FAQ about switching to the web app

If you have questions about switching from the desktop app to the web-first version of Dashlane that we call the web app, we hope you'll find the answers below. If you don't find your answer here or in the other articles about making the switch, please contact our support team. You can also click Contact us at the bottom of this page.

SWITCHING FROM ONE APP TO THE OTHER

How do I switch to the web app?

To switch, simply install our extension in your browser. Learn more about the switch.

Note: In Safari, this will redirect you to the App Store to download our iOS app ported to macOS, thanks to Catalyst technology. Learn more about the app for Safari users.

I have a problem with the security code when I try to log in to my account in the web app

The best way for you to solve a problem with security codes is to follow our step-by-step guide. This guide will help you make sure that the switch to the web-first experience is successful and you'll be able to use Dashlane in your browser.

Why is Dashlane moving from a desktop app to a web-first app?

We’re moving to a web app for two main reasons:

• A better, more consistent experience for you: Transitioning to the web app gives you more reliable performance and simplifies your experience. You’ll have one fewer app cluttering your desktop and be able to access what you need from Dashlane in your browser without hopping back and forth to the app. Think of it like moving your pots and pans to the cabinet right next to the stove—it just makes cooking easier!
• The ability for us to work smarter and faster for you: You can still use your desktop app if you’ve already downloaded it, but we are no longer updating desktop design, features, or functionality. By focusing our efforts on one platform (web) instead of two (Mac & PC), we're giving our team the ability to dedicate more time and creativity to making Dashlane something you’ll love even more.

How do I know if I'm using the web app?

If the Dashlane extension is installed and enabled in your Chrome, Edge, Firefox, or Chromium browser, it means that you are using the web app. In Safari, you'll be using our iOS app ported to macOS, thanks to Catalyst technology. Learn more about the app for Safari users.

Do I need to pay more to use two apps?

No. All users have access to the web app and desktop app regardless of their subscription plan.

Do I need to create a new account to use the web app?

No. Your Master Password remains the same for all Dashlane apps, including the web app.

Is it safe to uninstall the desktop app now?

Yes, you can delete the desktop app if you want to—your data is safe. You can learn more on how to do it here.

We’re in the process of moving the remaining key features to the web app, but for now, you can access some key features and functions only through the desktop or mobile app:

• Managing two-factor authentication for logging in to Dashlane
• Attaching, downloading, or deleting secure file attachments (Premium plans only)
  

You can review the complete list of features available in the web app now.

Does the web app require any specific configuration for my antivirus or firewall?

As opposed to the desktop app, antivirus policies should not impact the extension. Firewall configuration should be the same as for the desktop app and allow access to the different domains required for the app to sync, update, and more.

I don't want to use the web-first version. Can I still use the desktop app?

Yes, you can use the desktop app and the web app simultaneously, and you might want to do so for features that aren't on the web app just yet. However, since we'll sunset the desktop apps on January 10th, 2022, we highly recommend you start using Dashlane in your browser to get the best experience. (If you have questions about the sunset, see the FAQ about the desktop apps sunset.) Using the web app gives you better autofill, more reliable performance, and ensures you always have the latest version.

You can download the desktop app if you need it.

Can I go back to the previous version of the extension?

Unfortunately, while you can continue using the desktop app until January 10th, 2022, your browser extension will no longer be able to communicate with the desktop app. The web app and extension offer increased performance for many of Dashlane’s key features, and we're confident you’ll come to appreciate its advantages!

Autofill isn't working. What do I do?

Once you've switched to the web app, you need to log in through the Dashlane extension instead of the desktop app. If you don't, Dashlane will no longer autofill your passwords and other information on the web.

First, make sure that you're logged in through your extension by clicking the Dashlane "D" icon in your browser. For more help, please use our autofill troubleshooting tool.

Is the desktop app going to disappear?

Yes. We are going to sunset the desktop apps on January 10th, 2022. Learn more in the FAQ about the desktop apps sunset.

We strongly suggest you start using the web app as soon as possible so you have more time to get familiar with this new experience and get answers to any questions you have.

SECURITY QUESTIONS

Is the web app secure?

Yes. In fact, in some ways, the Dashlane web-first extension is even more secure than our desktop app.

We use the same industry-leading security architecture on the web app as we do on the desktop app. Just like the desktop app, we use zero-knowledge architecture so that only you can access your data—we never see nor transmit your data.

What's more, we recently implemented new ZXCVBN guidance to help users create easier-to-use—and stronger—Master Passwords. Learn more about Dashlane security.

