With our Dashlane Free plan, you can store up to 50 passwords on one device. To access your Dashlane account on a new device, you will need to unlink the previously used device. Unlinking your previous device removes your data from this device and securely transfers it to the new device.
As a Dashlane Free user, although you can log in to your account on more than one device, you cannot synchronize your passwords and data between them. In the past, our users have occasionally encountered certain situations (such as your device being lost, stolen, broken, or reset), which would cause their data to be lost. Fortunately, we introduced the One-Device Limit experience so that your data is backed up on our servers, and can be redownloaded once you sign in to your account again.
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On the web
After entering your Dashlane ID and Master Password to log in to your account on the web app, you will see the screen below, informing you that your current plan supports only one device.
This screen provides two options: Upgrade to Essentials or Unlink previous device. In order to access your Dashlane account on this device, you will need to select Unlink previous device.
Otherwise, you can click Compare all plans to help you decide which Dashlane plan is best for your needs, or upgrade to our Essentials plan by selecting Upgrade to Essentials.
Once you click Unlink previous device, you will need to confirm your choice on the next screen by clicking Unlink. At this point, your data will be removed from the previously linked device and be securely transferred to the new device. Once this is complete, you will arrive in your Password vault and can proceed to use Dashlane as you normally would.
On mobile
After entering your Dashlane ID and Master Password to log in to your account on our mobile app, you will see the screen show below, informing you that your current plan supports only one device.
On this screen, you have two options: Upgrade to Essentials and Unlink device. To use your Dashlane account on this device, select Unlink device.
Alternatively, you can tap on Upgrade to Essentials and upgrade to Dashlane Essentials.
Once you tap Unlink device, you will need to confirm your choice on the next screen by tapping Unlink. At this point, your data will be removed from the previously linked device and be securely transferred to the new device. Once this is complete, you will arrive in your Password vault and can proceed to use Dashlane as you normally would.
Upgrade to Essentials to unlock more devices
If you would like to access your Dashlane data on two devices simultaneously, you can upgrade to our Essentials plan.
Selecting Upgrade while logging in to your account will open a window where you can get more information about the pricing and features included in our plan offerings. The summaries will help you decide which Dashlane plan is best for your needs