This article is for admins of Starter, Team, and Business plans.
Manage Dashlane subscription and billing for other types of plans
Under the Account > Account Summary tab of your Admin Console, you can edit the seats, billing, and invoicing settings of your organization's Dashlane plan.
Note: Purchasing seats and updating billing information aren't available on Firefox.
Change your Dashlane account name
To change the account name of your Dashlane plan, select Company name or Edit and enter the name you want to change it to. You can change your account name as many times as you want. However, you can't choose a name that's already been taken by another Dashlane Starter, Team, or Business plan.
Once you change your company name, don't forget to save it.
Buy more seats for your plan
If you want to add seats to your plan, select Buy more seats and select the desired amount of seats you want to add. Seats are billed at a prorated cost if added during the year between renewal dates. All of the seats on your plan—occupied or not—will renew on your next renewal date. The total cost for the additional seats is displayed on the billing screen before you make your purchase.
Remove seats from your plan
If you want to remove seats from your plan, contact our Customer Support team.
Change your billing information
You can only choose one billing contact for your Starter, Team or Business plan. To change your billing contact, select Edit.
Then select a new billing contact from the pop-up screen. Can't find the billing contact you're looking for? Use the search bar to find them. Once you find your new billing contact, select Confirm.
To edit your payment data, select Edit credit card info next to your credit card number, fill out the payment method form that opens, and then select Save.
To edit and download the invoices for your Dashlane plan, go to the Account menu, and then Account summary. To view or customize your previous invoices, select Download billing history. To view your upcoming invoice in a downloadable PDF format, select View invoice. The first page will show a summary of all your past invoices. Also in the PDF are individual invoices for each renewal or purchase of seats made to your plan, on separate pages.
Understand taxes on your invoice
Any taxes that Dashlane collects from you are listed on your invoice. That amount depends on many factors, including your address, country, plan, and time of purchase.
Each country or region charges a different tax rate. That's why the prices displayed on dashlane.com don’t include sales tax, Value-Added Tax (VAT), or Goods and Services Tax (GST).
United States sales tax
Products and services sold by Dashlane to customers in the United States may be subject to state and local sales tax.
If your organization is exempt from sales tax in your state:
- Make sure your Dashlane account name matches the name of your organization.
Change your Dashlane account name
- Contact Dashlane with your signed-tax exemption certificate and state-issued tax ID number.
Contact Customer Support
EU and UK Value-Added tax (VAT)
Products and services sold by Dashlane to customers in the EU and UK may be subject to Value-Added Tax, known as VAT.
If you want a reverse charge applied to your invoice, so you're not charged VAT, go to the Admin Console, Account, Account Summary, and enter your VAT number in the Billing Information section. You can also enter it on the checkout page in the Your payment details section.
Upgrade your plan
You can upgrade your plan in the middle of your billing period:
- Select Change plan. You are redirected to the plans page.
- Select a plan. If you want, you can add more seats.
- Select Confirm and pay. Your plan is automatically upgraded.
A message appears to tell you that your plan has been upgraded.
Downgrade your plan
If you want to downgrade your plan, contact our Customer Support team.
Cancel your plan
If you want to cancel your plan, contact our Customer Support team.