FAQ about switching to the web app

If you have questions about switching from the desktop app to the new web-first version of Dashlane that we call the web app, we hope you'll find the answers below. If you don't find your answer here or in the other articles about making the switch, please contact our support team. You can also click Contact us at the bottom of this page.

SWITCHING FROM ONE APP TO THE OTHER

How do I switch to the web app?

Depending on whether your app and extension have been updated automatically or not, the procedure may be slightly different.

We have prepared a step-by-step guide for you to switch to the web app as smoothly as possible.

I have a problem with the security code when I try to log in to my account in the web app

The best way for you to solve a problem with security codes is to follow our step-by-step guide. This guide will help you make sure that the switch to the web-first experience is successful and you'll be able to use Dashlane in your browser.

Why is Dashlane moving from a desktop app to a web-first app?

We’re moving to a web app for two main reasons:

A better, more consistent experience for you...

Transitioning to the web app gives you more reliable performance and simplifies your experience. You’ll have one fewer app cluttering your desktop and be able to access what you need from Dashlane in your browser without hopping back and forth to the app. Think of it like moving your pots and pans to the cabinet right next to the stove—it just makes cooking easier!

...and the ability for us to work smarter and faster for you.

You can still use your desktop app if you’ve already downloaded it, but we are no longer updating desktop design, features, or functionality. By focusing our efforts on one platform (web) instead of two (Mac & PC), we're giving our team the ability to dedicate more time and creativity to making Dashlane something you’ll love even more.

How do I know if I'm using the web app?

The easiest way to confirm you're using the web app is to open Dashlane in your browser by clicking the "D" extension icon. If it was orange and then prompts you to log in to your account in the browser, that's the first confirmation that you're using the web app. Once you log into the extension, if you see a button called Open the web app at the bottom of your extension window, that's final confirmation that you're using the web app.

Do I need to pay more to use two apps?

No. All users have access to the web app and desktop app regardless of their subscription.

Do I need to create a new account to use the web app?

No. Your Master Password remains the same for all Dashlane apps including the web app.

Is it safe to uninstall the desktop app now?

Yes, you can delete the desktop app if you want to—your data is safe.

We’re in the process of moving all key features to the web app, but for now you can access some key features and functions only through the desktop or mobile app:

• VPN (Premium plans only)
• Attaching, downloading, or deleting secure file attachments (Premium plans only)
• Adding and managing emergency contacts
• Managing two-factor authentication for logging in to Dashlane
• Managing password and Secure Note categories

You can review the full list of features available in the web app now.

Does the web app require any specific configuration for my antivirus or firewall?

As opposed to the desktop app, the extension should not be impacted by antivirus policies. The firewall configuration should be the same as for the desktop app and allow access to the different domains required for the app to sync, update, and more.

I don't want to use the web-first version. Can I still use the desktop app?

Yes, you can use the desktop app and the web app simultaneously, and you might want to do so for features that aren't on the web app just yet. We highly recommend you start using Dashlane in your browser to get the best experience. Using the web app gives you better autofill, more reliable performance, and ensures you always have the latest version.

You can download the desktop app if you need it.

Can I go back to the previous version of the extension?

Unfortunately, while you can go on using the desktop app, your browser extension will now work only in “Standalone mode.” The web app and extension offer increased performance for many of Dashlane’s key features, and we're confident you’ll come to appreciate its advantages!

Autofill isn't working. What do I do?

Once you've switched to the web app, you need to log in through the Dashlane extension instead of the desktop app. If you don't, Dashlane will no longer autofill your passwords and other information on the web.

First, make sure that you are logged in through your extension by clicking the Dashlane "D" icon in your browser. For more help, please use our autofill troubleshooting tool.

Is the desktop app going to disappear?

We recently announced that we will be ending the support for our Windows and macOS desktop apps around the end of Q2 (April - June). This means that these apps will not be updated anymore, including no security updates and maintenance if there is a bug or something breaks. However, you will still be able to download the desktop apps, log in to your Dashlane account on them, and use them until we sunset them by the end of 2021.

Because we will no longer be updating them, we would strongly encourage you to start using the web app. We'll send you a reminder well before we sunset those apps.

SECURITY QUESTIONS

Is the web app secure?

Yes. In fact, in some ways, the Dashlane web-first extension is even more secure than our desktop app.

We use the same industry-leading security architecture on the web app as we do on the desktop app. Just like the desktop app, we use zero-knowledge architecture so that only you can access your data—we never see nor transmit your data.

