As a plan admin, you can remove members, including other plan admins, from your Dashlane Starter, Team, or Business plan.
What plan members should do before they’re removed
Before you remove a plan member or admin
We recommend taking the following actions before removing a member from a plan:
Notify the plan member or admin in advance
Notify the member in advance that they’ll be removed from the plan and recommend that they export their personal logins and data. You can send them this article to help them prepare:
What plan members should do before they’re removed from a plan
Important: If you don’t notify your plan member before they’re removed and recommend that they export their personal logins and data, they could lose access to all of the personal logins and data they stored in Dashlane. If they log in with single sign-on (SSO), they permanently lose access to their account as soon as you remove them. If they log in with a Master Password, they could still lose access if they don’t take steps to prepare.
Request that they share any logins you may need
If the member you’re removing has any work-related logins stored in their account that others may want access to, ask them to share those logins. If they have shared the logins with limited rights, ask that they share them with full rights instead.
Share logins and change sharing rights
Revoke a member’s access to shared and company logins
If the member is an admin or logs in to Dashlane with a Master Password, we recommend revoking their access to shared logins before you remove them. If they log in with single sign-on (SSO), then you can skip this step because they permanently lose access to their account as soon as you remove them.
If you use Smart Space Management, all company items are automatically revoked when members are removed.
More about Smart Space Management
If you don’t want to use Smart Space Management, you can manually revoke the member's access to shared logins:
- Select the Dashlane D icon in your browser’s toolbar and enter your admin Master Password if prompted. In the extension pop-up, select More and then Open the Admin Console.
- Select Sharing Center and select the member.
- Select Edit access next to the items that you want to remove.
- Select Revoke access, then Change rights.
- In the final pop-up select Revoke access to confirm the action to revoke their access to the items that were shared between you. If these logins weren't shared by the admins, or if they were shared with limited rights, only the original sharer can revoke access to these logins.
If they're an admin, add another admin
We recommend that you always have more than one admin on your plan.
Add an admin
If they’re the billing contact, change the billing contact
How to remove a member or admin
Members and admins are removed the same way, in the Admin Console:
- Select the Dashlane D icon in your browser’s toolbar and enter your admin Master Password if prompted. In the extension pop-up, select More and then Open the Admin Console.
- Select Users.
- To remove one member, select the gear icon, and then select Remove user. To remove multiple members, select the checkbox for the members, and then select Remove.
- Confirm in the pop-up.
When a member is removed, the license becomes available for any other member to use via an invitation sent by the plan's admin. All unused licenses can be seen in the Users tab.
More about removing access to your Starter, Team, or Business plan
After you remove a member
Learn what happens to member accounts after they’re removed from a plan
Removed members lose access to all items shared with sharing groups.
More about sharing groups