If you have questions about the web-first version of Dashlane that we call the web app, we hope you'll find the answers in this article. If you don't find your answer, contact Customer Support.
What is the web app?
With the Dashlane web app and extension, you can autofill your passwords and login details and manage your data.
You can access Dashlane directly in the browser extension and then open the full web app for more features.
How do I install the web app?
Note: In Safari, the link for the extension redirects to the App Store, where you can download our iOS app ported to macOS, thanks to Catalyst technology.
I have a problem with the token when I try to log in to my account
If you have trouble because of an issue with the token, check out this interactive guide, which walks you through troubleshooting and resolving the issue.
Why is my Dashlane extension icon orange?
The Dashlane icon in your browser is green when you're logged in and orange when you're not. Select the icon to log in.
Does the web app need any specific configuration for my antivirus or firewall?
Antivirus policies shouldn't impact the web app. Firewall configuration should allow access to the different domains required for the app to sync, update, and more.
Autofill isn't working. What do I do?
Make sure that you're logged in through your extension. Select the Dashlane D icon in your browser's toolbar.
Security architecture in the web app
Is the web app secure?
Yes, the web app is secure. In the web-first Dashlane experience, the extension and web app work hand-in-hand to offer you the richest and most secure experience, including our vastly improved autofill.
We're committed to a zero-knowledge policy, meaning that only you can access your data—neither Dashlane nor a hacker can see the contents of your account. To do this, Dashlane encrypts data locally on your device rather than on a remote server, a process the web-first experience still follows.
For more information, check out our blog post:
Is my Master Password transmitted online because I'm entering it into my browser?
No, the Dashlane extension only uses your Master Password to decrypt your data locally. Important: Your Master Password isn't transmitted or saved online.
I don't want my data saved in the cloud. Do I have that option?
No, we back up all of our customers' encrypted data on our servers. Remember, only you have the key to your data—your Master Password—so we can never read or decrypt your data.
How do I turn on 2-factor authentication (2FA)?
Learn how to turn on and off 2FA and manage the settings on the web app in this article:
Internet connection and logging in
Can I access my data if I don't have an internet connection?
You can access your data in the web app when offline if you meet these conditions:
- You've previously logged in on the device
- You've registered the device on your account
- You aren't using 2-factor authentication (2FA) at every login
Why do I have to log in again every time I restart my browser?
Because the Dashlane extension is installed in your browser, you're logged out when you close the browser. However, you can turn on the Keep me logged in for 14 days setting.
If you share your computer with other people, we recommend you don't turn on the Keep me logged in setting. Make sure to close your browser when you finish using Dashlane before anyone else uses the computer.
This setting isn't available if you've turned on 2FA for every login, you're using SSO to log in, you're logging in for the first time, or the device isn't registered.
For the Keep me logged in setting to work as expected, you need to connect to the internet before you open the browser. If you open the browser while offline or too quickly after your computer starts, you may experience an issue. The extension may not be able to communicate with the Dashlane servers to confirm that you've enabled the feature for your account. Up to 8 seconds may pass for the Dashlane D icon to change from orange— logged out—to blue—logged in.
Why do I have to log in to my account separately in each browser I use?
Each Dashlane extension in each browser on the same computer is considered a separate app. Each browser extension prompts you to log in to your Dashlane account before you can access your data.
If you turn on the Keep me logged in for 14 days setting when logging in, you only have to log in once every two weeks. In addition, you can make logging in easier if you turn on biometric authentication—using your fingerprint or security key to unlock your Dashlane web app.
Why does Dashlane open a new tab in my browser every time I restart it?
We designed our extension to automatically open a tab only once after being installed or reinstalled in the browser. We rely on browsing data to "remember" whether the extension has already been opened. We're working to improve this behavior because the browsing data can be cleared in many ways. After the data is cleared, Dashlane may open a tab in your browser once again. If new tabs are opened more often in Firefox, you may have these settings turned on:
- Setting 1: In the Preferences menu, select Privacy & Security. In the Cookies and Site Data section, you may have selected the checkbox for Delete cookies and site data when Firefox is closed.
- Setting 2: In the Preferences menu, select Privacy & Security. In the History section, in the Firefox will menu, you may have selected Use custom settings for history and the Clear history when Firefox closes checkbox.
If these settings are turned on, the extension may open a tab each time the browser restarts. The clearing of browsing data might also come from outside the browser through third-party apps like CCleaner. You might want to safelist Dashlane in those apps, if possible.