FAQ about the new Dashlane app for Safari users

This article answers some of the most frequently asked questions about the new Dashlane app for Safari users.

If your question is not addressed here or elsewhere in our Help Center, please contact Dashlane Support for more information.

OVERVIEW

How can I get this new Dashlane app for Safari?

The app is available in the Mac App Store.

Why is this new app primarily for Safari users?

This new app isn't optimal for everyone as it was designed specifically for Safari users. Indeed, the app is integrated only with the Safari browser, allowing users to authenticate one time to access both their extension and their vault.

Because the Chrome and Firefox extensions aren't embedded with this new app, Chrome and Firefox users would have to log in separately to both their extension and the new app. If you're a Chrome or Firefox user and you want a handy way to access your passwords and personal info outside of your browser, we recommend that you create a desktop shortcut to the web app so you can access your data as easily as with the desktop app.

I've already switched to Dashlane for Safari. Why do I need to switch to this new app?

Apple recently introduced a new technology, Mac Catalyst, giving us the opportunity to offer Safari users a better experience than the app extension offers. For that reason, we've decided to replace Dashlane for Safari with this new app supported by Mac Catalyst.

The new Dashlane app offers improved autofill capabilities powered by machine learning, making it twice as fast and 8% more accurate than autofill in the Dashlane for Safari app extension. Plus, the new app will integrate seamlessly with both your Safari browser and your Mac environment, ensuring a better user experience. For example, you'll no longer need have to authenticate a second time to access your full vault.

Can I still use the legacy Dashlane macOS desktop app and Dashlane for Safari once removed from the Mac App Store?

Although the apps will still be usable after being removed from the Mac App Store, we highly recommend that you start using this new Dashlane app when available if Safari is your primary browser. If you're using a different browser, start using the web app.

Using the web app or the updated Dashlane app will give you better autofill, provide more reliable performance, and ensure you always have the latest version.

We’re in the process of moving all core features to the web app and will deprecate the legacy macOS desktop app and the Dashlane for Safari app extension once all key features are available in the web app. Based on our progress, we estimate reaching this milestone in Q4 (October-December) 2021. At that time, users will no longer be able to use the desktop app, and it will no longer sync with other Dashlane apps.

I thought Dashlane was going to be a web-first product. Why are you releasing a new desktop app?

The new Dashlane app for Safari users can feel like a desktop app, but in reality, it's essentially our iOS app running alongside our Safari extension. Mac Catalyst is a way to build apps that share one common codebase and can run across iPadOS, iOS, and macOS. In that sense, we haven't built a brand new app but simply ported our iOS app to desktop.

Can I delete the legacy Dashlane macOS desktop app and Dashlane for Safari?

Once the new Dashlane app for Safari users is available and you've installed it, you can uninstall the desktop app if you want to—your data will be safe.

What are the minimum requirements to use the new Dashlane app for Safari?

The new Dashlane app for Safari will be compatible with macOS version 11.0 (Big Sur) or later.

If you're running an earlier macOS version, please consider upgrading your operating system. The latest version of macOS is always a free upgrade from Apple and can be installed on most Mac computers.

If you can't update your OS now, you'll need to install and use the Dashlane browser extension on another compatible browser. Chrome and Firefox users should access Dashlane using the web app.

Do I risk losing my data by switching to the new app?

No. Your data is safe.

Does the new Dashlane app for Safari work offline?

As long as you have logged in before on that device, have registered the device on your account, and are not using two-factor authentication at every login, you can access your data on the new Dashlane for Safari app when offline.

How do I know if I am using the new Dashlane app for Safari?

The previous Dashlane extension versions were renamed as Legacy.

• "Dashlane" has been renamed "Dashlane - Legacy": the legacy version of the Safari app extension that worked with the legacy macOS desktop app.
• "Dashlane for Safari" has been renamed "Dashlane for Safari - Legacy": the legacy version of the Dashlane web-first experience using a Safari app extension.

To confirm that you have the new Dashlane app for Safari users installed and enabled, open your Safari preferences.

