This article is for admins of professional plans.
Explore plans and pricing
Manage Dashlane subscription and billing for other types of plans
From the Admin Console, you can edit the seats, billing, and invoicing settings of your organization's Dashlane plan.
Note: Purchasing seats and updating billing information aren't available on Firefox.
Unpaid and ended professional plans and trials
Change your Dashlane account name
Open the Admin Console menu in the top left of the Admin Console and select Account Summary.
To change the account name of your Dashlane plan, select Edit company name and enter the name you want to change it to. You can change your account name as many times as you want. However, you can't choose a name that's already been taken by another professional plan.
After you change your company name, don't forget to save it.
Buy more seats for your plan
If you want to add seats to your plan, select Add seats and select the amount of seats you want to add. Seats are billed at a prorated cost if added during the year between renewal dates. All of the seats on your plan—occupied or not—will renew on your next renewal date. The total cost for the additional seats appears on the billing screen before you make your purchase.
If you have a Starter or Standard plan, when you add seats you'll be prompted to upgrade to a Password Management plan (Legacy Business plan).
More information on how to buy seats for your professional plan
Remove seats from your plan
If you want to remove seats from your plan, you can contact our Support team at least 30 days before the renewal date of your subscription. You can reach out to Support through the Admin Console or select Chat with bot in the bottom right of this page.
Contact our Support team through the Admin Console
If you have a Starter or Standard plan, you can't remove seats from your plan. To be able to add and remove seats, you can upgrade to a Password Management plan.
Compare Dashlane professional plans
You can also upgrade to Dashlane Omnix™ Enterprise plan, which offers all the features in the Password Management plan, plus an intelligent credential security platform.
Change your billing information
You can only choose one billing contact for your plan. To change your billing contact, select Edit billing contact.
Then select a new billing contact from the pop-up screen. Can't find the billing contact you're looking for? Use the search bar to find them. After you find your new billing contact, select Confirm.
To edit your payment data, select Update next to your credit card number, fill out the payment method form that opens, and then select Save credit card.
Tip: If you're having trouble updating your payment method, make sure you've turned off your VPN if you're using one.
Manage invoices
To edit and download the invoices for your Dashlane plan, go to the Admin Console menu in the top left of the Admin Console, and then Account summary. To view or customize your previous invoices, select Download in the Billing history section. To view your upcoming invoice in a downloadable PDF format, add the Billing contact and select Download invoice.
The first page shows a summary of all your past invoices. Also in the PDF are individual invoices for each renewal or purchase of seats made to your plan, on separate pages.
Tip: If you haven't set a name for your organization, you won't be able to download the invoices for your Dashlane plan.
Set your Dashlane account name
Understand taxes on your invoice
Any taxes that Dashlane collects from you are listed on your invoice. That amount depends on many factors, including your address, country, plan, and time of purchase.
Each country or region charges a different tax rate. That's why the prices displayed on dashlane.com don’t include sales tax, Value-Added Tax (VAT), or Goods and Services Tax (GST).
United States sales tax
Products and services sold by Dashlane to customers in the United States may be subject to state and local sales tax.
Calculate your state and local tax rate
If your organization is exempt from sales tax in your state:
-
Make sure your Dashlane account name matches the name of your organization.
-
Contact our Support team through the Admin Console or select Chat with bot in the bottom right of this page and describe your query. We will request your signed tax exemption certificate and state-issued tax ID number.
EU and UK Value-Added Tax (VAT)
Products and services sold by Dashlane to customers in the EU and UK may be subject to Value-Added Tax, known as VAT.
If you want a reverse charge applied to your invoice, so you're not charged VAT, go to the Admin Console menu in the top left of the Admin Console, then select Account Summary, and enter your VAT number in the Company details section. You can also enter it on the checkout page in the Your payment details section.
Upgrade your plan
You can upgrade your plan in the middle of your billing period. When you upgrade, you keep any data you've saved in your Dashlane account.
-
Select Upgrade to Business. You're redirected to the plans page.
-
Select the plan and payment method available to you.
If you choose invoice, you'll be guided to our Support team to request a purchase order. This manual process takes 2-4 business days.
If you choose to pay with a credit card, insert the details and select Confirm and Pay. Your plan is automatically upgraded.
A message appears to tell you that your plan has been upgraded.
You can also upgrade to Dashlane Omnix™ Enterprise plan, which offers all the features in the Password Management plan, plus an intelligent credential security platform.
Downgrade your plan
If you want to downgrade your plan, you can contact our Support team through the Admin Console or select Chat with bot in the bottom right of this page and describe your query.
Cancel your plan
Important: Professional plan cancellation requests have to be done at least 30 days before the renewal date. Requests made within 30 days of renewal won't be accepted. For more information, check our Business Terms and Conditions.
You can request to cancel your plan through the Admin Console:
- Select the Dashlane D icon in your browser’s toolbar and enter your admin Master Password if prompted. In the Dashlane browser extension pop-up, select More and then Open the Admin Console.
- Select the Admin Console menu in the top left of the page, Account summary, and then Request cancellation.
- Select the reason, Confirm request, and then Close.
You'll receive an email confirmation. After we receive your request, the Support Team will contact you through email to finalize the cancellation.
To reactivate your subscription, select Request subscription reactivation in the same section where you canceled.