FAQ about switching to the web app

If you have questions about changing to the new, web-first version of Dashlane we call the web app, we hope you'll find the answers below. If you don't find your answer here or in the other articles about making the change, please contact our support team here, or by clicking the Contact us button at the bottom of this page.

TRANSITIONING FROM ONE APP TO THE OTHER

How do I update to the web app?

Depending on whether your app and extension have been updated automatically or not, the procedure may be slightly different.

We have prepared a step by step guide for you to update to the web app as smoothly as possible. Please click here to start the guide.

I have a problem with the security code when I try to log in to my account in the web app

The best way for you to solve your problem with the security codes is to follow our step-by-step guide. This guide will help you make sure that the update to the web-first experience is successful and that you can properly use Dashlane in your browser afterwards.

Why is Dashlane moving from a desktop app to a web-first app?

We’re moving to a web app for two main reasons:

A better, more consistent experience for you...

Transitioning to the web app gives you more reliable performance and simplifies your experience. You’ll have one fewer app cluttering your desktop and be able to access what you need from Dashlane in your browser without hopping back and forth to the app. Think of it like moving your pots and pans to the cabinet right next to the stove—it just makes cooking easier!

...and the ability to work smarter and faster for us.

You can still use your desktop app if you’ve already downloaded it, but we are no longer updating desktop design, features, or functionality. By focusing our efforts on one platform (web) instead of two (Mac & PC), we're giving our team the ability to dedicate more time and creativity to making Dashlane something you’ll love even more.

How do I know if I'm using the web app?

The easiest way to confirm you're using the web app is to open Dashlane in your browser by clicking the "D" extension icon. If it was orange and then prompts you to log in to your account in the browser, that's a first confirmation that you're using the web app.

Then, check the bottom of the extension window that opens. If you see a button called "Open the web app" instead of the email address you used to see there, you're using the web app. If there is no such button but rather there's your email address, you're on the desktop version!

Do I need to pay more to use two apps?

No. All users have access to the web app and desktop app, regardless of their subscription.

Do I need to create a new account to use the web app?

No. Your Master Password remains the same for all Dashlane apps, including the web app.

Is it safe to uninstall the desktop app now?

Yes, you can delete the desktop app if you want to—your data is safe.

Note, there are some features and functions you currently still access through the desktop or mobile app:

• VPN (Premium plans only)
• Attaching, downloading, or deleting secure file attachments (Premium plans only)
• Credit monitoring and Identity Theft Insurance (Premium Plus plans only)
• Adding and managing emergency contacts
• Adding, editing, and viewing IDs, bank accounts, and bank card notes
• Changing your Master Password and contact email address
• Managing two-factor authentication for logging in to Dashlane

Click here for a full list of everything available in the web app now.

Does the web app require any specific configuration for my antivirus or firewall?

As opposed to the desktop app, the extension should not be impacted by antivirus policies. The firewall configuration should be the same as for the desktop app and simply allow access to the different domains required for the app to sync, updates, etc.

I don't want to use the web-first version. Can I still use the desktop app?

Yes, you can use the desktop app and the web app simultaneously, and you might want to do so for features that aren't on the web app just yet. We highly recommend you start using Dashlane in your browser to get the best experience. Using the web app gives you better autofill, more reliable performance, and ensures you always have the latest version.

If you need the desktop app, you can download it here.

I want to go back to the previous version of the extension

Unfortunately, while you can go on using the desktop app, your browser extension will now only work in “Standalone mode.” The web app and extension offer increased performance for many of Dashlane’s key features, and we're confident you’ll come to appreciate its advantages!

Autofill doesn't work

Once you've switched to the web app, you need to log in through the Dashlane extension rather than the desktop app. If you don't, Dashlane will no longer autofill your passwords and other information on the web.

First, make sure that you are logged in through your extension by clicking on the Dashlane "D" icon. For additional information, see here.

Is the desktop app going to disappear?

We recently announced that we will be ending the support of our Windows and macOS desktop apps around the end of Q2 (April - June). This means that these apps will not be updated anymore. Including security updates and maintenance if there is a bug or something breaks. However, you will still be able to download the desktop apps, log in to your Dashlane account on them, and use them. Since we will no longer be updating them, we would strongly encourage you to start using the web app. We'll send you a reminder when we do end the support of those apps.

SECURITY QUESTIONS

Is the web app secure?

Yes. In fact, in some ways, the Dashlane web-first extension is even more secure than our desktop app.

We use the same industry-leading security architecture on the web app as we do on the desktop app. Just like the desktop app, we use zero-knowledge architecture so that only you can access your data—we never openly see nor transmit your data.

