The web app may be logging you out when you close your browser, or the desktop app may be logging you out if you don't use it for a while.
You can fix this in the web app by selecting a checkbox during login, and in the desktop app, you can disable the Automatic logout option under Preferences.
Please note that if you decide to do this, you should be careful to log out each time you leave your computer.
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On the web app
When logging in to your Dashlane account in the web app or in the extension, you can select the Keep me logged in for 14 days checkbox. This ensures that your Dashlane vault remains accessible in your browser, even if you restart the browser, for the following two weeks or until you manually log out.
Please note that you must connect to the internet before you open the browser for this feature to work as expected. If you open the browser while offline or too quickly after your computer starts, the Dashlane extension may not be able to communicate with our servers to confirm that you've enabled the "Keep me logged in for 14 days" feature for your account.
On the new Dashlane app for Safari
- From the main menu of the new Dashlane - Password Manager on Safari, tap the cogwheel icon (settings).
- Select Security.
- Then tap to toggle on Keep me logged in for 14 days.
In the Windows desktop app
- Select the Tools menu in your computer's top bar menu, and then select Preferences.
- In the preferences window, select the Security tab, and then select the lock icon at the bottom to unlock the window.
- Clear the check box for Automatic logout.
In the macOS legacy desktop app
- Select Dashlane in your computer's top bar menu, and then select Preferences.
- In the preferences window, select the Security tab, and then select the lock icon at the bottom to unlock the window.
- Drag the Automatic logout slider to Never.
