This article is for members of a Dashlane Starter, Team, or Dashlane Business plan.
Get started with another plan
Dashlane admins: To make sure you always give your plan members the most up-to-date information, you can link to this article from any internal documentation you create. For a higher-level overview, you can check out our Quick Start Guide.
Quick Start Guide
Welcome to Dashlane—an app that helps people and businesses securely save and use logins and other important information. Dashlane helps people save time they lose resetting logins or getting locked out of work accounts while helping safeguard your organization's data. Complete these steps to get started with the Dashlane web app:
- Accept your invitation
- Install the Dashlane browser extension
- Test out the web app
- Turn on the recovery options available to you
- Add logins to your vault
After you've completed the steps in this article and are up and running, you can join our live Getting Started Webinar for plan members to learn the basics of Dashlane.
Step 1: Accept your invitation
After your Dashlane admin has invited you to join your organization's plan, you receive an email from Dashlane inviting you to join that account or join Dashlane if you don't already have an account.
- Open the invitation email you got from Dashlane.
- Select the button to accept your invitation
- Follow the instructions to create your account.
As part of this initial sign-up process, you need to install the Dashlane browser extension.
If the extension already appears in your browser bar, your employer might have preinstalled the extension. If the Dashlane extension does appear, Dashlane will prompt you to create your account there instead.
Step 2: Install the Dashlane browser extension
The browser extension is central to the Dashlane experience. So much work-related and sensitive data gets filtered through browsing habits. You can use Dashlane to save new logins automatically, autofill logins, payments, personal information, and more. In addition, Dashlane's Autofill is powered by machine learning, which makes it faster and more accurate than most.
The color of your extension icon tells you whether you're logged in:
- Orange means you're logged out
- Green means you're logged in
Pin the extension to your browser toolbar
When you pin the extension to your browser toolbar, Dashlane always stays visible.
- In your browser toolbar, select the Extensions icon, shown as a puzzle piece.
- Select the Pin icon next to the Dashlane extension. The Pin icon turns blue, and the Dashlane D shows up next to the search bar.
Tour the extension
Watch this video for a tour of the browser extension.
Step 3: Check out the web app
The web app is your home base for all things Dashlane.
- In your browser, select the Dashlane D icon.
- Select Open the web app.
Tour the web app
Watch this video for a tour of the web app.
Through one simple interface, you can perform these actions:
- View and save logins, IDs, and Secure Notes for things like WiFi passwords, office door codes, and other important information.
- Take a look at your online security health on the Password Health page, where you can see if any passwords have been compromised.
- Use Dark Web Monitoring for up to five accounts to learn quickly if your data is part of a breach.
- Create a Dashlane shortcut to navigate to the web app right from your dock or taskbar.
Watch this video to see how to create a shortcut.
Step 4: Turn on the recovery methods available to you
If you log in to Dashlane using single sign-on (SSO), you can skip this step. You have SSO if you use the same login application to access Dashlane and other work accounts. If you don't know whether you have SSO, ask your manager or plan admin. This step is relevant only if your organization's Dashlane plan requires Master Passwords.
Important: With the Dashlane Safari extension, SSO isn't available at this time due to Apple limitations. You can use self-hosted or Confidential SSO on a different browser like Chrome, Firefox, or Edge.
The power of Dashlane is its ability to access all your logins with one single, secure login. So, what happens if you forget that password?
Account recovery options
We have three options you can turn on to be able to securely recover your data if you ever forget your Master Password. When you turn on one of these options, you're still the only person who can access your data. If you didn't previously turn on one of these options, your Master Password is the only way to access your account.
Account recovery key
If you've set up Dashlane's account recovery key and forgotten your Master Password, you can regain access to your Dashlane account without losing any of your data. You'll provide your saved recovery key, complete an identity verification step, change your Master Password, and recover your account.
Reset your Master Password with biometric recovery for the mobile and macOS apps
Check if you previously turned on biometrics and Biometric recovery in the mobile or Dashlane macOS app. Then you can reset your Master Password using your fingerprint or face.
Admin-assisted recovery for members of a Starter, Team, or Business plan
Admin-assisted recovery is available to members of Starter, Team, and Business plans. With admin-assisted recovery, you can make a request to your admin and, after approval, reset your Master Password without sharing or losing any personal data. To use admin-assisted recovery, you have to turn it on or activate it when prompted before you forget your Master Password.
If your admin has allowed admin-assisted recovery, you'll see a notification prompting you to Turn on now.
You can also turn it on or off anytime in your settings:
- Select the Dashlane D icon in your browser's toolbar and enter your Master Password if prompted. Then, in the extension pop-up, select Open the web app.
- Select My account, Settings, and then Security settings.
- In the Account recovery section, select View options and turn on Admin-assisted recovery.
Note: If you don't see this option, your admin has turned off admin-assisted recovery for your plan.
How admins can turn off admin-assisted recovery
If you log in to Dashlane with your organization's single sign-on, your organization's single sign-on provider handles account recovery, not Dashlane. In this case, contact your IT department, and they can get you back up and running.
Step 5: Add logins to your vault
Dashlane stores logins as fast as you can make them. After you log into the browser extension, Dashlane keeps a running list of all your logins for whenever you need them.
You have three ways to add logins to Dashlane:
- Save your logins as you go (Dashlane's recommendation): With the browser extension installed, Dashlane prompts you to save logins the next time you log in to a website or create an account.
