This article answers some of the most frequently asked questions about the Safari app.
If we don't address your question here or elsewhere in our Help Center, please contact Dashlane Support for more information.
- Where do I get the Safari app?
- Why is this app primarily for Safari users?
- I thought Dashlane was going to be a web-first product. Why did you release another desktop app?
- What are the minimum requirements to use the Safari app?
- How do I know if I am using the Safari app?
- How do I manage my billing subscription?
- What happened to my subscription after you removed the legacy app from the Mac App Store?
- I have a Premium Plus subscription purchased on the Mac App Store. Why can't I renew my Premium Plus subscription?
Where do I get the Safari app?
The app is available in the Mac App Store.
Why is this app primarily for Safari users?
The Safari app was designed specifically for Safari users. Indeed, the app is integrated only with the Safari browser, allowing users to authenticate one time to access both their extension and their vault.
Because the Chrome and Firefox extensions aren't embedded with this app, Chrome and Firefox users would have to log in separately to both their extension and the app. If you're a Chrome or Firefox user and want a handy way to access your passwords and personal info outside of your browser, we recommend creating a desktop shortcut to the web app.
I thought Dashlane was going to be a web-first product. Why did you release another desktop app?
The Safari app can feel like a desktop app, but it's essentially our iOS app running alongside our Safari extension. Mac Catalyst is a way to build apps that share one common codebase and can run across iPadOS, iOS, and macOS. In that sense, we ported our iOS app for use on the desktop.
What are the minimum requirements to use the Safari app?
The Safari app is compatible with macOS version 11.0 (Big Sur) or later.
If you're running an earlier macOS version, please consider upgrading your operating system. The latest version of macOS is always a free upgrade from Apple, and you can install it on most Mac computers.
If you can't update your OS now, you'll need to install and use the Dashlane browser extension on another compatible browser. Chrome and Firefox users should access Dashlane in the web app.
Does the Safari app work offline?
As long as you have logged in on that device before, have registered the device on your account, and are not using two-factor authentication at every login, you can access your data on the Safari app when offline.
How do I know if I am using the Safari app?
We renamed the now unavailable versions of the Dashlane extension using "Legacy."
- "Dashlane" was renamed "Dashlane - Legacy": This is the now unavailable version of the Safari app extension that worked with the now unavailable macOS desktop app.
- "Dashlane for Safari" was renamed "Dashlane for Safari - Legacy": This is the now unavailable version of the Dashlane web-first experience using a Safari app extension.
To confirm that you have the Safari app installed and enabled, open your Safari preferences:
- Open Safari.
- In the application menu, select Safari and then Preferences.
- In the window that opens, select Extensions.
If you have this app, it's listed as "Dashlane." The old apps are labeled "Dashlane - Legacy" and "Dashlane for Safari - Legacy."
If you have both the Safari app and the old apps installed, uncheck any labeled "Legacy" and check only the Safari app checkbox. If you were running older versions of the now unavailable Legacy apps, they might not have the "Legacy" label.
How do I manage my billing subscription?
If you purchased your Dashlane subscription on the Mac App Store, we've disabled all future billing and will no longer charge you on the billing date set by your plan. You can resubscribe by purchasing a new subscription on our website.
What happened to my subscription after you removed the legacy app from the Mac App Store?
To comply with Apple Mac App Store guidelines, we renamed the legacy apps:
- "Dashlane" was renamed "Dashlane - Legacy"
- "Dashlane for Safari" was renamed "Dashlane for Safari - Legacy"
These legacy apps were removed from the Mac App Store and replaced by the Dashlane app for Safari.
As a result, Mac App Store subscriptions to the legacy apps set to renew automatically will not renew. If you have a subscription through the Mac App Store, we'll notify you so you can purchase a new subscription on our website.
I purchased a Premium Plus subscription on the Mac App Store. Why can't I renew my Premium Plus subscription?
Dashlane no longer sells Premium Plus and Premium Plus Family plans. Please consider switching to another plan.
Is 2FA available on the Safari app?
No. 2-factor authentication (2FA) settings can't be changed or viewed when using Safari. You can change the settings only when using Chrome, Edge, Firefox, and other Chromium browsers, such as Brave, Opera, or Vivaldi. You can still use Safari to enjoy the full Dashlane experience, but you'll need to use another browser to adjust your 2FA settings.
Is the VPN available on the Safari app?
Yes. The VPN feature is available on the Safari app.
Can I use Touch ID to unlock the Safari app?
Yes. You can unlock the Safari app using Touch ID.
- Enable Touch ID in your device settings.
- From the main menu, select the Settings menu, shown as the cogwheel icon.
- Select Security and tap to turn on Use Touch ID.
Can I use dark mode on the Safari app?
Yes. Once you've enabled dark mode on your macOS device, you can use Dark Mode on the Safari app.
Can I use Master Password reset with biometrics on the Safari app?
Everyone who has a device with Touch ID can reset their Master Password using biometrics. Note that if you're a member of a Dashlane Business plan with single sign-on (SSO) enabled, this feature is not available because you don't have a Master Password.
To use this feature to reset your Master Password, you must have previously enabled the feature in the Dashlane app settings.
How to activate the feature
You must complete two steps to reset your master password with biometrics.
- Enable Touch ID.
- Enable Master Password reset. Enter your Master Password if prompted.
Important to note:
Because the two features are linked, if you disable Face ID or Touch ID from your app settings, the Master Password reset with biometrics feature will also be disabled.
Adding a new fingerprint to the biometrics settings on your device or manually logging out from your device disables the biometric lock and the Master Password reset with biometrics features automatically. To ensure the security of your Dashlane account, enter your Master Password at your next login and re-enable both features.
How to reset your Master Password
Once you've enabled Master Password reset, if you enter the wrong password when prompted or fail to authenticate the biometrics when logging in (provide an incorrect fingerprint pattern for Touch ID), the app will offer the option to reset your Master Password.
If you have 2FA enabled, you'll be able to use this feature but must enter the code from your authenticator app before continuing with the following flow.