1. Open Safari.
2. In the application menu, select Safari and then Preferences.
3. In the window that opens, select Extensions from the list of tabs across the top.

If you have the new app, it will be listed as Dashlane. The old apps will be labeled as Dashlane - Legacy and Dashlane for Safari - Legacy.

Note that if you have both the new and old apps installed, only the checkbox for the new app should be selected and the ones labeled Legacy should be cleared. Please also note that if you're running older versions of the Legacy apps, they may not display the Legacy label.

If Safari is your primary browser, we highly recommend that you start using this new Dashlane app. If you're using a different browser, start using the web app.

Using the web app or the updated Dashlane app will give you better autofill, provide more reliable performance, and ensure you always have the latest version.

BILLING QUESTIONS

How do I manage my billing subscription?

If you purchased your Dashlane subscription on the Mac App Store, all future billing will be disabled, and you will no longer be charged on the billing date set by your plan. You can easily resubscribe by purchasing a new subscription on our website. Please follow the instructions in Managing your billing and subscription.

What happens to my subscription after the app is removed from Mac App Store?

To comply with Apple Mac App Store guidelines, preparing for the release of this new app means we've renamed the current apps:

• "Dashlane" has been renamed "Dashlane - Legacy"
• "Dashlane for Safari" has been renamed "Dashlane for Safari - Legacy"

These legacy apps will be removed from the Mac App Store and replaced with the new Dashlane app for Safari.

As a result, Mac App Store subscriptions to the legacy apps that are set to renew automatically will not renew. If you have a subscription through the Mac App Store, you'll be notified in advance about this so you can purchase a new subscription on our website.

I purchased a Premium Plus subscription on the Mac App Store. Why can't I renew my Premium Plus subscription?

Dashlane no longer sells Premium Plus and Premium Plus Family plans. Please consider switching to another plan. To help you decide which plan to purchase, please see Which Dashlane plan is best for you?

FEATURES AVAILABLE

Is 2FA available on the new app?

The two-factor authentication (2FA) feature is not available on the new Dashlane app for Safari at this time, but you can enable 2FA using the Dashlane - Legacy desktop app.

Is the VPN available on the new app?

The VPN feature will be available in the new Dashlane app for Safari users as soon as possible. In the meantime, please continue using the legacy desktop app to access the VPN on your macOS device.

Can I use Touch ID to unlock the new app?

Users of the new Dashlane app for Safari can unlock their Dashlane vault using Touch ID.

1. Enable Touch ID in your device settings.
2. From the main menu of the new Dashlane - Password Manager on Safari, tap the cogwheel icon (settings).
3. Select Security and tap to toggle on Use Touch ID.

Can I use dark mode on the new app?

Users of the new Dashlane app for Safari will be able to use Dark Mode after enabling dark mode on their macOS device.

Can I use Master Password reset with biometrics on the new app?

Master Password reset with biometrics is available to all users (Free, Essentials, Premium, or Business without SSO) who have a device that offers Touch ID. If you are a Dashlane Business user with single sign-on (SSO) enabled, this feature will not be available because you do not use a Master Password.

To use this feature to reset your Master Password, you must have previously enabled the feature in the Dashlane app settings.

How to activate the feature

You must complete two steps to be able to reset your master password with biometrics.

1. Enable Touch ID to log in to your Dashlane account.
2. Enable Master Password reset from Settings > Security.

   

Important to note:

• Because the two features are linked, if you disable Face ID or Touch ID from the settings of your app, the Master Password reset with biometrics feature will also be disabled.
• Adding a new fingerprint to the biometrics settings on your device or manually logging out from your device automatically disables the biometric lock and the Master Password reset with biometrics features. To ensure the security of your Dashlane account, you'll need to enter your Master Password at your next login and re-enable both features.

How to reset your Master Password

Once you have enabled the Master Password reset, if you enter the wrong password when prompted or fail to authenticate the biometrics when logging in (provide an incorrect fingerprint pattern for Touch ID), you'll be offered the option to reset your Master Password.

If you have 2FA enabled, you'll be able to use this feature but must enter the code from your authenticator app before continuing with the following flow.