The apps and websites you use online save your personal information on their servers. Sometimes others illegally access these servers, which is called a security breach. We work hard to inform Dashlane customers when their logins have been affected by a breach. We offer two different types of security alerts depending on which plan you have:
- Personalized security alerts: We let you know if an app or site you use has had a breach. These alerts are available to all Dashlane customers —including members of Dashlane Free.
- Dark Web Monitoring: We scan the internet and dark web to see if hackers have gotten access to any of your personal info. Dark Web Monitoring is included with Dashlane Advanced, Premium, and Friends & Family plans, as well as Dashlane Starter, Team, and Business plans.
Note: Companies that experience breaches don't usually discover them right away. So when Dashlane alerts you, the breach may have happened months earlier.
Want to protect your information before a breach happens?
Personalized security alerts
All Dashlane plans come with personalized security alerts. We send you an alert when a website or app you use has a security breach. For example, if you have a login for Twitter stored in Dashlane, we alert you if Twitter's servers are hacked.
How do security alerts work?
We look at your login for any site involved in a breach. We consider your login "compromised" if you haven't changed your password since the date of the breach. We also consider any similar passwords you use for other logins compromised.
A security alert from Dashlane doesn't always mean that others have gotten access to your personal information. Instead, an alert means that your information is at risk because a site you use has had a breach.
What should I do when I get a security alert?
You receive an alert about any comprised passwords in a pop-up the next time you open Dashlane. You also see alerts in the Password Health section of your account when you select the Compromised tab to view compromised passwords. We recommend you change all compromised passwords as soon as you receive an alert.
- View details of the alert in the pop-up notification or the Password Health section of the app.
- Go to the website or app affected by the alert and change your password. Then make sure to update the login in Dashlane.
- When you update a compromised password in Dashlane, your Password Health score updates automatically.
Dark Web Monitoring
Dark Web Monitoring comes with all Advanced, Premium, and Friends & Family plans as well as Starter, Team, and Business plans. Dark Web Monitoring isn't included in Dashlane Free or free trials of our paid plans.
With Dark Web Monitoring, Dashlane scans the web for any of your personal information that someone else may have accessed illegally.
Sign up for a Starter, Team, or Business plan with Dark Web Monitoring.
What is the dark web?
The "dark web" refers to hidden websites that require a special type of browser to access. These sites are sometimes used for illegal activity, like selling and using other people's personal information. If your personal information appears on the dark web, your data may be involved in a breach.
How does Dark Web Monitoring work?
Step 1: You choose the email addresses you want to track with Dark Web Monitoring. You can choose up to five addresses.
Note: When you add an address, you'll get an email asking you to verify your request. You can add the same email addresses to Dark Web Monitoring in multiple Dashlane accounts, but you need to verify the email address each time.
Step 2: Dashlane scans the dark web for personal information related to that address. We look for these types of personal info and more:
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- Usernames
- Passwords
- Contact information
- Credit cards
- Social Security numbers and other ID numbers
- Computer IP addresses
Step 3: If we find anything, we give you a report with everything we found, and we ask you to change passwords for any compromised logins. If we don't find anything, we tell you the good news and ask if you want to monitor other email addresses.
Step 4: We continue to scan the dark web and let you know if any new breaches affect your personal info. If we find anything to worry about, we alert you by email and with a pop-up the next time you open Dashlane. You can also find any current alerts in our app's Dark Web Monitoring section.
Sign up for a Starter, Team, or Business plan with Dark Web Monitoring.
How do I turn on Dark Web Monitoring?
- Go to the Dark Web Monitoring section in the side menu of the web app.
- If this is your first time using Dark Web Monitoring, select Monitor your first email. If you already use Dark Web Monitoring for other email addresses, select Add email.
- Enter the email address you want to monitor and select Send activation link.
- Look in your inbox for an email from Dashlane asking you to confirm. Open the email and select Yes, I confirm this request. The email address is marked Pending in Dashlane until you verify your address. The link sent to your email stays valid for 24 hours. If you didn't receive the email, check your spam folder.
- Go to the Dark Web Monitoring section in the side menu.
- If this is your first time using Dark Web Monitoring, select Start monitoring. If you already use Dark Web Monitoring for other email addresses, select the down arrow for the list of monitored emails and select Add email.
- Enter the email address you want to monitor and select Confirm. You can then select Open my email app to look for your confirmation email.
- Look in your inbox for an email from Dashlane asking you to confirm. Open the email and select Yes, I confirm this request. The email address is marked Pending your verification in Dashlane until you verify your address. The link sent to your email stays valid for 24 hours. If you didn't receive the email, check your spam folder.
- In the Tools section of the bottom menu of the iOS (Apple) app, select Dark Web Monitoring.
- If this is your first time using Dark Web Monitoring, select Start monitoring. If you already use Dark Web Monitoring for other email addresses, select the down arrow for the list of monitored emails and select Add email.
- Enter the email address you want to monitor and select Start monitoring.
- Look in your inbox for an email from Dashlane asking you to confirm. Open the email and select Yes, I confirm this request. The email address is marked Pending in Dashlane until you verify your address. The link sent to your email stays valid for 24 hours. If you didn't receive the email, check your spam folder.
What do I do when I get a Dark Web Alert?
When you get a Dark Web Alert, we send a notification to your email, and a pop-up appears the next time you open the Dashlane app. You can also view alerts in the Dark Web Monitoring section of the Dashlane app or the Password Health section when you select the Compromised tab. We recommend changing any passwords related to the alert as soon as possible.
- View the details of the alert in the pop-up notification or the Dark Web Monitoring or Password Health sections of the Dashlane app.
- Go to the website or app affected by the alert and change your password. Then make sure to update the login in Dashlane.
- Delete the alert in the Dark Web Monitoring section of the Dashlane app. In the web app, select the X for the alert. In the mobile app, select the alert and select Delete alert. When you update a compromised password, your Password Health score updates automatically.
Note: You may receive alerts for logins that you haven't stored in Dashlane. These alerts are labeled "unknown website."
Is Dark Web Monitoring secure?
Yes. We download the dark web data we use in Dark Web Monitoring to our servers. We don't transfer this data or the email addresses you add to Dark Web Monitoring to anyone else. When you add an email to Dark Web Monitoring, we only use the address to perform the dark web scan.
Our dark web data includes more than 12 billion records attached to hacks and data breaches, and we add nearly a million new records every day. We partner with the leading online intelligence company SpyCloud to provide this data.