This article is for customers with a personal Dashlane plan they didn't get through work. You can find info on changing plans and managing billing for Dashlane Starter, Team, or Business on our Help Center admin page.
You can change your Dashlane plan. You can also view and update your billing information and change how often you're billed. This article explains how to make changes to your plan and billing settings.
Important: Depending on your situation, you can manage your subscription and billing on our website, in our app, or in the Google Play or Apple app stores. But billing problems can happen when you buy a subscription in one place and later try to change your plan or billing period elsewhere.
Read about billing problems before making changes to your plan
Manage subscription
Plan change options
Your options for changing plans depend on what plan you currently have. You can check what plan you have in the web app. In the My account menu, select Settings and then Subscription to see your current plan.
| What's your current plan? | What you can do |
| Dashlane Free | Upgrade to Dashlane Advanced, Premium, or Friends & Family |
| Dashlane Advanced | |
| Dashlane Premium | |
| Dashlane Friends & Family | Downgrade to Dashlane Free, Advanced, or Premium |
| Dashlane Essentials | |
| Dashlane Premium Plus | Switch to Dashlane Free, Advanced, Premium, or Friends & Family |
Note: We no longer sell Dashlane Essentials or Dashlane Premium Plus. If you have one of these plans, you can keep your current plan.
Upgrade your plan
You can upgrade your plan at any time. When you upgrade, you keep any data you've saved in your Dashlane account. You may also get a discount or a partial refund, depending on where you bought your current plan and where you plan to upgrade.
Where do you want to upgrade?
Upgrade your plan on our website
Cancel your current plan. You'll keep any data you've already saved in Dashlane. Then sign up for the plan you want. When signing up, use the same email address you used for your current plan. That way, you may receive a discount on your new plan.
Cancel your plan
Buy a new plan
Get a discount on your new plan
When you upgrade on the Dashlane website before your current billing period ends, you can get a discount on your new plan. This discount is prorated, which means the amount depends on how much time you have left in your current billing period.
Example of a discount when you upgrade on our website:
You have a yearly subscription to Dashlane Premium that you bought for $60. You have four months left before your renewal date, and you buy a yearly Friends & Family plan. We give you a discount of $20—the cost of your remaining four months of Premium at $5 per month.
Upgrade your plan from Google Play
Go to the Dashlane Android app and select Upgrade in the side menu. Choose the plan you want, and you'll check out through the Google Play Store.
Important: You can only get a refund in Google Play if you bought your current plan in the same app store. If you bought your plan on the Dashlane website, upgrade on the website to get a discount on your new plan.
Get a partial refund on your current plan
If you bought your current plan in the Google Play Store, you can upgrade before your renewal date and get a refund on your current plan. When you upgrade in Google Play, you'll receive an automatic refund for the remaining time in your billing period.
Example of a refund when you upgrade in Google Play:
You have a yearly subscription to Dashlane Premium that you bought for $60. You have four months left before your renewal date, and you buy a yearly Friends & Family plan. We give you a $20 refund for the remaining time of your Premium plan.
Upgrade your plan from the Apple App Store
Go to the Dashlane iOS (Apple) app and select See plan options in the Settings menu. Choose the plan you want, and you'll check out through the Apple App Store.
Important: You can only get a refund in Apple App Store if you bought your current plan in the same app store. If you bought your plan on the Dashlane website, upgrade on the website to get a discount on your new plan.
Get a partial refund on your current plan
If you bought your current plan in the Apple App Store, you can upgrade before your renewal date and get a refund on your current plan. When you upgrade in the App Store, you'll receive an automatic refund for the remaining time in your billing period.
Example of a refund when you upgrade in the App Store:
You have a yearly subscription to Dashlane Premium that you bought for $60. You have four months left before your renewal date, and you buy a yearly Friends & Family plan. We give you a $20 refund for the remaining time of your Premium plan.
Downgrade your plan
You can downgrade your plan when your current subscription ends.
To downgrade, cancel your current plan. You'll keep the benefits of this plan until the end of your billing period. You'll also keep any data you've already saved in Dashlane. When your current plan ends, sign up for the plan you want.
Cancel your plan
Buy a new plan
Important: To avoid paying for two plans at once, wait until the end of your current billing period before buying a new plan.
Cancel your plan
You can cancel your Dashlane subscription at any time. When you cancel your subscription, you keep your plan until your current billing period ends. Afterward, you have Dashlane Free and keep any data you've saved in your Dashlane account. If you no longer want Dashlane Free, you can delete your account.
How you cancel your plan depends on where you paid for Dashlane. Where did you buy your Dashlane plan?
Cancel a subscription you paid for with a credit card
You can cancel your subscription in the web app if you paid for Dashlane on our website with a credit card.
- From the My account menu, select Subscription.
- Select cancel your subscription.
