When logging into your Dashlane account on a new device or signing in to the web app, the app prompts you to authenticate with your two-factor authentication (2FA) code or a 6-digit security code that we send you.
If you enabled 2FA, you must authenticate the new device with the temporary code generated by the 2FA app you use, such as Google Authenticator or Duo Mobile.
If the app tells you that your 2FA code is incorrect, see this troubleshooting guide.
If you did not enable 2FA, Dashlane sends a 6-digit security code to the email address Dashlane uses to contact you, most often the address used to create your Dashlane account.
Make sure you have access to that account. If the email isn't in your inbox, check your spam folder. If you don't have access to the email address registered with your account, reach out to us through the contact form or chat.
If you use Dashlane Authenticator alongside Dashlane Password Manager app on your phone, as you set up a new device, such as a login to a new web browser, you'll receive a push authentication message to verify the login attempt instead of receiving a 6-digit code in your email.
If you didn't receive the security code email, try again with a new security code. Select Resend on the login box or quit Dashlane and try to open your account again.
If you still have trouble logging in, reach out to us.