Dashlane Support

The Dashlane Support team is happy to answer your questions and assist you. We currently offer email support in English, French, and German. 

This website is also available in French, German, and Spanish. You may click the links here or else select the language at the bottom of the page.

Troubleshooting

Use this guide to help you find the answers that you need.

English requests are handled seven days a week, and French and German requests are handled Monday through Friday during business hours. In order to reach our support team, please go through our web form and make sure to be as specific as you possible when describing your question or issue.

Our team also provides English chat support from 9:00 a.m. to 6:00 p.m. EST, Monday through Friday. During those hours, you can get in touch with our team by clicking the chat widget that appears in the bottom right corner of our Help center, as shown below.

Dashlane does not offer phone support at this time.

Join the Dashlane Support community by following our Twitter account @DashlaneSupport.

Note that in order to assist you better, our team may ask to conduct a screenshare session with you using Zoom. 

Importantly, our support team will never ask for your Dashlane Master Password or any of your Dashlane credentials. And we recommend that you never provide this information to anyone, as this is your personal key safeguarding your security and personal information.

Finally, note that if you are a Premium user, you will automatically join a top-priority queue for faster response times. Please click here to find out more about going Premium.