extension
- Running Dashlane in administrator mode (Windows)
Installing Dashlane for another person in Chrome
To install the Chrome extension for another person in Chrome, close all the Chrome windows except for that person's window or windows.
Then open the Dashlane application:
- On Windows, select the menu in Extensions > Manage Chrome Extension.
- On Mac OS X, select Dashlane > Install Browser Extensions > Manage Chrome Extension.
Lastly, click on Go to Web Store and follow the steps there in order to add the extension to Chrome.
If the Dashlane icon disappears after (re)installing the extension
Are you signed in to your Google Account when you use Chrome? If you are, please try signing out of your Google Account, then install the Dashlane extension again, and lastly sign in again to your Google Account.
To do so:
Go to the Settings in Chrome. Alternately, you can copy chrome://settings into the Chrome address bar and press Enter.
Disconnect your Google Account by clicking the Turn off button.
Install the Dashlane extension again. Please refer to the previous sections if needed.
Sign in again to your Google Account, again from the Chrome Settings.
Running Dashlane in administrator mode (Windows)
It is recommended not to launch your browser in admin mode. Please refer to the following guide in order to know how to make sure this is not the case for you.