Welcome to Dashlane—an app that helps people and businesses securely save and use logins and other important information. Dashlane helps people save time they ordinarily lose resetting logins or getting locked out of work accounts while helping safeguard company data.
Once you've completed the steps in this article and are up and running, you can join our live Getting Started Webinar for plan members to learn the basics of Dashlane.
Step 1: Accept your invitation
After your company's Dashlane admin has invited you to join your company's plan, you receive an email from Dashlane inviting you to join that account or join Dashlane if you don't already have an account.
Open the email, select the button to accept your invitation, and follow the instructions to create your account.
As part of this initial sign-up process, you'll be asked to install our browser extension. If the extension already appears in your browser, your employer might have preinstalled the extension on your computer.
Note: If the Dashlane extension is already installed, you'll be prompted to create your account there instead.
Step 2: Install the Dashlane browser extension
The browser extension is central to the Dashlane experience. Because so much of work and sensitive data gets filtered through browsing habits, Dashlane enables you to save new logins automatically, autofill logins, payments, personal information, and much more. In addition, Dashlane's autofill function is powered by machine learning, which makes it faster and more accurate than most.
Pin the extension to your toolbar by selecting the pushpin icon next to Dashlane in your list of extensions to ensure Dashlane always stays visible.
Note the color of your extension icon to check your login status. Orange means you're logged out, and green means logged in.
Watch this video for a tour of the browser extension.
Step 3: Test out the web app
The web app is your home base for all things Dashlane. In your browser, select the Dashlane D icon and then select Open the web app.
Watch this video for a tour of the web app.
Through one simple interface, you can perform these actions:
- View and save logins, IDs, and Secure Notes for things like WiFi passwords, office door codes, and other important information.
- Assess your online security health from your Password Health page and see if any of your passwords have been compromised.
- Use Dark Web Monitoring for up to five accounts to ensure you learn quickly if your data is part of a breach.
You can create a Dashlane shortcut to navigate to the web app right from your dock or taskbar. Watch this video to see how it's done.
Step 4: Enable account recovery
Note: This step is relevant only if your company has a Dashlane plan that requires Master Passwords. You can skip this step if you log in to Dashlane with single sign-on (SSO).
The power of Dashlane is its ability to access all your logins with one single, secure login. So, what happens if you forget that password?
If you created a Master Password while setting up your account, you should have been prompted to enable account recovery during setup.
- If you didn't activate account recovery when prompted, you can do it now. In the web app, go to the My account menu, Settings, Security Settings, and then turn on Account Recovery.
- If you were never prompted to turn on Account Recovery, it's possible that your Dashlane admin hasn't enabled this feature for your plan or that you created a separate, personal Dashlane account. To confirm this, go to the My account menu, and then Subscription. You'll see a banner detailing what type of plan you have. If this doesn't say Business, reach out to your Dashlane admin, who can easily connect your personal account with your company account.
If you log in to Dashlane with your company's single sign-on, Account Recovery is handled by your company's single sign-on provider—not Dashlane. In this case, contact your company's tech or IT admin, and they can get you back up and running.
Tip: Still worried you might forget your Master Password? Download and log in to the Dashlane mobile app. Then you'll have access to Master Password reset so you can always regain access to your account with biometrics, like your fingerprint or face.
Step 5: Add logins to your vault
Dashlane stores logins as fast as you can make them. After you log into the browser extension, Dashlane keeps a running list of all your logins for whenever you need them.
You have three ways to add logins to Dashlane:
- Save your logins as you go (Dashlane's recommendation): With the browser extension installed, Dashlane prompts you to save logins the next time you log in to a website or create an account.
- Manually add your logins: Open the web app, select Logins in the menu, and select Add new to input new logins and the associated website or service.
- Import your logins: If you want to migrate logins to Dashlane from a different password manager or have your own list of logins you want to import, you can import a CSV file of your logins.
Once you've completed the steps in this article and are up and running, you can join our live Getting Started Webinar for plan members to learn the basics of Dashlane!
Getting more from Dashlane
Dashlane is more than just passwords. Plenty of tools within the web app can make life easier.
Secure Notes: Dashlane allows you to create and share Secure Notes for things like private keys to software, WiFi passwords, and important documents that need to be stored securely but accessed easily. Navigate to Secure Notes and add them at your leisure. Similarly, you can store payment info so you don't need to find your credit card whenever you make a purchase online.
Work-life separation with Smart Spaces: You can use your Dashlane account to separate your work data from your personal data. Spaces help you keep everything organized all in one place.
