Our completely refactored Password Changer is now available in our web app, on our Safari app, and on iOS and Android. This overhaul is a foundational first step to making it easier to update your passwords whenever the need arises.
Note: Password Changer is a paid Dashlane feature. If you currently have a free plan, you'll need to upgrade to one of our paid plans to use this feature.
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What's new?
Improved security and reliability
The new Password Changer works locally. In the past, the feature required a connection with Dashlane's servers to change the passwords. But now, Password Changer works directly between your device and the corresponding websites. So not only is the feature more effective, it's more secure, too.
Improved feedback
One of the limitations of our legacy Password Changer was the lack of feedback from websites on why the change failed. Failures could be caused by a lack of network connection, having incorrect information saved in Dashlane, or Password Changer getting blocked at some point in the process. Now, with the addition of contextual error messages, in the (rare) event that Password Changer can’t get the job done, you’ll know why.
Support for 2FA and Captcha
Sometimes changing a password requires adding in a 2FA code (you can store and autofill 2FA codes in Dashlane, by the way) or validating that you’re a human by filling out a Captcha to change your password. Password Changer now can handle these cases and will ask you directly in the app for your input.
How to use Password Changer in the web app
Here's how to use Password Changer in the web app.
- Open the web app by clicking on the extension icon (the "Dashlane D") in your browser's toolbar. In the window that displays, select Open the web app.
- In the web app, select Change Passwords.
- Dashlane automatically selects all compatible logins to be changed. Select Change all to change them all at once.
- If you want to change only some passwords, clear the check box to the left of a login or select Unselect all. Once you've selected the password(s) you want to change, select Change to start the process.
When finished, a status message appears. If it couldn't change one or more passwords, select View details in the message for information about why.
You can also easily change your passwords from within your Passwords vault.
- Open a compatible password that you want to change.
- Hover over the password and select Change.
This can also come in handy when you access your Password Health menu.
- To strengthen any compatible passwords marked as unsafe, hover over the credential and select Change password.
How to use Password Changer in the Safari app
Use these steps for the Password Changer in your Safari app:
- Open the Dashlane Safari app on your MacOS device.
- Access the Security tools on the left side menu of the app and select Password Changer.
- Next to the login you want to change, select Change. To change all compatible passwords at once, select Change all at the bottom of the page.
You can also easily change your passwords from within your Vault:
- Open a compatible password that you want to change.
- Under Password Strength, select Change password.
Password Changer didn't work
If the Password Changer wasn't able to change your password, you might see one of the following error messages.
- No network: Please ensure that your device is connected to the internet and try running the Password Changer again.
- We couldn't log in: Double-check that the user name, password, and URL for the credential are correct, and try again.
- This password wasn't changed: This could indicate several different issues (problems with your internet connection, browser issues, and so on). Try again, and if the issues persist, please contact Dashlane Support through chat or send us an email.
What's coming next?
We’re constantly exploring how to continue adding compatible websites, how business users can get the most out of this feature, and the situations when Password Changer is most valuable to you—whether in response to a breach or revoking shared access.
If you’re an existing Dashlane Teams or Dashlane Business customer, you can suggest websites for us to prioritize.