On the Admin Console, admins can easily revoke members from their Dashlane Business plan, and use those seats to invite new users to their plan. There are several steps to follow when admins wish to offboard a user or other admins from their Dashlane Business plan.
How to offboard a user
Offboarding a user from a Dashlane Business plan can be done from the Users tab of the Admin Console, by hovering the mouse over the three horizontal dots in the line of the user needed to be revoked. Then simply click on Revoke user to revoke that user.
A pop-up will prompt to confirm if you're certain to do so. For more information, please visit this page.
When a Dashlane Business user is deactivated, the license becomes available for any other member to use via an invitation sent by the plan's admin. All unused licenses can be seen on the Users tab.
When revoking a user form a Dashlane Business plan, their Dashlane account is not deactivated. The user just stops enjoying the paid subscription previously granted to them via Dashlane Business, as well as other Dashlane Business-specific features such as Spaces, Sharing Groups, Zero-Knowledge Account Recovery and more.
This means that all passwords that were stored in their accounts, whether these had been manually created or shared with them, will not be deleted, unless the setting to remove company items for revoked users was enabled. When enabled, any revoked member will lose all items related to the Business Space.
If it was not enabled, all passwords shared with users on the plan prior to revoking them, will have to be manually revoked. This can be done on the Dashlane app's Sharing Center, by
- Clicking on Edit next to the revoked user
- Click on Revoke
- In the final pop-up click on Revoke access to confirm the action to remove their access to all passwords that were shared between you. If these passwords weren't shared by the admins, or if they were shared with Limited Rights, only the original sharer could revoke the access to these passwords.
Revoked users will be automatically removed from all Sharing Groups and will therefore lose access to all items that were shared via group sharing.
How to offboard an admin
We recommend to all Dashlane Business plans to have at least two admins, so that to always have a back-up admin in case one of them leaves. If you are a part of a Dashlane Business plan with one assigned admin who left the company before transferring his/her admin rights to someone else, please get in touch with our Support team.
Admins can only be revoked from a plan after their status was first changed to a Member. Then to complete the process, please refer to the instructions of how to offboard a user above.
Admins leaving the company should transfer all password ownership to another admin with full rights. To know more on how to share passwords, please read the following guide: How to share your data. If you are one of the other plan's admins and already have access to all these passwords, make sure that your former admin no longer does. Please refer to the first section of this article for more information on how to revoke shared data.