On iOS, when you delete an app from your device, any application data is also deleted. This means that all your local account data for Dashlane will be deleted from your device.
This is not a problem if you have a Premium or Dashlane Business subscription, as your encrypted data is saved on our servers and synced between all your devices. Just make sure you have sync enabled in your account. Click here to see how.
If you are planning to delete the Dashlane app from your iOS device, we recommend to check first that the same data that is saved on your iOS device is properly synced and can be found on our web app. The Dashlane web app will show you the passwords and secure notes that are saved in your account. To sign in to your account on the web app, please click here.
However, if you:
- have a Free account
- have disabled Sync on your devices
- or do not see your iOS passwords and secure notes on our web app
you won't be able to load your data back into Dashlane once you reinstall the app on your device.
In this case, do not delete the Dashlane app from your iOS device. If you think reinstalling is the only way to solve your problem, please contact us to look for an alternative solution.
Note that iCloud does not back up your Dashlane data.
If you have Sync enabled (available with a Premium or Dashlane Business subscription) on your account but you cannot see your passwords and secure notes in the web app, please contact our User Support.