The Dashlane team is always available and happy to help you by answering any request you may have, and assist you in case you experience an issue with our product.
As of today, we offer English and French support.
English requests are handled seven days a week. As for French requests, we are available Monday to Friday during business hours.
In order to reach our support team, please go through our web form and make sure to be as specific as you possible when describing your question or issue. In addition, feel free to join the Dashlane Support community by following our Twitter account @DashlaneSupport.
Our team also provides English chat support from 9:00 AM to 6:00 PM EST, Monday to Friday. You can get in touch with our team by clicking the chat widget that appears in the bottom right corner of our Help center during this timeframe, as shown on the screenshot below.
Dashlane does not offer phone support at this time.
Please note that in order to assist you better, our team may suggest to conduct a screenshare session with you using Zoom.
Important information: Our support team will never ask you for your Dashlane master password or any of your Dashlane credentials. We recommend that you never provide this information to anyone, as this is your personal key safeguarding your security and personal information.
If you are a Premium user, you will automatically join a top-priority queue for faster response times.
How to get Dashlane Premium?
You can upgrade to Dashlane Premium either from within the application or directly on our website. Please note that we offer two different Premium subscriptions: Dashlane Premium and Dashlane Business.
Please click here for more information on our Premium subscriptions.