What's more, we recently implemented new ZXCVBN guidance to help users to create easier-to-use—and stronger—Master Passwords.

You can find more information in this other article.

Is my Master Password transmitted online because I'm entering it into my browser?

No. Like in the desktop app, the Dashlane extension only uses your Master Password to decrypt your data locally. Your Master Password is neither transmitted nor saved online.

I don't want my data to be saved in the cloud. Do I have that option?

No. All of our users' encrypted data is backed up on our servers. Note, however, that using the web app does not change how your data is saved. And remember, only you have the key to your data—your Master Password—so we can never see your data.

How do I enable 2FA?

Enabling two-factor authentication, or 2FA, isn't currently available on the web app. To do so, you need to use the desktop app. For more information on how to enable 2FA, see here.

MORE INFORMATION ABOUT THE WEB APP

What is the web app and what are the advantages of using it?

The web app is Dashlane's new app for when you're on a computer. Its design will feel familiar to users of our desktop apps, but includes many changes and improvements.

The web app gives you faster, more reliable autofill and additional features right in the extension window. For example, you can now view credential details and copy/paste right from the extension. Think of it like moving your pots and pans to the cabinet right next to the stove—it just makes cooking easier!

For more information on how to use the web app, see here.

To access the web app:

• Go to app.dashlane.com
• Go to dashlane.com and clicking Log in in the upper-right corner
• Go to the "more" tab in your extension

All the features are not available in the web app. Where is my information?

We’re releasing additional features and functionality all the time, so check your web app regularly to see what’s new, or see here for updates.

If you don't yet see a feature in the web app, rest assured that your data is safe and sound. If you need a feature that isn't yet available in the web app, you can still access that data in your desktop or mobile apps.

If you need the desktop app, you can download it here.

Note that some of the features that are currently available in the desktop app are not planned to be implemented into the web app for now. Here we're referring to the features that are not marked as "Coming soon!" or "Planned" in the table here. This doesn't mean that they will never be implemented, but rather that we are focusing first on the features that we know a majority of our customers use frequently and that are most critical to a good Dashlane experience.

Can I access my data if I don't have an internet connection?

As long as you have logged in before on that device, have registered the device on your account, and are not using two-factor authentication at every login, you can access your data in the web app when offline.

Why do I have to log in again every time I restart my browser?

As the Dashlane extension is installed in your browser, it will log you out when closing the browser unless you check the box Keep me logged in for 14 days when logging in. On the other hand, if you share your computer with other people and wish to make sure that they cannot access your data without your consent, we recommend that you leave the box unchecked and close your browser when you're done using Dashlane.

Why do I have to log in to my account separately in each browser I use?

Even though the Dashlane extensions are installed on the same computer, since they're in different browsers they're considered separate apps. Each Dashlane browser extension will prompt you to log in to your Dashlane account before you can access your data.

Note that if you check the box Keep me logged in for 14 days when logging in, you'll have to do that only once every two weeks.

Why does Dashlane open a new tab in my browser every time I restart it?

As our extension is designed to automatically open this tab only once after it's installed (or reinstalled) in the browser, we rely on browsing data to "remember" whether or not it was already opened before. We are working to improve this behavior soon, as this browsing data can get cleared in many ways in which case Dashlane may open the tab in your browser once again. We noticed that this was happening more often in Firefox because you may have the following settings enabled:

• Preferences > Privacy & Security > Cookies and Site Data > Delete cookies and site data when Firefox is closed
• Preferences > Privacy & Security > History > Firefox will "Use custom settings for history" > Clear history when Firefox closes

Keeping these settings enabled may cause the extension to open the tab at each browser restart. Note that the browsing data clearing may also come from outside the browser, through third party apps like CCleaner. You may want to whitelist Dashlane in those apps, if possible.

MISCELLANEOUS

Is there a way to get rid of the information banners in the desktop app and extension?

The banners can always be dismissed using the X icon at their top right. They will also go away if you click the buttons they display. However, only updating to the web app will make them go away for good.

Why is my desktop app no longer launching automatically when I start my Windows computer?

In order to guarantee the best experience for you, and to avoid any interference from the desktop app, we disabled the automatic launch of the desktop app when you start your computer. If you still need to use the desktop app, you can still launch it manually.

Why is my Dashlane extension icon orange?

The Dashlane icon in your browser is green when you’re logged in, and orange when you’re not. Once you've switched to the web app, you need to log in through the Dashlane extension rather than the desktop app. Just click on the Dashlane "D" icon and log in there!