- On the next page, select Cancel subscription.
Cancel a subscription you paid for with PayPal
If you paid for Dashlane using PayPal, you need to cancel your automatic payment directly with PayPal.
Cancel an automatic payment in PayPal
Cancel a subscription you paid for in Google Play
If you paid for Dashlane in the Google Play Store, you need to cancel your automatic payment directly with Google Play.
Cancel a subscription with Google Play
Cancel a subscription you paid for in the Apple App Store
If you paid for Dashlane in the Apple App Store, you need to cancel your automatic payment directly with Apple.
Cancel a subscription with Apple
Interested in learning about other Dashlane plans?
Renew your plan
In most cases, Dashlane subscriptions renew automatically.
If you bought your subscription on our website and the card you used expires, we won't renew your subscription automatically. We send you an email to let you know. You need to buy a new subscription from our website.
When you cancel your subscription, you can use your current Dashlane plan until the end of your billing period. But your subscription doesn't renew.
Manage billing
Change payment information
How you view and update billing information depends on where you bought your Dashlane plan. Select where you bought your plan.
Change billing info for a plan you bought on the Dashlane website
If you paid for Dashlane on our website with a credit card, you can view and update billing info in the web app.
- From the My account menu, select Subscription. You'll see the payment method you used to buy your subscription.
- To edit billing info, select Update payment.
- Make your changes and select Save.
Note: If you paid for Dashlane using PayPal, you need to view and update your billing info directly in PayPal.
Update card expiration date in PayPal
Add a payment card to PayPal
Change billing info for a plan you bought in Google Play
If you paid for your plan in the Google Play Store, you need to view and update your billing info directly with Google Play.
Update billing info in Google Play
Review order history in Google Play
Change billing info for a plan you bought in the Apple App Store
If you paid for your plan in the Apple App Store, you need to view and update your billing info directly with Apple.
View and download receipts, invoices, or payment history
Where you find receipts, invoices, and payment history depends on where you bought your Dashlane plan. Select where you bought your plan.
Find receipts, invoices, or payment history for a plan you bought on the Dashlane website
- Go to the My account menu in the web app and select Subscription.
- In the Billing history section, select View receipts.
- Select the download icon, shown as an arrow and a box, to download a receipt. You can also add billing information to the receipt before downloading when you select Add details. Then select Save and download.
Find receipts, invoices, or payment history for a plan you bought in Google Play
If you paid for your plan in the Google Play Store, you need to view and update your billing info directly with Google Play.
Find receipts, invoices, or payment history for a plan you bought in the Apple App Store
If you paid for your plan in the Apple App Store, you need to view and update your billing info directly with Apple.
Change how often you're billed
You can pay for your Dashlane subscription once a month or once a year. The process for changing how often you're billed depends on where you paid for Dashlane.
Where did you buy your Dashlane plan?
Change your billing period for a plan you bought on the Dashlane website
You can change how often you're billed when your current subscription ends.
To change how often you're billed, cancel your current plan. You'll keep the benefits of this plan until the end of your billing period. You'll also keep any data you've already saved in Dashlane. When your current plan ends, sign up for the Dashlane plan and billing period you want.
Cancel your plan
Buy a new plan
Important: To avoid paying for two plans at once, wait until the end of your current billing period before buying a new plan.
Change your billing period for a plan you bought in Google Play
You can change how often you're billed when your current subscription ends.
To change how often you're billed, cancel your current plan. You'll keep the benefits of this plan until the end of your billing period. You'll also keep any data you've already saved in Dashlane. When your current plan ends, sign up for the Dashlane plan and billing period you want.
Cancel your plan
Cancel a subscription with Google Play
Important: To avoid paying for two plans at once, wait until the end of your current billing period before buying a new plan.
Change your billing period for a plan you bought in the Apple App Store
You can change your billing period from your mobile device. Whether your current subscription is monthly or yearly, your changes will take effect at the end of your billing period.
Change your Dashlane billing period on your iOS (Apple) device
Are you an admin for a Starter, Team, or Business plan looking to change your plan or manage billing for your organization?
Visit our Help Center admin page
Common questions
How do I use a promotional code?
You might have a promotional code from a Dashlane marketing campaign or if you bought a subscription from one of our partners. Follow these steps to use the code:
- Go to our plan page and select Purchase now for the plan you want to buy.
Visit our plan page - If you already have a Dashlane account, enter the email address you use to log in to your account. If you don't have Dashlane, you can create an account on this plan page.
- Enter your payment details.
- In the Order Summary section, select Enter a promo code. Then enter your code and select Apply.
- Select Complete my purchase.
If you created your Dashlane login during this process, you need to download Dashlane and create an account.
Get started with Dashlane for the web
Get started with Dashlane for iPhone and iPad
Get started with Dashlane for Android
Get started with the Safari app
How do I get a 30-day refund?
