Dashlane is built on the principle of zero knowledge to ensure that only you have access to your Dashlane vault. Your logins and personal information can only be viewed on a local device associated with your account—like your phone or computer. When you’re not actively logged in to Dashlane, your data is encrypted. Your data remains encrypted when we store it on our servers as a backup and to sync your data across devices. Each user's encryption is unique, and Dashlane has no "backdoor" or other way to access vault data.
Learn more about the alerts from Dashlane
When you use apps and websites, they often save your personal information on their servers. Other people can sometimes illegally access these servers, which is called a security breach. We work hard to inform Dashlane customers when a possible breach affects their logins or personal information.
With our paid plans, we offer Dark Web Monitoring, which scans the dark web to see if anyone has accessed your personal information illegally. The "dark web" refers to hidden websites sometimes used for illegal activity, like selling and using other people's personal information.
Dark Web Monitoring for paid plans
All Dashlane customers, including Dashlane Free users, get personalized security alerts and Dark Web Monitoring for Master Password:
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Personalized security alerts let you know if any apps or websites you use have had a security breach.
- An alert about compromised passwords appears in a pop-up the next time you open Dashlane.
- Alerts also appear in the Password Health section of your account when you open the Compromised tab.
Understand your Password Health score
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Dark Web Monitoring for Master Password uses a highly secure process to check if a password matching your Master Password has been found on the dark web. This process ensures your password isn’t revealed to anyone, including Dashlane.
- If we notify you that a password matching your Master Password has been found on the dark web, change your password immediately. The alert appears in a pop-up in the Dashlane app.
Dark Web Monitoring for Master Password
- If we notify you that a password matching your Master Password has been found on the dark web, change your password immediately. The alert appears in a pop-up in the Dashlane app.
I received an alert that my data was in a breach or found on the dark web. What do I do?
The Dark Web Monitoring feature can uncover a wide variety of events that could create risks for you. A security alert from Dashlane doesn't always mean that others have access to your personal information. Instead, an alert means that your information is at risk because a site you use has been breached.
Dashlane recommends that you examine all services and companies where we’ve alerted you to suspicious activity. Make sure to respond to security alerts by changing your passwords.
We can’t offer specific advice, but many excellent resources are available. You can start with trusted sources like consumer protection agencies and financial institutions. Also, affected services and companies are often required to set up information websites and provide services to impacted individuals. Dashlane recommends that you find and review this information.
If you're part of a Dashlane professional plan, contact your admin or security team about any data you believe has been compromised.
Check out these Dashlane blogs to learn more:
Identity theft types & prevention strategies for online safety
What to do if a scammer has access to your email address
How does Dashlane monitor the dark web for data that only I can see?
Our zero-knowledge architecture ensures that only you have access to your Dashlane vault. While Dashlane stores your data on our servers so that we can sync your vault across devices, your information is encrypted at all times. Each vault has a unique encryption key that no one can access, not even Dashlane. We don’t have a master key or way to see what’s in your vault.
More about how Dashlane works without knowing your Master Password
However, to build, maintain, and improve our services, we need to understand how our customers use Dashlane. We don’t need to know your password for a particular site. We need to know which sites or services are popular and how everyone engages with them. We aggregate and anonymize this information and use it to educate the industry through resources like the Passkey Report.
You can read more about the behavioral and event data we collect and what we do with it in our Privacy Policy.
For detailed information about security at Dashlane, check out these resources:
FAQ about security at Dashlane
Read about Dashlane's security and compliance at trust.dashlane.com
Dashlane’s security white paper
Protect your data
Learn more about how to secure your Dashlane account and data:
Tips for keeping your Dashlane account secure
How to protect yourself from identity theft
8 hacker protection tips to keep your online accounts safe