When logging into your Dashlane account on a new device or signing in to the web app, the app prompts you to authenticate with your two-factor authentication (2FA) code or a 6-digit security code that we send you.
If you enabled 2FA, you must authenticate the new device with the temporary code generated by the 2FA app you use, such as Google Authenticator or Duo Mobile. Learn more about protecting your account using two-factor authentication.
If the app tells you that your 2FA code is incorrect, please see this troubleshooting guide.
If you did not enable 2FA, Dashlane sends a 6-digit security code to the email address Dashlane uses to contact you, most often the address used to create your Dashlane account. Learn more about your contact email address.
Please make sure you have access to that account. If the email is not in your inbox, please check your spam folder. If you don't have access to the email address registered with your account, please reach out to us through the contact form or chat.
If you did not receive the security code email, try again with a new security code by clicking the Resend button on the login box or quitting Dashlane and trying to open your account again.
If you still have trouble logging in, please reach out to us through the contact form or chat.