You may often hear that another website or service has experienced a security breach. If the breach affects you, you might even change your password. But with many breaches, you either aren't informed or don't take the time to change your password.
In response to these breaches, Dashlane sends out security alerts. You receive a message when you open Dashlane, and a notification appears in Password Health.
If you subscribe to the Premium plan, you also benefit from Dark Web Monitoring. Dashlane scans the dark web for leaked personal data and alerts you when any leaks are found.
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How do security alerts work?
Typically, a breach is discovered well after it occurs. When Dashlane alerts you, the breach may have happened months earlier.
Dashlane considers your password compromised if you didn't change it or create the account since the date of the breach.
In addition to the compromised passwords, Dashlane determines if any of your other accounts use the same or similar passwords. If so, those passwords are considered compromised as well.
You receive an alert in a pop-up when you open Dashlane. You also see corresponding alerts in Password Health.
Password Health
All alerts remain in Password Health until you either change the affected passwords or exclude the passwords from your Password Health Score analysis. Excluded passwords appear in the Excluded tab, where you can again include the passwords in analysis.
Select a compromised account to see the details of the breach and change the password, or point to an account's row to see more options.
What are Dark Web Alerts?
If you subscribe to the Premium plan, you can receive alerts from Dark Web Monitoring.
You can monitor up to five email addresses at a time. Dark Web Monitoring scans data from the dark web for personal information attached to those five email addresses. Hackers and spammers can buy or use your personal information if your data is available on the dark web.
If Dark Web Monitoring finds any of your information, a personalized alert is sent with details about what was found. You're invited to change the passwords for the affected accounts.
An alert appears in a pop-up when you open Dashlane, but you can also go to Dark Web Monitoring to see your ongoing alerts.
Learn more
What do I do when I get a Dark Web Alert?
You can receive alerts for accounts you have in Dashlane and for your accounts not in Dashlane.
1. Alerts for accounts you have in Dashlane
If Dark Web Monitoring finds a password that matches one of your accounts in Dashlane, we consider that password compromised. We notify you and invite you to change those passwords and any passwords similar to the ones we found.
2. Alerts for accounts you don't have in Dashlane
Dark Web Monitoring may find passwords you haven't stored in Dashlane and that we can't determine which account they belong to. In this case, we inform you so you can identify and secure the accounts. You're invited to use Dashlane for those accounts, so you have strong, unique passwords for each one.
In your browser
Alerts for accounts in Dashlane
In the pop-up, select the Show icon in the password field to view the affected password. Select Change password to update your password. You can also change your password on the corresponding website as you usually do and allow Dashlane to update your password in the app.
The alert still appears in Dark Web Monitoring if you select Not now or X in the pop-up.
Alerts for accounts not in Dashlane
You may receive an alert for passwords you don't have stored in Dashlane. To show a password, select the Show icon. When you're finished with the alert, select Not now or X.
On mobile
Alerts for accounts in Dashlane
In the pop-up, select Take action to go to Password Health to change your passwords. Select Dismiss to close the pop-up. The alert still appears in the Notification Center, where you can swipe to dismiss it or select it to view the full details.
In Password Health, open the Compromised tab to view your compromised accounts.
- Select the account's 3-dot icon to see the options.
- Select Replace to go to the website, change your password as you usually do, and allow Dashlane to update your password in the app.
Alerts for accounts not in Dashlane
You may receive an alert for passwords you haven't stored in Dashlane. Select Dismiss to close the pop-up. The alert still appears in the Notification Center, and you can swipe the alert to dismiss it or select it to view it. Note the passwords found before you dismiss the alert.
