Depending on your device, settings, or Dashlane plan, you might not see an option to turn on biometric unlock. Make sure you have the latest version of Dashlane, and check these common reasons:
- Your browser: Biometric unlock isn't available in Firefox or Safari, so use a Chromium browser such as Chrome, Edge, Opera, or Brave
- Your device: On Chromebooks, you won't have the option to turn on biometric unlock
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2-factor authentication (2FA): You can't use biometric unlock in your web browser if you've turned on 2FA for every time you log in to Dashlane
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Single sign-on (SSO): You won't have the option to turn on biometric unlock in your web browser if you use SSO to log in to Dashlane
Note: You have SSO if you use the same login application to access Dashlane and other work accounts. If you don't know whether you have SSO, ask your manager or plan admin.
More about SSO
I'm having trouble unlocking the Dashlane app with biometrics like my face or fingerprint
Make sure you have the latest version of Dashlane
Overview: Unlock Dashlane