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About Dashlane Support
The Dashlane Support team is happy to help you with any issues and answer your questions. You can use the following channels to get help and information:
- Help Center: This website is available in English, French, German, and Spanish. You can follow these links or select the language at the bottom of the page.
- Email Support: We currently offer email support in English, French, and German. We handle English requests seven days a week and French and German requests Monday through Friday during business hours. To reach our support team, please use our web form and be as specific as possible when describing your question or issue.
- Chat Support: Our team also provides chat support in English, French, and German from 9:00 a.m. to 6:00 p.m. EST, Monday through Friday. During those hours, you can get in touch with our team by clicking the chat widget that appears in the bottom right corner of our Help Center, as shown here.
- Community support: Join the Dashlane Support community by following our Twitter account @DashlaneSupport.
Dashlane does not offer phone support at this time. If you come across a website or article claiming to have a support phone line for Dashlane, it is not affiliated with Dashlane. Do not call the phone number, and please let us know by emailing support@dashlane.com. We will take immediate action to have such sites removed.
To help you more effectively, our team might ask to have a screen share session with you using Zoom.
Important! Our support team will never ask for your Dashlane Master Password or any of your Dashlane logins. We recommend that you never provide this information to anyone, as this is your personal key and safeguards your security and personal information.
Finally, note that we give Premium users top priority and faster response times. Learn more about our Premium plan.