Our completely refactored Password Changer is now available to everyone on iOS, Android, and our web app. This overhaul is a foundational first step to make it easier to update your passwords whenever you need to.
Note: Password Changer is a paid Dashlane feature. If you currently have a free plan, you need to upgrade to one of our paid plans to use the Password Changer.
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What's new?
Improved security and reliability
The new Password Changer works locally. In the past, the feature required a connection with Dashlane's servers to change the passwords. But now, Password Changer works directly between your device and the corresponding websites. So not only is the feature more effective, it's more secure too.
Improved feedback
One of the limitations of our legacy Password Changer was the lack of feedback from websites on why the change failed. Failures could be caused by a lack of network connection, having incorrect information saved in Dashlane, or Password Changer getting blocked at some point in the process. Now, with the addition of contextual error messages, in the (rare) event that Password Changer can’t get the job done, you’ll know why.
Support for 2FA and Captcha
Sometimes changing a password requires adding in a 2FA code (you can store and autofill 2FA codes in Dashlane, by the way) or validating that you’re a human by filling out a Captcha to change your password. Password Changer now can handle these cases and will ask you directly in the app for your input.
How to use Password Changer
On iOS
Use these steps for the Password Changer on your iOS device:
- Open Dashlane on your iOS device.
- Access the Tools menu from the bottom of the app and select Password Changer.
- Next to the login you want to change, select Change. To change all compatible passwords at once, select Change all at the bottom of the page.
You can also easily change your passwords from within your Vault:
- Open a compatible password that you want to change.
- Under Password Strength, select Change password.
On Android
Use these steps for the Password Changer on your Android device:
- Open Dashlane on your Android device.
- Select the menu button in the top left corner of the app and then select Password Changer.
- Next to the login you want to change, select Change. To change all compatible passwords at once, select Change all at the bottom of the page.
- After the change is complete, you can try your new password. Select the login and then Test Password.
You can also easily change your passwords from within your Vault:
- Open a compatible password that you want to change.
- Next to Password safety, select Change.
This can also come in handy when you access your Password Health menu.
- To strengthen any compatible passwords marked as unsafe, select to open them and click Change.
Password Changer didn't work
If the Password Changer wasn't able to change your password, you might see one of these error messages:
- No network: Make sure that your device is connected to the internet, and try to run the Password Changer again.
- We couldn't log in: Make sure the username, password, and URL for the login are correct, and try again.
- This password wasn't changed: This could indicate several different issues—problems with your internet connection, browser issues, and so on. Try again, and if the issues persist, contact Customer Support through chat or send us an email.
What's coming next?
We’re constantly exploring how to continue adding compatible websites, how business plan members can get the most out of this feature, and the situations when Password Changer is most valuable to you—whether in response to a breach or revoking shared access.
If you’re an existing Dashlane Teams or Dashlane Business plan member, you can suggest websites for us to prioritize.