Home Admin Help Center

Set up Confidential SSO with Duo

For admins only For all plans

Set up Confidential SSO with Duo

Printer icon
Updated

Estimated time to complete: 15 minutes

Duo now supports provisioning. Official guidelines aren't yet available, and compatibility with Dashlane is still unconfirmed. Admins can attempt the setup using Duo’s existing documentation.

As an admin, you can set up Duo single sign-on (SSO) for your plan members with SAML.

More about SSO and SCIM

Important: If you don’t see the single sign-on tab in the Duo Admin Panel, you need to connect Duo to your Identity Provider (IdP) to enable it to set up SSO.

Check Duo documentation for any limitations and additional information.

Enable Duo single sign-on

Prerequisites

To complete this setup, you need admin permission for:

  • Dashlane Admin Console
  • Duo Admin permission (Identity Provider)
  • Your Public DNS provider (for domain verification)

Set up SSO

Step 1: Register a New Application in Duo

  1. Sign in to the Duo Admin Panel, select Application, and then select Protect an Application.

  2. Search for and select Generic SAML Service Provider and then select Protect.

  3. Paste "https://sso.nitro.dashlane.com/saml/callback" for the ACS URL and "dashlane-nitro-sso-[teamUUID]" for Entity ID.

  4. In the Policy section, for Group policies, select Apply a policy to a group of users.

  5. From the Select a policy drop-down list, choose the policy and groups you want to apply to the Dashlane application and select Apply policy.

  6. Select Save to confirm your generic SAML service provider settings.

Step 2: Download Duo Metadata

  1. On the same page, in the Downloads section, select Download XML for SAML Metadata.

  2. Open the XML metadata file that was downloaded to your computer using an application like TextEdit for Mac or Notepad for Windows.

  3. Select all and copy the contents of the XML file.

Step 3: Configure Dashlane with Duo Metadata

  1. Log in to the Dashlane browser extension and open the Admin Console

  2. In the Integrations section of the left menu, select Single sign-on. If you've already started the setup, select Edit. Otherwise, select Set up Confidential SSO.

  3. Navigate to Step 2: Save your IdP metadata and paste the metadata copied earlier.

  4. Select Save.

Step 4: Verify your domain in DNS Provider

  1. In Step 3: Verify your domain(s) in the Admin Console, enter your company email domain and select Verify domain. Note the copy buttons you'll use to copy the hostname and TXT values to your public DNS provider.

  2. In a new browser tab, navigate to your Public DNS provider and Add a TXT Record. The exact steps vary depending on your provider.

  3. Paste the Host Name and TXT Value from the Dashlane Admin Console into the new TXT record, and select Save.

  4. After you've entered the record, wait a few minutes, and in the Dashlane Admin Console, select Verify domain.

    If you wish, you can verify as many domains as you own in the Domain Management page.

    Domain verification for professional plans

Public DNS changes can take up to 24 hours, but most new records take 5 minutes or less. If it doesn't work the first time, wait a few minutes and select Verify domain again.

After the domain is verified, a green checkmark appears. Repeat the steps for any additional domains in your SSO tenant you want to enable for SSO. We don't support linking multiple SSO providers to a single Dashlane plan.

(Optional) Just In Time Provisioning

You can turn on Just In Time Provisioning to automatically add any employee with your verified domains at their first login attempt.

Before you turn on Just in Time Provisioning, ensure your plan members have already been added to the Dashlane SAML application in your IdP.

After you turn it on, they can install the Dashlane browser extension and create their account.

If your plan is out of seats, members won’t be able to log in until you buy more seats.

If you’re using Just in Time Provisioning along with another automatic provisioning method, like SCIM or AD sync, make sure to add all of your plan members to your synced groups. Otherwise, plan members who aren’t added to synced groups will be removed the next time the directory syncs.

More about Just in Time Provisioning

Step 5: Assign Users in Duo

  1. In the Duo Admin Panel, navigate to the Applications tab.
  2. Select your Dashlane SSO application and assign it to the users.

Step 6: Test Your SSO configuration

  1. Return to the Dashlane Admin Console, and perform a Test connection.

  2. A success message appears if SSO was set up as expected.

If you see an error message, you can reach out to our Support team.

Contact support through the Admin Console

Step 7: Enable SSO for All Users

  1. After testing is successful, activate SSO in Dashlane Step 4: Activate SSO for verified domains.

  2. Notify members about the new SSO login method. Members with an account created with a Master Password must do a final login with the Master Password before activating SSO. To see how the process works for members, refer to this article:

    Migrate your existing plan members to SSO

  3. Ensure that members can log in with their Duo credentials.

Troubleshoot Dashlane with DUO

(SSO) Error message: We couldn't verify your SSO connection

Error when testing the connection with Dashlane in the Admin Console. You might also see this error when trying to save the metadata.

How to fix

  • Confirm you're opening and logging in to the Admin Console from the Dashlane browser extension.

    Install the Dashlane browser extension

  • If your IDP's admin portal is open, log out from your Duo admin account and close the browser tab before testing the connection with Dashlane again.

Contact Support

Please contact our Support team if you encounter any issues or have questions about this process.

Contact support through the Admin Console

Powered by Zendesk