If your current trial or paid plan ends or didn't renew automatically (often due to a payment issue), your plan enters into a 30-day grace period. This period allows you to renew your plan or determine the appropriate next steps. If we don't receive payment during the grace period, your plan expires.
Plan expires during a trial
Dashlane provides a 14-day trial period so you can try Dashlane before making your purchase. Your plan may expire at the end of the trial if we don't receive payment. This can happen if you don't add a credit card or the payment is otherwise unsuccessful.
Plan expires at the end of a paid plan
If your Admin Console contains credit card details, our payment processing system attempts to charge your card two days before the plan's renewal date.
If these attempts fail, your plan enters a 30-day grace period, which allows you to determine the appropriate next steps. At this time, you will still have full access to your business plan and our support team to address concerns. If we don't receive payment during the grace period, your plan will expire.
If you no longer want your business plan to renew, please contact our Customer Support team so we can disable automatic renewal and help you prepare you and your plan members for your account to expire.
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What happens to my account?
At the end of the grace period, both admins and plan members of an expired business plan receive emails informing them of their new account status.
When a business plan expires, all members receive a 30-day trial of Dashlane Premium, which allows them to maintain access to Dashlane's syncing, backup, and other features. Naturally, features specific to a plan for businesses, such as Spaces, Group Sharing, Account Recovery, and the Admin Console, are no longer available after a plan expires.
If plan members don't purchase a Dashlane Premium plan by the end of the 30-day trial, their accounts convert to a Free plan, which has more limited functionality and storage.
Important! If Dashlane SSO is turned on when a Business plan expires, plan members will no longer be able to access their Dashlane accounts.
What happens to the data saved in my account?
Depending on your plan's settings, plan members will either lose access to all of their passwords, retain all of their passwords, or retain only their personal passwords and lose access to their business-related passwords and Secure Notes.
Business plan admins can turn on Remove company items for revoked users. This setting allows admins to specify domains in the Admin Console to automatically remove company-related credentials when they revoke a member from their plan.
More about removing company items for revoked users
If Remove company items for revoked users is turned on when a plan expires, logins that match specified domains will be removed for all plan members, including admins. If plan admins don't want business passwords removed, they must turn off Remove company items for revoked users in the Admin Console before the plan expires.
Important! If Dashlane SSO is turned on when a Business plan expires, plan members will no longer be able to access their Dashlane accounts.
Plan admins can recover data for 30 days after expiration.
What happens to shared items?
Items shared between Dashlane users may be removed or remain depending on your plan's settings before your account expired. Multiple scenarios, defined in this chart, may impact shared items:
Passwords shared with 1:1 sharing will remain shared unless an admin has turned on Remove company items for revoked users.
More about removing company items for revoked users
Important! Passwords and Secure Notes shared through Sharing Groups will be removed for all users except for their original sharer. For security reasons, you cannot recover Sharing Groups after a business plan expires. An admin will need to recreate the groups after the Customer Support team recovers the plan.
What communication will I receive from Dashlane?
If your plan enters a grace period, admins receive a notification by email. Admins receive automated messages throughout the grace period, and a member of our team may reach out to offer additional help. Warnings and countdowns will also display in the Admin Console and within your Dashlane apps.
How can I recover my plan?
If your plan expires unintentionally, or you want to recover it later, contact our Customer Support team for help. For security reasons, only a plan admin can request to recover a plan.
Once your plan has been recovered, you will regain access to your Admin Console for three days. During this time, you can update your plan's billing information to renew your plan
Once your plan has been recovered or renewed, an admin must re-invite members to the plan, and members will need to accept the email invitation to join your plan again. Admins that were part of the plan when it expired are included automatically in the plan.
Important! Not all data will be restored if a plan is recovered. Admins of a recovered plan need to re-add its previous Sharing Groups, Active Directory details, and some shared passwords. This chart shows what happens to shared items once an expired plan has been recovered (during the 30 days since it expired):
If a plan has been expired for 30 days or more, removed items cannot be restored.
Please contact your Customer Success Manager if your plan is paid by an invoice or PO.