The Dashlane Support team is happy to answer your questions and assist you if you ever experience an issue with our product.
We currently offer support in English, French, and German.
English requests are handled seven days a week, and French and German requests are handled Monday through Friday during business hours.
In order to reach our support team, please go through our web form and make sure to be as specific as you possible when describing your question or issue. In addition, feel free to join the Dashlane Support community by following our Twitter account @DashlaneSupport.
Our team also provides English chat support from 9:00 a.m. to 6:00 p.m. EST, Monday through Friday. During those hours, you can get in touch with our team by clicking the chat widget that appears in the bottom right corner of our Help center, as shown below.
Dashlane does not offer phone support at this time.
Please note that in order to assist you better, our team may suggest to conduct a screenshare session with you using Zoom.
Please note that our support team will never ask you for your Dashlane master password or any of your Dashlane credentials. We recommend that you never provide this information to anyone, as this is your personal key safeguarding your security and personal information.
If you are a Premium user, you will automatically join a top-priority queue for faster response times. Please click here to find out more about going Premium.