What is my login email address and can I change it? How do I change my contact email address?

What is your login email address?

Your login email address is the email address that you used to create your Dashlane account and is what you use to sign in to your Dashlane account. Once your account is created, your login email address cannot be changed. If you want to sign in to Dashlane with a new email address, the only option is to create a new account and transfer your existing data and subscription to the new account.

By default, this address is also your contact email address, but you can set up a different contact email address. This way, your login email address will remain the same and you still use it to log in to your account, but Dashlane will use the new contact address to communicate with you.

Make sure that you can always access your contact email address as we send security codes to that address when you're authenticating new devices.

Note that changing your contact email address is currently not available for Dashlane Business users with SSO enabled.

How do I change my contact email address?

On the web app:

1. Open the web app.
2. Click on My Account in the bottom-left corner of the web app window.
3. In the menu that opens on the right-hand side, select Account Summary.
4. Scroll down to the Account verification section, and click Change under Contact email.
5. Enter your new contact email address and click Confirm change.
6. If prompted, enter your Master Password and click Confirm change.

On Windows:

1. Sign in to the Dashlane application.
2. From the Dashlane menu bar, select Tools and then Preferences.
3. Go to the Account tab in the app, click the lock icon, and enter your Master Password to unlock the panel.
4. Change your contact Email address, listed just above Cell phone.

   

On Mac OS X:

1. Sign in to the Dashlane application.
2. From the Dashlane menu bar, select Preferences.
3. Go to the Account tab in the app, click the lock icon, and enter your Master Password to unlock the panel.
4. Change your contact Email address, listed just above Cell phone.
   

   

Creating a new account

If you want to sign in to Dashlane with a new email address, the only option is to create a new account and transfer your existing data and subscription to the new account.

This requires you to complete four steps.

Step 1: Export a local secure archive of your data

1. Open your account on a Mac or Windows desktop device.
2. Go to File > Export > Dashlane secure archive.
3. Save the archive on your computer.

Learn more about exporting your data.

Step 2: Create your new account

1. Log out of your account.
2. Create a new account using your new email address and entering your existing or creating a new Dashlane Master Password.

Step 3: Import your archived data into the new account

1. Log in to your new Dashlane account using your new email address and Master Password.
2. Go to File > Import > Dashlane secure archive and select the file you exported in Step 1.

Learn more about restoring your data from a backup.

Step 4: Transfer your subscription to the new account

• If you are an Essentials or a Premium user, contact Dashlane Support from the email address of your old account to let us know that you created a new account. We will move your subscription benefits to your new account. Be prepared to answer a few security questions because it is necessary for us to verify that you are the owner of the subscription before moving it to another account.
• If you are on a Dashlane business account, ask your team's Dashlane admin to switch the seat of your old account to your new account.