If you encounter a problem when using Dashlane's web view, the answers to these questions may help resolve it.
If the issue you have is not addressed below, please contact User Support by clicking the Help button at the bottom right of this window.
How does the web access work? Is my data decrypted online?
The way you log in to the web view is exactly the same as when you log in to the web app. The main difference is that the web view is accessible even if the Dashlane extension is not installed in the browser.
First, the computer is authenticated, then the encrypted data is downloaded on your hard drive, and only then is the data decrypted locally on your device with your Master Password.
Can I use the web view on Internet Explorer?
No. The Dashlane web view is unavailable on Internet Explorer. We invite you to use Chrome, Firefox, Edge, Safari or any Chromium-based browser.
Why are one or several credentials missing from the web view?
If any credentials are in your Dashlane app but are missing from the web view, or on the web view but not in your app, you're most likely having a sync issue.
The first thing to try is to force a sync:
- If you are using Dashlane on a desktop device, go to the My Account menu and click on Sync now
- If you are using Dashlane on iOS, log out of your Dashlane account and then log back in
- If you are using Dashlane on Android, go to the app Settings, then to General and tap on Sync account
Normally the sync should happen virtually right away, but you might give it a few minutes just in case.
If you still have an issue, please consult our sync troubleshooting page here.