Members of professional plans who use single sign-on (SSO) can't change their contact email address. SSO means you use a single login application to access Dashlane and other work accounts. If you don't know whether you use SSO, ask your manager or plan admin.
When you first create an account, we automatically use your login email address as your contact email. You can change your contact email address anytime in any Dashlane app.
When you change your contact email address, you continue to log in to Dashlane using your original login email address, which we also call your Dashlane ID.
Note: For security reasons, you can't change your login email address. If you want to use a different email address to log in to Dashlane, you can create a new account and move your existing data and subscription to that account.
Move my data and subscription to a new Dashlane account
Change your contact email address in the web app
Important: Make sure you have access to the inbox for your contact email address. Depending on your security settings, Dashlane sends verification codes to that address. These codes are used to check your identity when you change your Master Password, add new devices to Dashlane, or use your account recovery key.
If you can no longer access your account to change your email address, you can get help from our support chatbot, Dashy. To start a conversation, select the chat iconin the bottom-right corner. After entering your login email address, follow the prompts and briefly describe your issue.
Change your contact email address
- In the My account menu of the web app, select Settings and then Account summary.
- In the Account Verification section, select the pencil icon.
- On the next screen, enter your new contact email address and select Confirm change.
- If asked, enter your Master Password and select Confirm change.
Change your contact email address on your Android app
Important: Make sure you have access to the inbox for your contact email address. Depending on your security settings, Dashlane sends verification codes to that address. These codes are used to check your identity when you change your Master Password, add new devices to Dashlane, or use your account recovery key.
If you can no longer access your account to change your email address, you can get help from our support chatbot, Dashy. To start a conversation, select the chat iconin the bottom-right corner. After entering your login email address, follow the prompts and briefly describe your issue.
Change your contact email address
- In your Android app, select the three parallel lines to open the side menu.
- In the side menu, select Settings.
- On the Settings screen, select Account summary.
- On the Account summary screen, select the pencil icon next to your Contact email address in the Account verification section.
- On the next screen, enter the email address you want to use in the New contact email field.
- Select Confirm changes.
- If asked, enter your Master Password or PIN, or use biometrics. Your contact email address updates.
Change your contact email address on your iPhone app
Important: Make sure you have access to the inbox for your contact email address. Depending on your security settings, Dashlane sends verification codes to that address. These codes are used to check your identity when you change your Master Password, add new devices to Dashlane, or use your account recovery key.
If you can no longer access your account to change your email address, you can get help from our support chatbot, Dashy. To start a conversation, select the chat iconin the bottom-right corner. After entering your login email address, follow the prompts and briefly describe your issue.
Change your contact email address
- On your iPhone app, select Settings in the bottom menu.
- On the Settings screen, select Account summary.
- On the Account summary screen, select the pencil icon next to your Contact email address.
- On the next screen, enter the email address you want to use in the New contact email field.
- Select Save in the upper-right corner.
- If asked, enter your Master Password or PIN, or use biometrics. Your contact email address updates.
Change your contact email address on the Dashlane iPad or macOS app
Important: Make sure you have access to the inbox for your contact email address. Depending on your security settings, Dashlane sends verification codes to that address. These codes are used to check your identity when you change your Master Password, add new devices to Dashlane, or use your account recovery key.
If you can no longer access your account to change your email address, you can get help from our support chatbot, Dashy. To start a conversation, select the chat iconin the bottom-right corner. After entering your login email address, follow the prompts and briefly describe your issue.
Change your contact email address
- On your Dashlane iPad or macOS app, select the gear at the top of the left menu.
- In the Settings pop-up, select Account summary.
- On the Account summary screen, select the pencil icon next to your Contact email address.
- On the next screen, enter the email address you want to use in the New contact email field.
- Select Save in the upper-right corner.
- If asked, enter your Master Password or PIN, or use biometrics. Your contact email address updates.