- Manually add your logins: Open the web app, select Logins in the menu, and select Add new to input new logins and the associated website or service.
- Import your logins: If you want to migrate logins to Dashlane from a different password manager or have your own list of logins you want to import, you can import a CSV file of your logins.
After you've completed the steps in this article and are up and running with Dashlane, you can join our live Getting Started Webinar for plan members to learn the basics of Dashlane!
Get more from Dashlane
Dashlane is more than just passwords. Plenty of tools within the web app can make life easier.
Secure Notes: You can create and share Secure Notes for things like private keys to software, WiFi passwords, and important documents that need to be stored securely but accessed easily. Similarly, you can store payment info so that you don't need to find your credit card whenever you buy something online.
Work-life separation with Smart Spaces: You can use your Dashlane account to separate your work data from your personal data. Spaces help you keep everything organized all in one place.
Secure sharing: You can use Dashlane's secure sharing feature to share one or more logins and Secure Notes with other people who use Dashlane. You can share with one person or multiple people and groups.
Use 2FA for an extra layer of security: Have you ever tried logging into an account and had to retrieve a token sent to an email address or device? Dashlane supports this exact 2-factor verification process—just like Google Authenticator or Authy—but it also auto-fills the tokens it generates so you don't interrupt your workflow.
Go mobile: Like any good citizen of the web, Dashlane has a mobile app. After setting up your account on your computer, download Dashlane from the Google Play or iOS App Store, and you'll have access to all the same powerful features on the go. You can unlock Dashlane with your fingerprint scanner or Face ID for easier access.
Access Dashlane offline: The Dashlane web app works directly from your browser even when you're offline. If you sign in to Dashlane using single sign-on, offline access is available only on mobile devices.
Select the Dashlane icon anytime, whether you have a signal or not, to make any modifications to your personal information. Dashlane automatically syncs your changes the next time you're connected.
Watch this video
Watch this video to learn more about offline access.
(Business plan only) Friends & Family plan: If you're part of a paid Dashlane Business plan, you'll have access to the Friends & Family plan and can invite up to nine members of your friends and family to join at no additional cost.
What if Dashlane gets hacked?
Everything you store in Dashlane is encrypted—converted to a scrambled code—using your Master Password as the key. Without your Master Password, your data remains safely indecipherable. This means that everything in your account remains securely encrypted even in the unlikely event that Dashlane gets hacked. To learn more, read this blog post or our Security white paper.
Can I export my personal logins if I leave my current employer?
If you log in to Dashlane using a Master Password—instead of using your organization's single sign-on tool—you still have access to your Personal Space when you leave your current employer using the same Master Password to log in. You'll also receive Dashlane Premium free for a limited time to continue enjoying the full product experience.
If you log in to Dashlane with your organization's single sign-on tool, you can export all personal logins into a CSV or Excel spreadsheet file to take them with you.
How secure are my logins if they're all stored in the same place?
Dashlane secures all transmitted data using the highest possible level of encryption. These security methods ensure that your logins are safe in your Dashlane vault. Dashlane is also the only password manager with a patent on its security architecture.
Dashlane also offers additional protection for your account with 2-factor authentication (2FA). Whenever you add Dashlane to a new device, Dashlane will ask you to enter a one-time, 6-digit code sent to your contact email address. You can also configure Dashlane to require a 2FA code at every login, providing increased protection against phishing and remote attacks.
What happens if my cellphone or laptop is stolen or lost?
If you lose your device or it's stolen, you can sign in from another device and immediately revoke Dashlane access on the missing device.
Even if you recover the device, no one can access your login storage without your Master Password and the additional 2-factor authentication (2FA) token if you've set it up.
Since Dashlane has a web app, does that mean all my data is on the web?
No. First, Dashlane authenticates the computer, and then Dashlane downloads the encrypted data to your hard drive. Only then is the data decrypted locally on your device with your Master Password.
How do I turn off Dashlane for specific websites?
If you don't want Dashlane to pop up on certain websites, you can turn off Autofill to remove autofill information and login storage.
Your plan admin controls Dashlane's Autofill and auto-login features. If you notice that Autofill isn't working on a website, your admin might have paused Autofill for that website or IP address.
My browser already saves all of my logins: Why should I change my work habits, and how do I turn off my browser's autofill?
The major web browsers—Google Chrome, Microsoft Edge, Mozilla Firefox, and Apple Safari—have built-in technology for generating, storing, and autofilling login details. Dashlane provides these features and more while also securing your data with the highest level of encryption.
Using a built-in browser password manager—like in Chrome or Firefox—and Dashlane at the same time will cause a conflict when trying to autofill logins or forms on websites. You might see duplicate login suggestions or incorrect autofill suggestions.
After you import your logins into Dashlane, turn off your built-in browser password manager, delete any saved logins in your browser, and store your logins only in Dashlane.
Turn off password saving and autofill in these browsers:
I saved a login to my Personal Space, and it ended up in my Business Space. What should I do?
Most Dashlane admins turn on a feature that automatically places logins that use your work email address into your Business Space. Any logins without a work-related domain or email address go into your Personal Space. Business-related sites that use usernames instead of email addresses or sites that use your personal email address may also go into your Personal Space. If you want to move logins to your work vault, select the login, scroll down to Space, and select your employer's name.
If a personal login lands in your Business Space by mistake, you can move it back to your Personal Space as long as it's not using your work domain or email address.