What is your login email address?
Your login email address is the email address that you used to create your Dashlane account, and is what you use to sign in to your Dashlane account. Once your account is created, your login email address cannot be changed.
By default, this address is also your contact email address, but you can set up a different contact email address in the Preferences section of the Dashlane desktop application. Your login email address will remain the same and you will still have to enter it to log in to your account, but Dashlane will use your new contact address to communicate with you.
Make sure that you can always access your contact email address, as security codes are sent there when authenticating new devices.
Note that changing your contact email address is not currently available for Dashlane Business users with SSO enabled.
How do I change my contact email address?
On Windows:
- Sign in to the Dashlane application
- Select Tools from the menu bar
- Click on Preferences
- Now go to the Account tab
- Unlock the panel by clicking on the lock icon and enter your Master Password
- Change your contact email address, listed just above "Cell phone"
On Mac OS X:
- Sign in to the Dashlane application
- Select the Dashlane menu in the menu bar
- Click on Preferences...
- Now go to the Account tab
- Unlock the panel by clicking on the lock icon and enter your Master Password
- Change your contact email address, listed just above "Cell phone"
Creating a new account
If you want to sign in to Dashlane with a new email address, the only option is to create a new account, and transfer your existing data and subscription to the new account.
This will happen in four steps:
1. Export a local secure archive of your data
Export all the data by opening your account on a Mac or Windows desktop device, and going to File > Export > Dashlane secure archive. Save the archive on your computer. See here for more information.
2. Create your new account
Log out of your account, then create a new account using your new email address.
3. Import your archived data into the new account
Log in to your new Dashlane account. Import the file you exported in step 1 into Dashlane by going to File > Import data > Dashlane secure archive. See here for more detailed instructions.
4. Transfer your subscription to the new account
If you are a Premium user, contact User Support from the email address of your old account to let us know, and we will move your Premium benefits to your new account. Be prepared to answer a few security questions, as it is necessary for us to verify that you are the owner of the Premium subscription before moving it to another account.
If you are on a Dashlane Team account, instead ask the team's admin to switch the seat of your old account to your new one.