Secure sharing: You can use Dashlane's secure sharing feature to share one or more logins and Secure Notes with other people who use Dashlane. You can share with one person or multiple people and groups.
Use 2FA for an extra layer of security: Have you ever tried logging into an account and had to retrieve a token sent to an email address or device? Dashlane supports this exact 2-factor verification process—just like Google Authenticator or Authy—but it also auto-fills the tokens it generates so you don't interrupt your workflow.
Go mobile: Like any good citizen of the web, Dashlane has a mobile app. After setting up your account on your computer, download Dashlane from the Google Play or iOS App Store, and you'll have access to all the same powerful features on the go. You can unlock Dashlane with your fingerprint scanner or Face ID for easier access.
Access Dashlane offline: The Dashlane web app works directly from your browser even when you're offline. (Note: If your company has integrated Dashlane with its single sign-on tool, offline access is available only on mobile devices). Select the Dashlane icon anytime, whether you have a signal or not, to make any modifications to your personal information. Dashlane automatically syncs your changes the next time you're connected.
Watch this video to learn more about offline access.
(Business plan only) Friends & Family plan: If you're part of a paid Dashlane Business plan, you'll have access to the Friends & Family plan and can invite up to nine members of your friends and family to join at no additional cost.
What if Dashlane gets hacked?
Everything you store in Dashlane is encrypted—converted to a scrambled code—using your Master Password as the key. Without it, your data remains safely indecipherable. This means that everything in your account will remain securely encrypted even in the unlikely event that Dashlane gets hacked. To learn more, we recommend reading this blog post or our Security white paper.
Can I export my personal logins if I leave my company?
If you log in to Dashlane using a Master Password—as opposed to your company's single sign-on tool—you'll still have access to your Personal Space when you leave your company and will use the same Master Password to log in. You'll also receive Dashlane Premium free for a limited time to continue enjoying the full product experience.
If you log in to Dashlane with your company's single sign-on tool, you can export all personal logins into a CSV or Excel spreadsheet file so that you can take them with you.
How secure are my logins if they're all stored in the same place?
Dashlane secures all transmitted data using the highest possible level of encryption. These security methods ensure that your logins are protected in your Dashlane vault. Dashlane is also the only password manager with a patent on its security architecture.
Dashlane also offers additional protection of your account with 2-factor authentication (2FA). Whenever you add Dashlane to a new device, you'll be asked to enter a one-time, 6-digit code sent to your contact email address. You can also configure Dashlane to require this type of code at every login, providing increased protection against phishing and remote attacks.
What happens if my cellphone or laptop is stolen or lost?
If you lose your device or it's stolen, you can sign in from another device and immediately revoke Dashlane access on the missing device.
Even if you recover the device, no one can access your login storage without your Master Password and the additional 2-factor authentication (2FA) code if you've set it up.
Since Dashlane has a web app, does that mean all my data is on the web?
No. First, the computer is authenticated, and then the encrypted data is downloaded to your hard drive—only then is the data decrypted locally on your device with your Master Password.
How do I disable Dashlane for specific websites?
If you don't want Dashlane to pop up on certain websites, you can easily turn off autofill to remove autofill information and login storage.
To disable Dashlane autofill on forms and websites, select the Dashlane extension in your browser, select the Autofill tab, and select the This entire website or This page only tab.
My browser already saves all of my logins: Why should I change my work habits, and how do I turn off my browser's autofill?
The major web browsers—Google Chrome, Microsoft Edge, Mozilla Firefox, and Apple Safari—have built-in technology for generating, storing, and auto-filling login details. Dashlane has these features and more, while also securing your data with the highest level of encryption.
Using a built-in browser password manager—like in Chrome or Firefox—and Dashlane at the same time will cause a conflict when trying to fill in logins or forms on websites. You might see duplicate login suggestions or incorrect content being filled in.
After you've imported your logins into Dashlane, we recommend that you disable your built-in browser password manager. We also recommend that you delete any saved logins in your browser and store your logins only in Dashlane.
I saved a login to my Personal Space, and it ended up in my Business Space. What should I do?
Most Dashlane admins enable a feature that automatically places logins that use your company email address into your Business Space. Any logins without a company domain or email address go into your Personal Space. This may include business-related sites that use usernames instead of email addresses or sites that use your personal email address. If you want to move logins to your company vault, select the login, scroll down to Space and select your company's name.
If a personal login lands in your Busienss Space by mistake, you can move it back to your Personal Space as long as it's not using your company domain or email address.