How to use Password Changer

The Password Changer feature is currently available on Windows, Mac OS X and iOS. Note that Password Changer is neither available on Windows XP nor on Mac OS X Snow Leopard (10.6).

How to use Password Changer?

With this feature, you can either change a single password directly from your Passwords section or change multiple passwords at once using the Password Changer window.

Please note that this article is only focusing on the desktop version of Password Changer. For the iOS version, please refer to that article

Changing a single password using Password Changer

On Windows or Mac OS X:

  1. Open the Dashlane application
  2. Select the Passwords section in the left-hand side menu
  3. Hover over the credential you want to auto-change to see the available actions
  4. If you see the Password Changer icon, it means you can auto-change the password for this site. In this case, click the icon and confirm.

hc-passwordChanger-icon.png

If you don't see this icon for this site, it means that Dashlane cannot auto-change the password for this site. You will have to change your password by visiting this site in your browser and generating a new password there.

Changing multiple passwords using Password Changer

On Windows or Mac OS X

hc-passwordChanger-tool.png

To open the Password Changer window:

  1. Open the Dashlane application
  2. Select the Passwords section in the left-hand side menu
  3. Click the Password Changer button to the right of the green "Add new" button

Alternatively, you can select the Password Changer under the Tools menu.

This opens a Password Changer window, where you can either click on "Change now" to change the password for a single site, or else check as many boxes as you wish to the right of each row to select and auto-change multiple passwords at the same time. Then click the green 'Change (number) password(s)' button at the top of the window.

hc-passwordChanger-multiple.png

If some of your sites are not in this list, it means that Dashlane cannot yet auto-change the password for this site. You will have to change your password for now by visiting this site in your browser and generating a new password there, on the password change page of that site.

Password Changer doesn't work for a site

How can I check if a site is supported?

The Password Changer does not work on all websites. A password can only be auto-changed if you see the icon in the menu when you hover over this site in Dashlane. If a site is not yet supported by Password Changer, you need to change it by visiting this site in your browser and generating a new password there. You can also click here to view the full list of currently supported websites!

Why aren't all sites supported?

There is actually little uniformity across Web sites and all Web sites don't offer a consistent way to change a password automatically.

What if it doesn't work on a specific site?

If you get an error when changing a password for a site which is normally supported by Password Changer, this may be that our auto-fill feature didn't work with the site or page, or that Dashlane could not sign in using your log-in and password.

You can have a look at this article to learn how to check and retrieve your passwords after using Password Changer or contact us here and let us know on which site it happens exactly (please include the website address), and which operating system you are running, so we can have it fixed.

And please do not hesitate to contact us about sites that are not yet supported.

 
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