What's more, we recently implemented new ZXCVBN guidance to help users create easier-to-use—and stronger—Master Passwords. You can learn more in this article.

Is my Master Password transmitted online because I'm entering it into my browser?

No. Like in the desktop app, the Dashlane extension only uses your Master Password to decrypt your data locally. Your Master Password isn't transmitted or saved online.

I don't want my data to be saved in the cloud. Do I have that option?

No. All of our users' encrypted data is backed up on our servers. Note, however, that using the web app does not change how your data is saved. And remember, only you have the key to your data—your Master Password—so we can never see your data.

How do I enable 2FA?

Enabling two-factor authentication (2FA) isn't currently available in the web app. To use 2FA, you must use the desktop app for now. Learn how to enable 2FA.

MORE INFORMATION ABOUT THE WEB APP

What is the web app and what are the advantages of using it?

The web app is Dashlane's new app for when you're on a computer. Its design will feel familiar to users of our desktop apps, but it includes many changes and improvements.

The web app gives you faster, more reliable autofill and additional features right in the extension window. For example, you can view credential details and copy/paste right from the extension. Think of it like moving your pots and pans to the cabinet right next to the stove—it just makes cooking easier!

Learn how to use the web app.

You can access the web app multiple ways:

• Go to app.dashlane.com.
• Go to dashlane.com and click Log in in the upper-right corner.
• In your extension, click Open web app at the bottom of the extension.
• In your extension, go to the More tab.

Not all the features are available in the web app. Where is my information?

We’re releasing additional features and functionality all the time, so check your web app or this article regularly to see what’s new.

If you don't yet see a feature in the web app, rest assured that your data is safe and sound. If you need a feature that isn't yet available in the web app, you can still access that data on your desktop or mobile apps.

You can download the desktop app if you need it.

Note that some of the features currently available in the desktop app are not planned to be implemented in the web app for now. In the features table, this includes any features not marked "Coming soon!" or "Planned". This doesn't mean that they will never be implemented but that we are focusing first on the features that we know the majority of our customers use frequently and are most critical to a good Dashlane experience.

Can I access my data if I don't have an internet connection?

As long as you have logged in on that device before, have registered the device on your account, and are not using two-factor authentication (2FA) at every login, you can access your data in the web app when offline.

Why do I have to log in again every time I restart my browser?

Because the Dashlane extension is installed in your browser, it will log you out when closing the browser unless you check the box Keep me logged in for 14 days when logging in. On the other hand, if you share your computer with other people and want to make sure that they cannot access your data without your consent, we recommend that you leave the box unchecked and close your browser when you're done using Dashlane.

Why do I have to log in to my account separately in each browser I use?

Even though the Dashlane extensions are installed on the same computer, they're considered separate apps because they're in different browsers. Each Dashlane browser extension will prompt you to log in to your Dashlane account before you can access your data.

Note that if you check the box Keep me logged in for 14 days when logging in, you'll have to log in only once every two weeks.

Why does Dashlane open a new tab in my browser every time I restart it?

Because our extension is designed to automatically open this tab only once after it's installed (or reinstalled) in the browser, we rely on browsing data to "remember" whether it has already been opened. We are working to improve this behavior because this browsing data can be cleared in many ways, in which case Dashlane may open the tab in your browser once again. If this happens more often in Firefox, you may have the following settings enabled:

• Preferences > Privacy & Security > Cookies and Site Data > Delete cookies and site data when Firefox is closed
• Preferences > Privacy & Security > History > Firefox will "Use custom settings for history" > Clear history when Firefox closes

Keeping these settings enabled may cause the extension to open the tab each time the browser restarts. Note that the browsing data clearing may also come from outside the browser, through third-party apps like CCleaner. You might want to whitelist Dashlane in those apps, if possible.

MISCELLANEOUS

Is there a way to get rid of the information banners in the desktop app and extension?

You can close any banner by clicking the X icon at the top right of the banner or click a button in the banner. However, only updating to the web app will make them go away permanently.

Why is my desktop app no longer launching automatically when I start my Windows computer?

To guarantee the best experience for you and avoid any interference from the desktop app, we disabled the automatic launch of the desktop app when you start your computer. If you still want to use the desktop app, you can launch it manually.

Why is my Dashlane extension icon orange?

The Dashlane icon in your browser is green when you’re logged in and orange when you’re not. Once you've switched to the web app, you need to log in through the Dashlane extension instead of the desktop app. Just click the Dashlane "D" icon and log in there.