If you have questions about the web-first version of Dashlane that we call the web app, we hope you'll find the answers below. If you don't find your answer here, please contact our support team. You can also click Contact us at the bottom of this page.
- How do I install the web app?
- I have a problem with the security code when I try to log in to my account
- How do I know if I'm using the web app?
- Does the web app require any specific configuration of my antivirus or firewall?
- Autofill isn't working. What do I do?
- Is the web app secure?
- Is my Master Password transmitted online because I'm entering it into my browser?
- I don't want my data saved in the cloud. Do I have that option?
- How do I enable 2FA?
- What is the web app?
- Can I access my data if I don't have an internet connection?
- Why do I have to log in again every time I restart my browser?
- Why do I have to log in to my account separately in each browser I use?
- Why does Dashlane open a new tab in my browser every time I restart it?
How do I install the web app?
Note: In Safari, this will redirect you to the App Store to download our iOS app ported to macOS, thanks to Catalyst technology.
I have a problem with the security code when I try to log in to my account
The best way to solve a problem with security codes is to follow our step-by-step guide.
How do I know if I'm using the web app?
If the Dashlane extension is installed and enabled in your Chrome, Edge, Firefox, or Chromium browser, it means that you are using the web app. In Safari, you'll be using our iPadOS app ported to macOS, thanks to Catalyst technology.
Does the web app require any specific configuration for my antivirus or firewall?
Antivirus policies should not impact the web app. Firewall configuration should allow access to the different domains required for the app to sync, update, and more.
Autofill isn't working. What do I do?
Make sure that you're logged in through your extension by clicking the Dashlane "D" icon in your browser.
Is the web app secure?
Yes. The web app is secure.
Is my Master Password transmitted online because I'm entering it into my browser?
No. The Dashlane extension only uses your Master Password to decipher your data locally. Your Master Password isn't transmitted or saved online.
I don't want my data saved in the cloud. Do I have that option?
No. We back up all of our users' encrypted data on our servers. And remember, only you have the key to your data—your Master Password—so we can never read/decipher your data.
How do I enable 2FA?
MORE INFORMATION ABOUT THE WEB APP
What is the web app?
The web app is Dashlane's app for when you're on a computer.
The web app gives you fast, reliable autofill and additional features right in the extension window. For example, you can view credential details and copy/paste right from the extension.
Can I access my data if I don't have an internet connection?
As long as you have logged in on that device before, have registered the device on your account, and aren't using two-factor authentication (2FA) at every login, you can access your data in the web app when offline.
Why do I have to log in again every time I restart my browser?
Because the Dashlane extension is installed in your browser, it logs you out when you close the browser unless you turn on the "Keep me logged in for 14 days" option when logging in or turn on biometric authentication. If you share your computer with other people, we recommend you don't turn on the "Keep me logged in" option and make sure to close your browser when you finish using Dashlane.
This option isn't available if you've turned on 2FA for every login, you're using SSO to log in, this is the first time you're logging in, or the device isn't registered.
For the "Keep me logged in" option to work as expected, you must connect to the internet before opening the browser. If you open the browser while offline or too quickly after your computer starts, the Dashlane extension may not be able to communicate with our servers to confirm that you've enabled the feature for your account. It might take up to 8 seconds for the logo to go from orange (logged out) to blue (logged in).
Why do I have to log in to my account separately in each browser I use?
Even though you install Dashlane extensions on the same computer, they're considered separate apps because they're in different browsers. Each Dashlane browser extension will prompt you to log in to your Dashlane account before accessing your data.
Note that if you turn on the "Keep me logged in for 14 days" option when logging in, you'll have to log in only once every two weeks. In addition, you can make logging in easier if you enable biometric authentication in the web app.
Why does Dashlane open a new tab in my browser every time I restart it?
Because we designed our extension to automatically open this tab only once after it's installed (or reinstalled) in the browser, we rely on browsing data to "remember" whether it's already been opened. We are working to improve this behavior because this browsing data can be cleared in many ways, in which case Dashlane may open the tab in your browser once again. If this happens more often in Firefox, you may have the following settings turned on:
- Preferences > Privacy & Security > Cookies and Site Data > Delete cookies and site data when Firefox is closed
- Preferences > Privacy & Security > History > Firefox will "Use custom settings for history" > Clear history when Firefox closes
Keeping these settings turned on might cause the extension to open the tab each time the browser restarts. The clearing of browsing data might also come from outside the browser through third-party apps like CCleaner. You might want to safelist Dashlane in those apps, if possible.
Why is my Dashlane extension icon orange?
The Dashlane icon in your browser is green when you're logged in and orange when you're not. Just click the icon to log in.