On the Admin Console, admins can easily revoke members from their business plan and use those seats to invite new members to their plan. There are several steps to follow when admins wish to offboard a member or other admins from their plan.
Offboard a member
Offboarding a member from a business plan can be done from the Users tab of the Admin Console.
To revoke one or more members:
- Tick the boxes to the left of the member, and then click Revoke at the top of the list.
You can also scroll to the right and access Revoke user directly from the three-dot menu to the far right of each member.
A pop-up will prompt you to confirm. Learn more about revoking access to your business plan.
When a member is deactivated, the license becomes available for any other member to use via an invitation sent by the plan's admin. All unused licenses can be seen on the Users tab.
Offboard a member from a Team plan
When revoking a member from a Team plan, their Dashlane account is not deactivated. The member simply stops enjoying the paid subscription previously granted to them via the Team plan, as well as other business-specific features such as Spaces, Sharing Groups, Zero-Knowledge Account Recovery, and more.
This means that all passwords that were stored in their accounts, whether these had been manually created or shared with them, will not be deleted unless the setting to remove company items for revoked users was enabled. When enabled, any revoked member will lose all items related to the business space.
If it was not enabled, all passwords shared with members on the plan prior to revoking them will have to be manually revoked. You can do this from the Sharing Center:
- In the Sharing Center, click the revoked member.
- Click Edit access next to the items that you want to revoke.
- Select Revoke access, then Change rights.
- In the final pop-up click Revoke access to confirm the action to remove their access to the items that were shared between you. If these passwords weren't shared by the admins, or if they were shared with Limited Rights, only the original sharer can revoke access to these passwords.
Revoked members will be removed automatically from all Sharing Groups and will lose access to all items shared via group sharing.
Offboard a member from a Dashlane Business plan
If you have not activated single-sign-on (SSO) with your plan, you can refer to the information in the section above, as the impact on your members will be the same as if they were removed from a Team plan.
If you have enabled SSO on your Business plan, remember that since your members created their Dashlane account using their SSO credentials, they have no Master Password. This means that as soon as they are revoked from your plan, they outright will lose access to their Dashlane account and to the information stored in it, including their personal credentials.
We, therefore, recommend you take the time to notify a member before removing them from your plan. You can invite them to export a secure backup of their personal data (currently available only from an Android device) that they'll be able to restore later to a new Dashlane account. Remember that all items that were forced to the member's business space and contained your company domain will not be exported from the member's account, and will not be available to the member once they have been revoked.
Offboard an admin
We recommend to all business plans to have at least two admins in order to have a backup admin in case one leaves your company. If you are a part of a business plan with one assigned admin who left the company before transferring their admin rights to someone else, please get in touch with our Support team.
Offboard an admin from a Team plan
Admins can only be revoked from a Team plan after their status is changed to a Member. Then to complete the process, please refer to the steps on how to offboard a member in this article.
Before an admin is offboarded, we recommend the following:
- Transfer their password ownership to another admin.
- Remove their access to any passwords you don't want them to have access to, as described in the "Offboard a member" section of this article.
- If their account is being billed, change your plan's billing to someone else.
Offboarding an admin from a Business plan
The process will be the same as if you were removing an admin from a Team plan.