FAQ about switching to the web app

If you have questions about switching from the desktop app to the web-first version of Dashlane that we call the web app, we hope you'll find the answers below. If you don't find your answer here or in the other articles about making the switch, please contact our support team. You can also click Contact us at the bottom of this page.

SWITCHING FROM ONE APP TO THE OTHER

How do I switch to the web app?

To switch, simply install our extension in your browser. Learn more about installing and logging in to the web app.

Note: In Safari, this will redirect you to the App Store to download our iOS app ported to macOS, thanks to Catalyst technology. Learn more about the app for Safari users.

I have a problem with the security code when I try to log in to my account in the web app

The best way for you to solve a problem with security codes is to follow our step-by-step guide. This guide will help you make sure that the switch to the web-first experience is successful and you'll be able to use Dashlane in your browser.

Why is Dashlane moving from a desktop app to a web-first app?

We’re moving to a web app for two main reasons:

• A better, more consistent experience for you: Transitioning to the web app gives you more reliable performance and simplifies your experience. You’ll have one fewer app cluttering your desktop and be able to access what you need from Dashlane in your browser without hopping back and forth to the app. Think of it like moving your pots and pans to the cabinet right next to the stove—it just makes cooking easier!
• The ability for us to work smarter and faster for you: You can still use your desktop app if you’ve already downloaded it, but we are no longer updating desktop design, features, or functionality. By focusing our efforts on one platform (web) instead of two (Mac & PC), we're giving our team the ability to dedicate more time and creativity to making Dashlane something you’ll love even more.

How do I know if I'm using the web app?

If the Dashlane extension is installed and enabled in your Chrome, Edge, Firefox, or Chromium browser, it means that you are using the web app. In Safari, you'll be using our iPadOS app ported to macOS, thanks to Catalyst technology. Learn more about the app for Safari users.

Do I need to pay more to use two apps?

No. All users have access to the web app and desktop app regardless of their subscription plan.

Do I need to create a new account to use the web app?

No. Your Master Password remains the same for all Dashlane apps, including the web app.

Is it safe to uninstall the desktop app now?

Yes, you can delete the desktop app if you want to—your data is safe. You can learn more about how to do it here.

If you want to be extra cautious about this, you can first log in to your Dashlane account in the extension and confirm that all your data is there. However, since we back up all our users' encrypted data, this is unnecessary unless you suspect that there was some kind of sync issue on your device.

Does the web app require any specific configuration for my antivirus or firewall?

As opposed to the desktop app, antivirus policies should not impact the extension. Firewall configuration should be the same as for the desktop app and allow access to the different domains required for the app to sync, update, and more.

I don't want to use the web-first version. Can I still use the desktop app?

No. As of January 10, 2022, we have sunsetted our desktop apps for Windows and macOS, and the web app is Dashlane's new experience for when you're on a computer. It is no longer possible to download and use the desktop apps.

Autofill isn't working. What do I do?

Once you've switched to the web app, you need to log in through the Dashlane extension instead of the desktop app. If you don't, Dashlane will no longer autofill your passwords and other information on the web.

First, make sure that you're logged in through your extension by clicking the Dashlane "D" icon in your browser. For more help, please use our autofill troubleshooting tool.

Is the desktop app going to disappear?

It already did. As of January 10, 2022, we have sunsetted our desktop apps for Windows and macOS, and the web app is Dashlane's new experience for when you're on a computer. It is no longer possible to download and use the desktop apps. Learn more in the FAQ about the desktop apps sunset.

SECURITY QUESTIONS

Is the web app secure?

Yes. In fact, in some ways, the Dashlane web-first extension is even more secure than our desktop app.

We use the same industry-leading security architecture on the web app as we do on the desktop app. Just like the desktop app, we use zero-knowledge architecture so that only you can access your data—we never see nor transmit your data.

What's more, we recently implemented new ZXCVBN guidance to help users create easier-to-use—and stronger—Master Passwords. Learn more about Dashlane security.

Is my Master Password transmitted online because I'm entering it into my browser?

No. Like in the desktop app, the Dashlane extension only uses your Master Password to decipher your data locally. Your Master Password isn't transmitted or saved online.

I don't want my data saved in the cloud. Do I have that option?

No. We back up all of our users' encrypted data on our servers. Using the web app does not change how we save your data. And remember, only you have the key to your data—your Master Password—so we can never read/decipher your data.

How do I enable 2FA?

We have added this feature to the web app, so you can now enable it from there. Learn how to enable 2FA.

MORE INFORMATION ABOUT THE WEB APP

What is the web app, and what are the advantages of using it?

The web app is Dashlane's new app for when you're on a computer. Its design will feel familiar to users of our desktop apps, but it includes many changes and improvements.

The web app gives you faster, more reliable autofill and additional features right in the extension window. For example, you can view credential details and copy/paste right from the extension. Think of it like moving your pots and pans to the cabinet right next to the stove—it just makes cooking easier! Learn more about using the web app.

You can access the web app multiple ways:

• Go to app.dashlane.com.
• Go to dashlane.com and click Log in in the upper-right corner.
• In your extension, click Open web app at the bottom of the extension window.
• In your extension, go to the More tab.

Can I access my data if I don't have an internet connection?

As long as you have logged in on that device before, have registered the device on your account, and aren't using two-factor authentication (2FA) at every login, you can access your data in the web app when offline.

Why do I have to log in again every time I restart my browser?

Because the Dashlane extension is installed in your browser, it logs you out when you close the browser unless you select the Keep me logged in for 14 days check box when logging in or enable biometric authentication. If you share your computer with other people and want to make sure that they cannot access your data without your consent, we recommend that you don't select the check box and close your browser when you're finished using Dashlane.

Note that a connection to our servers is required for the Keep me logged in for 14 days feature to work. Therefore, if you open your browser too quickly at computer startup, before the internet connection is established, for example, Dashlane might not be able to log you in automatically.

Why do I have to log in to my account separately in each browser I use?

Even though you install Dashlane extensions on the same computer, they're considered separate apps because they're in different browsers. Each Dashlane browser extension will prompt you to log in to your Dashlane account before you can access your data.

Note that if you select the Keep me logged in for 14 days check box when logging in, you'll have to log in only once every two weeks. In addition, you can make logging in easier if you enable biometric authentication in the web app.

Why does Dashlane open a new tab in my browser every time I restart it?

Because we designed our extension to automatically open this tab only once after it's installed (or reinstalled) in the browser, we rely on browsing data to "remember" whether it's already been opened. We are working to improve this behavior because this browsing data can be cleared in many ways, in which case Dashlane may open the tab in your browser once again. If this happens more often in Firefox, you may have the following settings enabled:

• Preferences > Privacy & Security > Cookies and Site Data > Delete cookies and site data when Firefox is closed
• Preferences > Privacy & Security > History > Firefox will "Use custom settings for history" > Clear history when Firefox closes

Keeping these settings enabled may cause the extension to open the tab each time the browser restarts. Note that the clearing of browsing data might also come from outside the browser through third-party apps like CCleaner. You might want to whitelist Dashlane in those apps, if possible.

MISCELLANEOUS

Why is my Dashlane extension icon orange?

The Dashlane icon in your browser is green when you’re logged in and orange when you’re not. Once you've switched to the web app, you need to log in through the Dashlane extension instead of the desktop app. Just click the Dashlane "D" icon and log in there.