Is my Master Password transmitted online because I'm entering it into my browser?

No. Like in the desktop app, the Dashlane extension only uses your Master Password to decrypt your data locally. Your Master Password isn't transmitted or saved online.

I don't want my data saved in the cloud. Do I have that option?

No. We back up all of our users' encrypted data on our servers. Using the web app does not change how we save your data. And remember, only you have the key to your data—your Master Password—so we can never see your unencrypted data.

How do I enable 2FA?

Enabling two-factor authentication (2FA) isn't currently available in the web app. To use 2FA, you must use the desktop app for now. Learn how to enable 2FA.

MORE INFORMATION ABOUT THE WEB APP

What is the web app, and what are the advantages of using it?

The web app is Dashlane's new app for when you're on a computer. Its design will feel familiar to users of our desktop apps, but it includes many changes and improvements.

The web app gives you faster, more reliable autofill and additional features right in the extension window. For example, you can view credential details and copy/paste right from the extension. Think of it like moving your pots and pans to the cabinet right next to the stove—it just makes cooking easier! Learn more about using the web app.

You can access the web app multiple ways:

• Go to app.dashlane.com.
• Go to dashlane.com and click Log in in the upper-right corner.
• In your extension, click Open web app at the bottom of the extension window.
• In your extension, go to the More tab.

Not all the features are available in the web app. Where is my information?

We’re releasing additional features and functionality all the time, so regularly check what features are now available in the web app.

If you don't yet see a feature in the web app, rest assured that your data is safe and sound. If you need a feature that isn't yet available in the web app, you can still access that data on your desktop or mobile apps. You can always download the desktop app if you need it.

We do not have plans to add some of the features currently available in the desktop app to the web app. These are the items in the features tables not marked as "Coming soon!" or "Planned." This doesn't mean that we'll never implement them, but that we are focusing first on the features we know the majority of our customers use frequently and are most critical to a positive Dashlane experience.

Can I access my data if I don't have an internet connection?

As long as you have logged in on that device before, have registered the device on your account, and aren't using two-factor authentication (2FA) at every login, you can access your data in the web app when offline.

Why do I have to log in again every time I restart my browser?

Because the Dashlane extension is installed in your browser, it logs you out when you close the browser unless you select the Keep me logged in for 14 days check box when logging in or enable biometric authentication. If you share your computer with other people and want to make sure that they cannot access your data without your consent, we recommend that you don't select the check box and close your browser when you're finished using Dashlane.

Note that a connection to our servers is required for the Keep me logged in for 14 days feature to work. Therefore, if you open your browser too quickly at computer startup, before the internet connection is established, for example, Dashlane might not be able to log you in automatically.

Why do I have to log in to my account separately in each browser I use?

Even though you install Dashlane extensions on the same computer, they're considered separate apps because they're in different browsers. Each Dashlane browser extension will prompt you to log in to your Dashlane account before you can access your data.

Note that if you select the Keep me logged in for 14 days check box when logging in, you'll have to log in only once every two weeks. In addition, you can make logging in easier if you enable biometric authentication in the web app.

Why does Dashlane open a new tab in my browser every time I restart it?

Because we designed our extension to automatically open this tab only once after it's installed (or reinstalled) in the browser, we rely on browsing data to "remember" whether it's already been opened. We are working to improve this behavior because this browsing data can be cleared in many ways, in which case Dashlane may open the tab in your browser once again. If this happens more often in Firefox, you may have the following settings enabled:

• Preferences > Privacy & Security > Cookies and Site Data > Delete cookies and site data when Firefox is closed
• Preferences > Privacy & Security > History > Firefox will "Use custom settings for history" > Clear history when Firefox closes

Keeping these settings enabled may cause the extension to open the tab each time the browser restarts. Note that the clearing of browsing data might also come from outside the browser through third-party apps like CCleaner. You might want to whitelist Dashlane in those apps, if possible.

MISCELLANEOUS

Why is my desktop app no longer launching automatically when I start my Windows computer?

To guarantee the best experience for you and avoid any interference from the desktop app, we disabled the automatic launch of the desktop app when you start your computer. If you still want to use the desktop app, you can launch it manually.

Why is my Dashlane extension icon orange?

The Dashlane icon in your browser is green when you’re logged in and orange when you’re not. Once you've switched to the web app, you need to log in through the Dashlane extension instead of the desktop app. Just click the Dashlane "D" icon and log in there.