We offer a full refund within 30 days if you aren't satisfied with your plan. The refund process depends on where you paid for Dashlane.
Where did you buy your Dashlane plan?
Get a refund for a plan you bought on the Dashlane website
If you bought your subscription on our website with a credit card, you can request a refund directly in the web app when you cancel your plan. You need to request your refund within 30 days of buying your plan.
Note: If you bought your subscription on our website with PayPal, you need to contact us for your refund. Send your request using your Dashlane login email address to support@dashlane.com. If possible, send the invoice number on your Paypal receipt as well.
- Go to the My account menu in the web app and select Subscription.
- Select Cancel your subscription.
- We'll ask why you're canceling. Select a reason and then select Cancel subscription.
- Select request a refund.
We'll refund your credit card within three to five business days.
Important: If you already canceled your plan and can't find the page where you select request a refund, send your request using your Dashlane login email address to support@dashlane.com.
Get a refund for a plan you bought in Google Play
If you bought Dashlane from the Google Play Store, contact us for your refund. You need to request your refund within 30 days of buying your plan.
Send your request using your Dashlane login email address to support@dashlane.com. If possible, provide these details:
- The email address you use to log in to Dashlane
- The login of the Google account you use to access Google Play on your Android device
- The transaction ID from when you bought your Dashlane plan
Your transaction ID looks like this example: GPA.1234-4567-8901-23456. You can find your transaction ID on the Google receipt. You can find the Google receipt in your email or the Google Play Store.
Get a refund for a plan you bought in the Apple App Store
If you bought Dashlane from the Apple App Store, you need to cancel your subscription with Apple. Then contact Apple directly for your refund. You need to request your refund within 30 days of buying your plan.
I paid for Dashlane but can't see my subscription in the app. What do I do?
You can usually solve this problem by logging out of Dashlane and back in again. To see instructions, select the app you're using.
Log out and back in again on the web app
- Select My account and Log out.
- Log back in with the Dashlane extension.
Important: Make sure to log in with the same email address you used to buy your subscription.
- Select the My account menu to see the email address you used to log in and the name of your plan—Free, Advanced, Premium, or Friends & Family.
Log out and back in again on the Android app
- In the Settings section, select the Security tab and then select Log out.
- Log back in again.
Important: Make sure to log in with the same email address you used to buy your subscription.
- Select the 3-line icon to open the side menu and see the email address you used to log in and the name of your plan—Free, Advanced, Premium, or Friends & Family.
Log out and back in again on the iOS app
- In the Settings section, select the Security tab and then select Log out.
- Log back in again.
Important: Make sure to log in with the same email address you used to buy your subscription.
- Select Settings to see the email address you used to log in and the name of your plan—Free, Advanced, Premium, or Friends & Family.
If you don't see the name of the plan you paid for, you can contact our Customer Support team. You can help us solve the problem by giving us specific info depending on where you paid for Dashlane.
Select where you paid for Dashlane, and include as much of this information as possible when you contact us.
Send us a screenshot of the invoice you received after buying your subscription. Make sure all details of the invoice are visible.
If you paid with a credit card: Give us the last four digits of the credit card you used, the expiration date, and the full name on the card. Tell us the date you bought your plan and how much you paid.
If you paid with PayPal: Give us the transaction number on your PayPal receipt.
Send us a screenshot of the Google receipt for your Dashlane subscription. Make sure all details of the receipt are visible. You can find the Google receipt in your email or the Google Play Store.
If possible, provide these details as well:
- The email address you use to log in to Dashlane
- The login of the Google account you use to access Google Play on your Android device
- The transaction ID from when you bought your Dashlane plan
Your transaction ID looks like this example: GPA.1234-4567-8901-23456. You can find your transaction ID on the Google receipt.
Send us a screenshot of the Apple receipt for your Dashlane subscription. Make sure all details of the receipt are visible.
If possible, provide these details as well:
- The email address you use as your Apple ID
- Any other Apple IDs in the past two years
- The email address you use to access your Dashlane account
- Any other email addresses you use
Why was I charged twice for Dashlane?
In certain situations, like downgrading your plan and changing how you pay for Dashlane, we ask you to cancel your current plan and buy a new one. But when you cancel your Dashlane subscription, you keep your current plan until the end of the billing period.
To avoid paying for two plans at once, we recommend waiting until the end of your billing period before you do these things:
- Downgrade your plan
- Change how often you pay for Dashlane
- Change where you pay for Dashlane—our website, the Google Play Store, or the Apple App Store
You can upgrade your plan before your subscription ends. But make sure you buy your new plan on our website or in the same app store where you bought your old plan.
Upgrade your plan
If you’ve been charged twice for Dashlane, contact Customer Support for help.
Contact Customer Support