What are security alerts and what to do when I get one

Every day it seems a new website or service experiences a security breach. Sometimes it's a big name and you hear about it, and you might even remember to change that password. But many times you aren't informed, or never do get around to changing your password.

In response to this, Dashlane offers its users Security Alerts. Whenever one of your accounts in Dashlane experiences a breach, we let you know. You receive a popup in Dashlane, and a notification on your Identity Dashboard.

Simply by having your accounts in Dashlane, we'll alert you to the problem and tell you what to do to solve it.

How do security alerts work?

Typically, a breach is discovered well after it actually occurred. When we alert you to a breach, the breach itself could have occurred even months before.

We consider your password compromised if you did not change it nor create the account since the date of the breach.

Importantly, in addition to the compromised accounts themselves, Dashlane determines if any of your other accounts use the same or similar passwords, and considers these passwords compromised as well.

You will receive an alert for all of these accounts as a popup when you open Dashlane.

You'll also see corresponding alerts within your Identity Dashboard. The alerts remain in your Identity Dashboard until you either change the affected passwords or else simply acknowledge the alerts.

Click on or tap "View" to see the details of the alert and take action, otherwise click on or tap the small circle with an "x" to acknowledge the alert.

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Dark Web alerts

If you are a Premium user, you are able to receive alerts from the Dark Web Monitoring feature.

Once the feature is enabled, Dashlane scans a database of data from the dark web for your personally identifiable information. If it finds any, an alert is sent detailing what was found, and what to do in response. 

Here also, click on or tap "View" to see the details of the alert and take action, otherwise click or tap the small circle with an "x" to acknowledge the alert.

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For more information, read What is Dark Web Monitoring and how does it work.

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