Dashlane is built on the principle of zero knowledge to ensure that only you have access to your Dashlane vault. Your logins and personal information can only be viewed on a local device associated with your account, such as your phone or computer. When you’re not actively logged in to Dashlane, your data is encrypted. Your data remains encrypted when we store it on our servers as a backup and to sync your data across devices. Each customer's encryption is unique, and Dashlane has no "backdoor" or other way to access vault data.
Learn more about the alerts from Dashlane
I received an alert that my data was in a breach or found on the dark web. What do I do?
The Dark Web Monitoring feature can uncover a wide range of events that could create risks for you. A security alert from Dashlane doesn't always mean that others have access to your personal information. Instead, an alert means that your information is at risk because a site you use has been breached.
Dashlane recommends that you examine all services and companies where we’ve alerted you to suspicious activity. Make sure to respond to security alerts by changing your passwords.
We can’t offer specific advice, but many excellent resources are available. You can start with trusted sources, such as consumer protection agencies and financial institutions. Also, affected services and companies are often required to establish information websites and provide services to impacted individuals. Dashlane recommends that you find and review this information.
If you're part of a Dashlane professional plan, contact your admin or security team about any data you believe has been compromised.
Check out these Dashlane blogs to learn more:
Identity theft types & prevention strategies for online safety
What to do if a scammer has access to your email address
How does Dashlane monitor the dark web for data that only I can see?
Our zero-knowledge architecture ensures that only you have access to your Dashlane vault. While Dashlane stores your data on our servers so that we can sync your vault across devices, your information is encrypted at all times. Each vault has a unique encryption key that no one can access, even Dashlane. We don’t have a master key or a way to see what’s in your vault.
More about how Dashlane works without knowing your Master Password
However, to build, maintain, and improve our services, we need to understand how our customers use Dashlane. We don’t need to know your password for a particular site. We need to know which sites or services are popular and how everyone engages with them. We aggregate and anonymize this information to educate the industry through resources such as the Passkey Report.
You can read more about the behavioral and event data we collect and what we do with it in our Privacy Policy.
For detailed information about security at Dashlane, check out these resources:
Security at Dashlane
Dashlane security and compliance at trust.dashlane.com
Dashlane’s Security Principles & Architecture
Protect your data
Learn more about how to secure your Dashlane account and data:
Tips for keeping your Dashlane account secure
How to protect yourself from identity theft
8 hacker protection tips to keep your online accounts safe