Manage Starter, Team, or Business plan members Expand Sections

In the Users tab of the Admin Console, admins can view and edit the settings of all members of their Dashlane Starter, Team, or Business plan.

Onboard new plan members

The Users tab helps you have a clearer view of the onboarding activity of your Starter, Team, or Business plan members. The Users tab helps you to see how many people who were invited to your organization have joined your plan.

Want to add more plan members? Select Add users and a pop-up will appear.

More about how to invite members to your Starter, Team, or Business plan

You can also integrate Dashlane with your Identity Provider (IdP)

Manage all plan members

The Users tab helps you monitor information about each member of your plan, including their security score, last activity, and admin rights.

Use the search bar to find a plan member. You can also use the filters to sort plan members by Active users, Pending invites, or Removed users.

Monitor security scores

To learn more about an individual plan member's overall password security strength, check their current security score in the Password Health score section of the Users tab. As long as the member has five or more logins saved in their Business Space, you'll see one of the following three icons next to their score:

• A green shield indicates strong overall password security
• An orange shield indicates fairly strong overall password security
• A red shield indicates weak password security

Knowing your organization's current Password Health score is important, but tracking it over time can be critical. With the Dashboard, you can provide actionable insights and measurable results to leadership about how you've helped secure your organization by identifying employees with poor password habits.

More about managing your organization's overall security score

Note: Your organization's Security Score is only based on logins added to the Business Space and not on logins added to members' Personal Spaces.

More about improving Password Health

Types of members and how to add an admin

You can designate each member of your Starter, Team, or Business plan as either a member or an admin. To change a member's type, select the gear icon for that member and choose.

There are several differences between members and admins:

• Members can only access and share the logins that other members share with them, but can't add or remove other members to the plan with the Admin Console.
• Admins have the same rights as members but will also have access to the Admin Console, where they have the ability to add or remove other members, change members to admin, and manage billing information.
• A billing contact can edit the plan's payment information with the Account Summary tab of the Admin Console but doesn't have access to the other tabs and can't add or remove other members to the account without admin rights. There can only be one billing contact per Starter, Team, or Business plan.

We recommend having at least two admins on your plan in case one admin leaves your organization. A Starter, Team, or Business plan can have an unlimited number of admins.

To change the status of several members at a time, select all of the members you want to assign an Admin or Member status to, select Change rights to, and select the status you want to give these members.

To edit the billing contact, go to the Account Summary tab and select Edit next to billing contact.

Check the status of an invite

The Users tab helps you to see the status of your pending invites to new members:

• If your invite is still pending, you can resend it by selecting the gear icon next to the Rights column and then selecting Resend invite.
• If the member already accepted the invite, you'll see their last update time in the Last activity column.

Remove a member from your Starter, Team, or Business plan

If you're an admin, you can remove a plan member at any time. Select the gear icon next to the Rights column and select Remove user.

• If the member was already a part of your Starter, Team, or Business plan, they'll still show on the list as a grayed-out member even after they've been removed. This helps you to quickly reactivate the member if you ever invite them back to your Starter, Team, or Business plan.
• If the member had a pending invitation to join your plan, they'll disappear from the list after being removed.
• An invitation link can be used only once. If there was an issue joining the plan after selecting the link, the admin will have to send this member another invite.
• If you remove a member who still has a pending invitation to join your plan, they'll no longer be able to join because the link expires when the member is removed from the plan. 
• If the member is an admin, you'll first have to make them a member and then remove them from the Starter, Team, or Business plan.
• If the member is the plan's billing contact, you'll first have to replace them with another member before you can remove them from the organization.

Members that were removed and show as grayed-out members on the Users tab can be reactivated quickly by selecting the gear icon and then selecting Reactivate.

Generate 2FA recovery codes for your members

If you enforce 2-factor authentication (2FA) for your plan, and a plan member lost their device or can’t retrieve their recovery code, you can generate 2FA codes for them so they can regain access to their account. These steps walk you through how to generate recovery codes and what members need to do with them to regain access to their accounts. The member who lost access to their account must also complete some steps as part of this process, including disabling and re-enabling 2FA.

More about enforcing 2FA

More about 2FA in Dashlane

Note: If the member forgot their Master Password instead, you can help them with admin-assisted recovery. To use admin-assisted recovery, the member of your plan has to turn it on, or activate it when prompted, before they forget their Master Password.
Recover a member’s account with admin-assisted recovery

1. Select the Dashlane D icon in your browser’s toolbar and enter your admin Master Password if prompted. In the extension pop-up, select More and then Open the Admin Console.
2. Select Users, select the gear icon for the member you want to generate a code for and then select 2FA recovery codes. A pop-up appears with five recovery codes.

   Note: Only current plan members with 2FA enabled will see this option.

3. Share all five recovery codes with the member. You can paste them into a message or select Download recovery codes and share the downloaded file.
4. Ask the member to select the Dashlane D icon in their browser’s toolbar and enter their account email, if prompted. A pop-up asks them to verify the device with a recovery code.
5. Ask the member to select Use recovery code, paste one of the recovery codes you sent them, and then enter their Master Password to login.
6. Ask the member to turn off 2FA for their account using a different one of the recovery codes you sent them.

   Turn off 2FA with the web or mobile app

7. Ask the member to turn on 2FA again.

   Turn on 2FA with the web or mobile app

Adding your profile picture

In the My account menu of the web app, you may see an icon with two letters from your name. This icon is your profile picture or “avatar.” With gravatar.com, you can upload a photo or image to appear instead. You can add a profile picture with any Dashlane plan.

When you go to gravatar.com, you’re asked to create an account or log in to WordPress.com. Gravatar and other services use WordPress so that you can use the same login for several services.

Note: Make sure you use the same email address you use to log in to Dashlane to create your Gravatar account. If you see a profile picture, you already have a WordPress account with a profile picture.

After you’ve created or logged in to your account, you can add or change your profile picture on the Manage Gravatars page. Your new profile picture appears in Dashlane after a few minutes.